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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 421 - 440 of 4,451

Snowbird RC Flyer

Post-Delivery Feedback

Oct 29, 2024

First issue: I am 60 years old a fairly tech savvy. I know I was using my iPhone, but the order interface needs some work for this platform. I struggled to complete my Oder multiple times due to incorrect or missing information. It was not clear at all what the issue was and I had to keep going back through my order to figure out what the problem was. Second issue: A few weeks ago I paid to be a Super Saver and received my confirmation. I placed my order a week later with the person icon showing a star under it. I then place another order a few days ago and my account did not show any points. I chatted with customer service and they did something to correct the problem. I asked if they could apply points from my account and they said no, due to the second order already being placed. I guess I felt that because I had just placed the second order, something could be done to make the error on your end better for the customer. My answer back “No, can’t do anything for you”. Not pleased or impressed with that customer service person on the other end of that chat! I don’t know for sure the average age of your customer base, but with the lack of human contact your company offers, I truly believe you are losing a lot of 55+ customers with your online ordering interface and lack of easy human interaction. Just my two cents to help you become and better and more profitable company.

Van

Site Experience Feedback

Oct 29, 2024

Menus pop up everywere on your web site. Rather click on a link than have a menu appear just by moving mouse over it.

kennl66

Site Experience Feedback

Oct 29, 2024

discount Coupons on the website is always nice. thanks

Mike B.

Site Experience Feedback

Oct 22, 2024

No problems with Tower Hobbies whatsoever.


Post-Delivery Feedback

Oct 29, 2024

Fast shipping, excellent quality, and easy to order online.

Online Shopper

Site Experience Feedback

Oct 20, 2024

Tried to sign up for membership. Would not take last 2 digits of phone number.

BD

Site Experience Feedback

Sep 21, 2024

Overall satisfactory. Easy to use site. Good prices and sales.


Post-Delivery Feedback

Oct 29, 2024

Competitive pricing

Jd

Site Experience Feedback

Oct 29, 2024

Returning customer I buy almost all of my RC stuff from tower hobbies

dave the wave

Site Experience Feedback

Oct 18, 2024

tower hobbies has been a great resource and a dependable one for many years . the check out is ften confusing due to incomplete and sometimes disfunctional ops .


Post-Delivery Feedback

Oct 28, 2024

phoenix 30 to 40 cc slick 580 missing wheel axles purchased from motion rc dubro

frgthf

Site Experience Feedback

Oct 28, 2024

very quick shipping with reasonable prices

BOB

Site Experience Feedback

Oct 28, 2024

Nice finding products at fair prices

carbon r

Site Experience Feedback

Oct 28, 2024

the simple search with the category of vehicle and the auto drop down menus have to go they do nothing but get in the way

captron

Site Experience Feedback

Sep 26, 2024

pleased with selection of products.


Post-Delivery Feedback

Oct 28, 2024

I just found out the transmitter Iordered is a 4 channel and i need a 6 channel transmitter. I need to return it and get a 6 channel transmitter, its' still in the box unopened. This is my first airplane to build, I may need some help!!!

Ed

Site Experience Feedback

Oct 28, 2024

Forgot password and shouldn't need it to place an order...

The Don

Site Experience Feedback

Oct 28, 2024

Really easy to find stuff and love the product Quality

Rich

Site Experience Feedback

Oct 28, 2024

Been a long time customer. Love the company

RKS Pilot

Site Experience Feedback

Oct 19, 2024

Just getting back into hobby and most items have good description as to the use, function, compatibility or additional options or additional ons


Post-Delivery Feedback

Oct 28, 2024

As usual everything shipped per order. Tracking info is pretty much non existent

Opavon33

Site Experience Feedback

Oct 28, 2024

Exactly what I always need.

ARN76

Site Experience Feedback

Oct 15, 2024

Overall, the site works fine and your prices are competitive.


Post-Delivery Feedback

Oct 28, 2024

I enjoy your selection of plastic aircraft kits. Your prices are very competitive.

RickMick

Site Experience Feedback

Oct 28, 2024

I like the website very easy to use

James

Site Experience Feedback

Oct 28, 2024

No information on many products