Tower Hobbies Reviews - 4,451 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 421 - 440 of 4,451
Snowbird RC Flyer
Post-Delivery Feedback
Oct 29, 2024
First issue: I am 60 years old a fairly tech savvy. I know I was using my iPhone, but the order interface needs some work for this platform. I struggled to complete my Oder multiple times due to incorrect or missing information. It was not clear at all what the issue was and I had to keep going back through my order to figure out what the problem was. Second issue: A few weeks ago I paid to be a Super Saver and received my confirmation. I placed my order a week later with the person icon showing a star under it. I then place another order a few days ago and my account did not show any points. I chatted with customer service and they did something to correct the problem. I asked if they could apply points from my account and they said no, due to the second order already being placed. I guess I felt that because I had just placed the second order, something could be done to make the error on your end better for the customer. My answer back “No, can’t do anything for you”. Not pleased or impressed with that customer service person on the other end of that chat! I don’t know for sure the average age of your customer base, but with the lack of human contact your company offers, I truly believe you are losing a lot of 55+ customers with your online ordering interface and lack of easy human interaction. Just my two cents to help you become and better and more profitable company.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Van
Site Experience Feedback
Oct 29, 2024
Menus pop up everywere on your web site. Rather click on a link than have a menu appear just by moving mouse over it.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
kennl66
Site Experience Feedback
Oct 29, 2024
discount Coupons on the website is always nice. thanks
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike B.
Site Experience Feedback
Oct 22, 2024
No problems with Tower Hobbies whatsoever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike B.
Post-Delivery Feedback
Oct 29, 2024
Fast shipping, excellent quality, and easy to order online.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 20, 2024
Tried to sign up for membership. Would not take last 2 digits of phone number.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BD
Site Experience Feedback
Sep 21, 2024
Overall satisfactory. Easy to use site. Good prices and sales.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
BD
Post-Delivery Feedback
Oct 29, 2024
Competitive pricing
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 9
- Full ratings for this review »
Jd
Site Experience Feedback
Oct 29, 2024
Returning customer I buy almost all of my RC stuff from tower hobbies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dave the wave
Site Experience Feedback
Oct 18, 2024
tower hobbies has been a great resource and a dependable one for many years . the check out is ften confusing due to incomplete and sometimes disfunctional ops .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dave the wave
Post-Delivery Feedback
Oct 28, 2024
phoenix 30 to 40 cc slick 580 missing wheel axles purchased from motion rc dubro
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
frgthf
Site Experience Feedback
Oct 28, 2024
very quick shipping with reasonable prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BOB
Site Experience Feedback
Oct 28, 2024
Nice finding products at fair prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
carbon r
Site Experience Feedback
Oct 28, 2024
the simple search with the category of vehicle and the auto drop down menus have to go they do nothing but get in the way
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
captron
Site Experience Feedback
Sep 26, 2024
pleased with selection of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
captron
Post-Delivery Feedback
Oct 28, 2024
I just found out the transmitter Iordered is a 4 channel and i need a 6 channel transmitter. I need to return it and get a 6 channel transmitter, its' still in the box unopened. This is my first airplane to build, I may need some help!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ed
Site Experience Feedback
Oct 28, 2024
Forgot password and shouldn't need it to place an order...
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
The Don
Site Experience Feedback
Oct 28, 2024
Really easy to find stuff and love the product Quality
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Rich
Site Experience Feedback
Oct 28, 2024
Been a long time customer. Love the company
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
RKS Pilot
Site Experience Feedback
Oct 19, 2024
Just getting back into hobby and most items have good description as to the use, function, compatibility or additional options or additional ons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RKS Pilot
Post-Delivery Feedback
Oct 28, 2024
As usual everything shipped per order. Tracking info is pretty much non existent
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Opavon33
Site Experience Feedback
Oct 28, 2024
Exactly what I always need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ARN76
Site Experience Feedback
Oct 15, 2024
Overall, the site works fine and your prices are competitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ARN76
Post-Delivery Feedback
Oct 28, 2024
I enjoy your selection of plastic aircraft kits. Your prices are very competitive.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
RickMick
Site Experience Feedback
Oct 28, 2024
I like the website very easy to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
James
Site Experience Feedback
Oct 28, 2024
No information on many products
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »