Tower Hobbies Reviews - 4,451 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 401 - 420 of 4,451
DTrotter
Site Experience Feedback
Oct 31, 2024
Easy to find parts that I needed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
jmoo711
Site Experience Feedback
Oct 31, 2024
I was able to find the product I needed really quickly, but unfortunately it is on backorder until NEXT YEAR. But, it is what it is. You guys have comparable pricing to other vendors and you'll allow me to place the order now and ship when available (vs. not being able to place the order because it's out of stock). Plus, it did draw me in to browse more items for my current cars.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Animamundi
Site Experience Feedback
Oct 31, 2024
I wish the monthly coupon is available like it used to be.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 31, 2024
So so
- Overall Rating: 1
- Would Shop Here Again: 8
- Likelihood To Recommend: 3
- Full ratings for this review »
Like Mong
Site Experience Feedback
Oct 31, 2024
Everything went about as smoothly as you could expect. I had my order updated and completed within 2 minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bibs
Site Experience Feedback
Oct 31, 2024
I was easily able to find exactly what I needed (though we do use the same product over and over again), and the purchasing process is extremely easy. Some sites give me trouble with the different billing and shipping address, updating the page and clearing out cc information, but yours does not.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
George
Site Experience Feedback
Oct 31, 2024
good, helpful, pprofessional
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Sneaky
Site Experience Feedback
Oct 31, 2024
Your search function did not pull up any parts needed for the Aeroscout. I had to go to the rtf plane page and then scroll down to the parts tab at the bottom of the page. I am assuming if I type in Aeroscout it should bring up not just the airplane but the parts page as well
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Dillon
Site Experience Feedback
Oct 30, 2024
Awesomesuace
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Michelle
Site Experience Feedback
Oct 30, 2024
I signed up for email to get the 10% off coupon on. I received several emails but none with my coupon code. Looking on the website, I saw that I also had to click "enroll" - however, I could not find anything that said "enroll" to click on anywhere. I looked all over the website and my profile. So I decided to just use the 5% coupon code that came in some of the emails. When I entered it at checkout though, it said I couldn't use it. I double checked it, made sure it was case sensitive... code still wouldn't work. I'm glad you had the part I needed, but very unhappy with your "rewards" program.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Fender
Site Experience Feedback
Oct 30, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 30, 2024
I've bee a custom of tower hobbies since I was a child, and in the last 5 years have save spent several thousand dollars on the site. I have always thought the company was geared toward and catered to hobby enthusiasts, but I have had several negative experices when dealing with customer care the last 2 years. representatives are not friendly, reluctant to help, and generally offputting in the way they communicate. I don't feel valued by tower hobbies these days, and it is something that is driving me to do business elsewhere. I think you have a great business model and have a great variety of products, I do wish my experience was better with the team.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
- Full ratings for this review »
Randy one
Site Experience Feedback
Oct 30, 2024
I continue to fight the ordering software over my address. I am required not to spell out the word street in my address. The software will only accept the abbreviation St. I have to edit both the shipping and billing address every time I order because even though I change Street to St that does not stay even though it was edited every time I order. Too many products have little or no description as to dimensions etc.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Chris
Site Experience Feedback
Oct 30, 2024
You had what I wanted, so I ordered it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pbrrunner69
Site Experience Feedback
Oct 30, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
papa
Site Experience Feedback
Oct 30, 2024
found mostly every thing i was looking for site was a little difficault
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 18, 2024
Slow checkout
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Rickstr
Post-Delivery Feedback
Oct 30, 2024
Unfortunitly one of the items I ordered was back ordered. (EZE Tissue Paper). I found the item at a different vender and canceled the back ordered item with Tower hobbies.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
collector
Site Experience Feedback
Oct 30, 2024
Pre order information for this purchase caught my attention when searching for it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andrew
Site Experience Feedback
Oct 29, 2024
Quick easy buying online. Alot of places have this battery on back order. Hoping for fast shipping. Just got my micro B today!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »