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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 401 - 420 of 4,451

DTrotter

Site Experience Feedback

Oct 31, 2024

Easy to find parts that I needed.

jmoo711

Site Experience Feedback

Oct 31, 2024

I was able to find the product I needed really quickly, but unfortunately it is on backorder until NEXT YEAR. But, it is what it is. You guys have comparable pricing to other vendors and you'll allow me to place the order now and ship when available (vs. not being able to place the order because it's out of stock). Plus, it did draw me in to browse more items for my current cars.

Animamundi

Site Experience Feedback

Oct 31, 2024

I wish the monthly coupon is available like it used to be.

Online Shopper

Site Experience Feedback

Oct 31, 2024

So so

Like Mong

Site Experience Feedback

Oct 31, 2024

Everything went about as smoothly as you could expect. I had my order updated and completed within 2 minutes.

Bibs

Site Experience Feedback

Oct 31, 2024

I was easily able to find exactly what I needed (though we do use the same product over and over again), and the purchasing process is extremely easy. Some sites give me trouble with the different billing and shipping address, updating the page and clearing out cc information, but yours does not.

George

Site Experience Feedback

Oct 31, 2024

good, helpful, pprofessional

Sneaky

Site Experience Feedback

Oct 31, 2024

Your search function did not pull up any parts needed for the Aeroscout. I had to go to the rtf plane page and then scroll down to the parts tab at the bottom of the page. I am assuming if I type in Aeroscout it should bring up not just the airplane but the parts page as well

Dillon

Site Experience Feedback

Oct 30, 2024

Awesomesuace

Michelle

Site Experience Feedback

Oct 30, 2024

I signed up for email to get the 10% off coupon on. I received several emails but none with my coupon code. Looking on the website, I saw that I also had to click "enroll" - however, I could not find anything that said "enroll" to click on anywhere. I looked all over the website and my profile. So I decided to just use the 5% coupon code that came in some of the emails. When I entered it at checkout though, it said I couldn't use it. I double checked it, made sure it was case sensitive... code still wouldn't work. I'm glad you had the part I needed, but very unhappy with your "rewards" program.

Fender

Site Experience Feedback

Oct 30, 2024

N/A

Online Shopper

Site Experience Feedback

Oct 30, 2024

I've bee a custom of tower hobbies since I was a child, and in the last 5 years have save spent several thousand dollars on the site. I have always thought the company was geared toward and catered to hobby enthusiasts, but I have had several negative experices when dealing with customer care the last 2 years. representatives are not friendly, reluctant to help, and generally offputting in the way they communicate. I don't feel valued by tower hobbies these days, and it is something that is driving me to do business elsewhere. I think you have a great business model and have a great variety of products, I do wish my experience was better with the team.

Randy one

Site Experience Feedback

Oct 30, 2024

I continue to fight the ordering software over my address. I am required not to spell out the word street in my address. The software will only accept the abbreviation St. I have to edit both the shipping and billing address every time I order because even though I change Street to St that does not stay even though it was edited every time I order. Too many products have little or no description as to dimensions etc.

Chris

Site Experience Feedback

Oct 30, 2024

You had what I wanted, so I ordered it.

Pbrrunner69

Site Experience Feedback

Oct 30, 2024

Easy to use

papa

Site Experience Feedback

Oct 30, 2024

found mostly every thing i was looking for site was a little difficault

Online Shopper

Site Experience Feedback

Oct 18, 2024

Slow checkout

Rickstr

Post-Delivery Feedback

Oct 30, 2024

Unfortunitly one of the items I ordered was back ordered. (EZE Tissue Paper). I found the item at a different vender and canceled the back ordered item with Tower hobbies.

collector

Site Experience Feedback

Oct 30, 2024

Pre order information for this purchase caught my attention when searching for it

Andrew

Site Experience Feedback

Oct 29, 2024

Quick easy buying online. Alot of places have this battery on back order. Hoping for fast shipping. Just got my micro B today!