Tower Hobbies Reviews - 4,451 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 381 - 400 of 4,451
Dan7973
Site Experience Feedback
Nov 01, 2024
Good just still waiting for a product I ordered in sept hope thos comes in quick.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
REE
Site Experience Feedback
Nov 01, 2024
At first, I saw a shipping charge of $4.99 for a membership that did not need to be shipped, but on checkout it was gone. I was was not charged a shipping fee.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Issy
Site Experience Feedback
Nov 01, 2024
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roland
Site Experience Feedback
Nov 01, 2024
Excellent Value and shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Butthead
Site Experience Feedback
Nov 01, 2024
Thank you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Dontwantmy feedback
Site Experience Feedback
Nov 01, 2024
You don't wanna know
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 4
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 01, 2024
It was fine, didnt see a need to leave address to buy gift card.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mom of 3
Site Experience Feedback
Nov 01, 2024
No complaints, but this hobby is expensive.. Site/experience feels professional and trustworthy offering good/best prices as well as quality products. grateful for a resource like this in my/kids hobby pursuits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chago
Site Experience Feedback
Nov 01, 2024
I have been a Tower Hobbies customer for many years and it has been always a goo experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Phenomenal Deal!!
Site Experience Feedback
Nov 01, 2024
I just got a BLX185 & BLX3668 for $78 shipped!!! Tower Hobby has my business for all rc needs moving forward!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KK7VWB
Site Experience Feedback
Nov 01, 2024
Took me a little while to find gas rc airplanes almost all electric. I have always struggle with your setup. Sometimes I leave because of it.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Chuck
Site Experience Feedback
Nov 01, 2024
Was looking for parts for an airplane engine that I purchased. This is something I have been interested in starting as a hobby. I found the website to be pretty clear for me, though I have been in the maintenance and repair business for 40+ years and have always been drawn to all things mechanical it makes it a little simpler for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CD
Site Experience Feedback
Nov 01, 2024
Easily done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fast
Post-Delivery Feedback
Nov 01, 2024
When asking about my order they could only tell me they had no idea of ship date and told me they use the website for information. Poor customer service Looks like Amain will be my go to after my order with you is fulfilled
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 5
- Customer Support: 5
- Full ratings for this review »
Bob
Site Experience Feedback
Nov 01, 2024
Would like to be able to phone order.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Ryan
Site Experience Feedback
Oct 31, 2024
Good price and really liked the extra money off.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Jackie W
Site Experience Feedback
Oct 31, 2024
I have been shopping with Tower Hobbies since the 90’s. Great support!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Stonej32
Site Experience Feedback
Oct 31, 2024
Great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jackpot
Site Experience Feedback
Oct 31, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 31, 2024
The website is easy to navigate, finding things that I want are always a snap.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »