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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 381 - 400 of 4,451

Dan7973

Site Experience Feedback

Nov 01, 2024

Good just still waiting for a product I ordered in sept hope thos comes in quick.

REE

Site Experience Feedback

Nov 01, 2024

At first, I saw a shipping charge of $4.99 for a membership that did not need to be shipped, but on checkout it was gone. I was was not charged a shipping fee.

Issy

Site Experience Feedback

Nov 01, 2024

It was good

Roland

Site Experience Feedback

Nov 01, 2024

Excellent Value and shopping experience.

Butthead

Site Experience Feedback

Nov 01, 2024

Thank you

Dontwantmy feedback

Site Experience Feedback

Nov 01, 2024

You don't wanna know

Online Shopper

Site Experience Feedback

Nov 01, 2024

It was fine, didnt see a need to leave address to buy gift card.

Mom of 3

Site Experience Feedback

Nov 01, 2024

No complaints, but this hobby is expensive.. Site/experience feels professional and trustworthy offering good/best prices as well as quality products. grateful for a resource like this in my/kids hobby pursuits.

Chago

Site Experience Feedback

Nov 01, 2024

I have been a Tower Hobbies customer for many years and it has been always a goo experience.

Phenomenal Deal!!

Site Experience Feedback

Nov 01, 2024

I just got a BLX185 & BLX3668 for $78 shipped!!! Tower Hobby has my business for all rc needs moving forward!

KK7VWB

Site Experience Feedback

Nov 01, 2024

Took me a little while to find gas rc airplanes almost all electric. I have always struggle with your setup. Sometimes I leave because of it.

Chuck

Site Experience Feedback

Nov 01, 2024

Was looking for parts for an airplane engine that I purchased. This is something I have been interested in starting as a hobby. I found the website to be pretty clear for me, though I have been in the maintenance and repair business for 40+ years and have always been drawn to all things mechanical it makes it a little simpler for me.

CD

Site Experience Feedback

Nov 01, 2024

Easily done.

Fast

Post-Delivery Feedback

Nov 01, 2024

When asking about my order they could only tell me they had no idea of ship date and told me they use the website for information. Poor customer service Looks like Amain will be my go to after my order with you is fulfilled

Bob

Site Experience Feedback

Nov 01, 2024

Would like to be able to phone order.

Ryan

Site Experience Feedback

Oct 31, 2024

Good price and really liked the extra money off.

Jackie W

Site Experience Feedback

Oct 31, 2024

I have been shopping with Tower Hobbies since the 90’s. Great support!

Stonej32

Site Experience Feedback

Oct 31, 2024

Great.

Jackpot

Site Experience Feedback

Oct 31, 2024

Good

Online Shopper

Site Experience Feedback

Oct 31, 2024

The website is easy to navigate, finding things that I want are always a snap.