Tower Hobbies Reviews - 4,451 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 361 - 380 of 4,451
Sergeant Major
Site Experience Feedback
Nov 03, 2024
Getting toys for self and grandchildren Found good selection
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
TonyH
Site Experience Feedback
Nov 03, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Great customer service
Site Experience Feedback
Nov 03, 2024
I interacted with a bot via the messenger app and it wasn't able to give me the answer I was seeking. I sent a message to a customer service representative on a Sunday and was followed up with a reply within an hour. Very pleased to see such great customer service even during non traditional business hours. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Airboss
Site Experience Feedback
Nov 03, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trogg1956
Site Experience Feedback
Oct 25, 2024
the web pages block each other out. very difficult to wade through the windows over windows.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trogg1956
Post-Delivery Feedback
Nov 03, 2024
No response from customer support on 3 e-mails. They suck at customer support
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 7
- Customer Support: 2
- Full ratings for this review »
Coot
Site Experience Feedback
Nov 03, 2024
All parts were easily located on site and further filters make it a breeze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 01, 2024
Would not approve a credit card that I use all the time, so I ordered all my Dubro products directly from them. Also, when you hit return to shopping it doesn’t go back to the place you were and you have to scroll thru that entire page again.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 03, 2024
Glo plug was not in the order, no explanation included. Had to call to find out it’s back ordered. Still haven’t received it over a month later.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 6
- Customer Support: 6
- Full ratings for this review »
pt109
Site Experience Feedback
Nov 03, 2024
easy to use.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
rusty
Site Experience Feedback
Oct 26, 2024
everything was easy to find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Redgoose
Site Experience Feedback
Oct 25, 2024
Website is hard to find products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Redgoose
Post-Delivery Feedback
Nov 03, 2024
Order items that were reduced in price. Items to be used on future projects.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
BHole
Site Experience Feedback
Oct 19, 2024
Easy to navigate and find what I'm looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BHole
Post-Delivery Feedback
Nov 03, 2024
Tower always has what I need when I need it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Michael
Site Experience Feedback
Nov 02, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Oct 17, 2024
My overall experience with Tower Hobbies was very easy to navigate for the items I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GKing
Site Experience Feedback
Nov 02, 2024
overall not to bad
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- Full ratings for this review »
Brad
Site Experience Feedback
Nov 02, 2024
Awesome
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Jim
Site Experience Feedback
Nov 02, 2024
It's all good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
R/C Fun
Site Experience Feedback
Oct 25, 2024
Always great deals and super easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
R/C Fun
Post-Delivery Feedback
Nov 02, 2024
Always excellent products and outstanding customer service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Pdog
Site Experience Feedback
Nov 02, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
richmill20
Site Experience Feedback
Nov 02, 2024
Had to enter credit card 3 times
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- Full ratings for this review »
al
Post-Delivery Feedback
Nov 02, 2024
I never received a tracking or shipping notice
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »