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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 361 - 380 of 4,451

Sergeant Major

Site Experience Feedback

Nov 03, 2024

Getting toys for self and grandchildren Found good selection

TonyH

Site Experience Feedback

Nov 03, 2024

All good

Great customer service

Site Experience Feedback

Nov 03, 2024

I interacted with a bot via the messenger app and it wasn't able to give me the answer I was seeking. I sent a message to a customer service representative on a Sunday and was followed up with a reply within an hour. Very pleased to see such great customer service even during non traditional business hours. Thank you!

Airboss

Site Experience Feedback

Nov 03, 2024

Good

Trogg1956

Site Experience Feedback

Oct 25, 2024

the web pages block each other out. very difficult to wade through the windows over windows.


Post-Delivery Feedback

Nov 03, 2024

No response from customer support on 3 e-mails. They suck at customer support

Coot

Site Experience Feedback

Nov 03, 2024

All parts were easily located on site and further filters make it a breeze.

Online Shopper

Site Experience Feedback

Sep 01, 2024

Would not approve a credit card that I use all the time, so I ordered all my Dubro products directly from them. Also, when you hit return to shopping it doesn’t go back to the place you were and you have to scroll thru that entire page again.


Post-Delivery Feedback

Nov 03, 2024

Glo plug was not in the order, no explanation included. Had to call to find out it’s back ordered. Still haven’t received it over a month later.

pt109

Site Experience Feedback

Nov 03, 2024

easy to use.

rusty

Site Experience Feedback

Oct 26, 2024

everything was easy to find

Redgoose

Site Experience Feedback

Oct 25, 2024

Website is hard to find products.


Post-Delivery Feedback

Nov 03, 2024

Order items that were reduced in price. Items to be used on future projects.

BHole

Site Experience Feedback

Oct 19, 2024

Easy to navigate and find what I'm looking for.


Post-Delivery Feedback

Nov 03, 2024

Tower always has what I need when I need it.

Michael

Site Experience Feedback

Nov 02, 2024

Very good

Sam

Site Experience Feedback

Oct 17, 2024

My overall experience with Tower Hobbies was very easy to navigate for the items I needed.

GKing

Site Experience Feedback

Nov 02, 2024

overall not to bad

Brad

Site Experience Feedback

Nov 02, 2024

Awesome

Jim

Site Experience Feedback

Nov 02, 2024

It's all good

R/C Fun

Site Experience Feedback

Oct 25, 2024

Always great deals and super easy to navigate.


Post-Delivery Feedback

Nov 02, 2024

Always excellent products and outstanding customer service.

Pdog

Site Experience Feedback

Nov 02, 2024

Good

richmill20

Site Experience Feedback

Nov 02, 2024

Had to enter credit card 3 times

al

Post-Delivery Feedback

Nov 02, 2024

I never received a tracking or shipping notice