Tower Hobbies Reviews - 4,465 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 12% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1 - 20 of 4,465
Baker129
Site Experience Feedback
Nov 25, 2024
Easy to navigate. Great customer experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Don’t publish this
Site Experience Feedback
Nov 25, 2024
Could not get discount codes to work. Prices very high.
- Overall Rating: 6
- Would Shop Here Again: 1
- Likelihood To Recommend: 6
- Full ratings for this review »
Mikele
Site Experience Feedback
Nov 25, 2024
Wide selection. Referred by another vendor.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Squatch Hunter
Site Experience Feedback
Nov 25, 2024
The website is very user friendly. I didn't have a profile trying to figure out where to go to get what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
usmcmitch
Site Experience Feedback
Nov 25, 2024
a lot to pick from needed help to get the pick smaller
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Trash Panda
Site Experience Feedback
Nov 25, 2024
Good experience. Free shipping. Discount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Robert
Site Experience Feedback
Nov 25, 2024
Love it..
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Nate
Site Experience Feedback
Nov 25, 2024
awesome as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Johnrcflyer
Site Experience Feedback
Nov 25, 2024
Tried ordering other merchandise for the second time and was unable to use the coupon. So I canceled that merchandise out very upset that that I was unable to use the coupon even after being online with your chat agent. And he said yes, I could do it.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
- Full ratings for this review »
Rae
Site Experience Feedback
Nov 25, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jesse
Site Experience Feedback
Nov 25, 2024
I had a great experience on your site and I plan on buying some stuff off there SOOOON for some Christmas gifts and maybe even something for my self hehehe
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jimmy
Site Experience Feedback
Nov 25, 2024
Everything went smoothly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Fife
Site Experience Feedback
Nov 25, 2024
I have been buying stuff here for decades! good deals on good quality models.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
n/a
Site Experience Feedback
Nov 25, 2024
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Bora
Site Experience Feedback
Nov 25, 2024
Love the points system, and the sales that are frequent, sometimes I wish the site was easier to navigate, / find parts for specific cars, espically the OEM parts, alot are hidden under item #s and not names
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 25, 2024
ok
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Mr James
Site Experience Feedback
Nov 25, 2024
Ok
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
S&S Rc Planes
Site Experience Feedback
Nov 25, 2024
I started a new YouTube channel S&S RC Planes. I am looking for good products, easy shipping and cost efficient for my son and me. I recently got the new UMX slow stick and figured we would do a review on the optional lights! Thanks Sean P.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Billy57
Site Experience Feedback
Nov 25, 2024
It is exceptionally easy to come to this online retailer and acquire what I require for various projects.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Milfer
Site Experience Feedback
Nov 25, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »