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Tower Hobbies Reviews - 4,465 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1 - 20 of 4,465

Baker129

Site Experience Feedback

Nov 25, 2024

Easy to navigate. Great customer experience.

Don’t publish this

Site Experience Feedback

Nov 25, 2024

Could not get discount codes to work. Prices very high.

Mikele

Site Experience Feedback

Nov 25, 2024

Wide selection. Referred by another vendor.

Squatch Hunter

Site Experience Feedback

Nov 25, 2024

The website is very user friendly. I didn't have a profile trying to figure out where to go to get what I needed.

usmcmitch

Site Experience Feedback

Nov 25, 2024

a lot to pick from needed help to get the pick smaller

Trash Panda

Site Experience Feedback

Nov 25, 2024

Good experience. Free shipping. Discount.

Robert

Site Experience Feedback

Nov 25, 2024

Love it..

Nate

Site Experience Feedback

Nov 25, 2024

awesome as always

Johnrcflyer

Site Experience Feedback

Nov 25, 2024

Tried ordering other merchandise for the second time and was unable to use the coupon. So I canceled that merchandise out very upset that that I was unable to use the coupon even after being online with your chat agent. And he said yes, I could do it.

Rae

Site Experience Feedback

Nov 25, 2024

Good experience

Jesse

Site Experience Feedback

Nov 25, 2024

I had a great experience on your site and I plan on buying some stuff off there SOOOON for some Christmas gifts and maybe even something for my self hehehe

Jimmy

Site Experience Feedback

Nov 25, 2024

Everything went smoothly

Fife

Site Experience Feedback

Nov 25, 2024

I have been buying stuff here for decades! good deals on good quality models.

n/a

Site Experience Feedback

Nov 25, 2024

n/a

Bora

Site Experience Feedback

Nov 25, 2024

Love the points system, and the sales that are frequent, sometimes I wish the site was easier to navigate, / find parts for specific cars, espically the OEM parts, alot are hidden under item #s and not names

Online Shopper

Site Experience Feedback

Nov 25, 2024

ok

Mr James

Site Experience Feedback

Nov 25, 2024

Ok

S&S Rc Planes

Site Experience Feedback

Nov 25, 2024

I started a new YouTube channel S&S RC Planes. I am looking for good products, easy shipping and cost efficient for my son and me. I recently got the new UMX slow stick and figured we would do a review on the optional lights! Thanks Sean P.

Billy57

Site Experience Feedback

Nov 25, 2024

It is exceptionally easy to come to this online retailer and acquire what I require for various projects.

Milfer

Site Experience Feedback

Nov 25, 2024

Good