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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 341 - 360 of 4,451

Tools

Site Experience Feedback

Nov 05, 2024

Very easy to navigate a lot like Horizon

Tim S

Site Experience Feedback

Oct 27, 2024

Coupon codes and discounts would be appreciated

Jeff

Site Experience Feedback

Nov 05, 2024

Great website, easy to use, lots of information, helpful for a beginner like myself.

Local505

Site Experience Feedback

Nov 05, 2024

Quick and easy

Tae

Site Experience Feedback

Nov 05, 2024

The bad: Your website CONSTANTLY signs me off. If I close my browser, I have to sign in constantly and it's super annoying. I wished I could put in your coupon code on the first check out window instead of the 2nd-3rd check out window when I have to type in my payment and shipping information before I type in my coupon code.

No

Site Experience Feedback

Oct 21, 2024

Not much.

Earl Wayne

Site Experience Feedback

Oct 27, 2024

al good

Online Shopper

Site Experience Feedback

Nov 04, 2024

Good

Mark

Site Experience Feedback

Nov 04, 2024

You always have what I need and fast shipping .

Online Shopper

Site Experience Feedback

Nov 04, 2024

Tower Hobbies website is poor in my opinion. It has poor descriptions, is difficult to find products, and scrolling is the worse.

Al

Site Experience Feedback

Nov 04, 2024

All is great. my favorite website for purchasing these types of products.

Cathy

Site Experience Feedback

Nov 04, 2024

IT was very easy to find what I wanted and to order.

Chas.

Site Experience Feedback

Nov 04, 2024

Web site is really difficult to navigate compared to others.

Eddie

Site Experience Feedback

Nov 04, 2024

Overall great experience

Gamer

Site Experience Feedback

Nov 04, 2024

Not a problem, clear transaction.

clem

Site Experience Feedback

Nov 04, 2024

great. long wait on phone

Steve

Site Experience Feedback

Nov 04, 2024

All good; I've been shopping with Tower Hobbies for over 50 years.

Jim

Site Experience Feedback

Nov 04, 2024

I've been looking for a Kaos for many years. When I got your email, I couldn't resist.

CapoCooper

Site Experience Feedback

Oct 26, 2024

Easy to find items, order them, and checkout.


Post-Delivery Feedback

Nov 04, 2024

Item arrived on time more or less

Mr1Yankee

Site Experience Feedback

Oct 26, 2024

Easy to order


Post-Delivery Feedback

Nov 04, 2024

Would Def buy from