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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 321 - 340 of 4,451

24_wheeler

Site Experience Feedback

Nov 06, 2024

Website is detailed, provides all the info about the product including contents of packaging with specifics. Checkout as guest was easy and I wasn't pressured to register for an accountt.

Mustangroger

Site Experience Feedback

Oct 26, 2024

Website works fine


Post-Delivery Feedback

Nov 06, 2024

The viper 90 fuselage was missing some decals . No problem, it actually looks good without them

Joe

Site Experience Feedback

Nov 06, 2024

Just your website design is slow, then have to look all over for pages I want everyone I know hates the website design to slow

Grom and esc.

Site Experience Feedback

Nov 06, 2024

Easy to navigate and find what you’re looking for.

mos22

Site Experience Feedback

Nov 06, 2024

Tower Hobbies are the best choice.

YugiShiver

Site Experience Feedback

Nov 06, 2024

The website was very easiy to use no complications, have good prices and had alot of the modeling items I'm looking for that's hard to find

Mike

Site Experience Feedback

Nov 06, 2024

Easy to use

Online Shopper

Site Experience Feedback

Nov 06, 2024

I liked the ease to find what I am looking for, the prices, and ease of check out.

Rzramon

Site Experience Feedback

Oct 28, 2024

Got an awesome deal on a mojave 6s


Post-Delivery Feedback

Nov 06, 2024

Geat price and arrived sooner than expected.

Mechtim

Site Experience Feedback

Nov 06, 2024

Website was good. No problems.

Mike P

Site Experience Feedback

Nov 06, 2024

I found all the specific brand colors I needed to complete my current project - excellent inventory. I searched all over for two specific Tamiya flat colors and could not find anywhere except for here. I've been buying from Tower Hobbies since I was in my early 20's (im 42 now) and will always continue to support this business.

Rktmn1125/Werks

Site Experience Feedback

Nov 05, 2024

Long time customer, happy to be so

Mat

Site Experience Feedback

Nov 05, 2024

I ordered because I received an email saying I could use a discount code, but the discount code didnt work...

ymolinari

Site Experience Feedback

Nov 05, 2024

good in stock inventory at great prices

keith

Site Experience Feedback

Nov 05, 2024

tower hobbies has a great selection of hobby stuff, i have been a loyal customer for about 20 years now.

Hotrod76

Site Experience Feedback

Nov 05, 2024

Had a hard time getting my card to work on website. Other than that it was a good experience

Backtorc

Site Experience Feedback

Oct 24, 2024

Today the website worked fine, at times over the last month it locks up .


Post-Delivery Feedback

Nov 05, 2024

Parts are as described and priced reasonably.

Donjal

Site Experience Feedback

Nov 05, 2024

Very efficient, you anticipated and knew exactly what I wanted and needed

Mr.DLT

Site Experience Feedback

Nov 05, 2024

Your inventory is lower than it used to be trying to find an item by putting in what it is shows other items it should be alphabetical or when you say, gas engine products, accessories all things related to gas may be from the engine or installation in the fuselage they’re not that helpful

A

Site Experience Feedback

Nov 05, 2024

The site is easy to navigate. Although looking for all parts related to a mini-z search didn't work. It would have been nice to see all available parts for the mini-z.