Tower Hobbies Reviews - 4,451 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 12% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 321 - 340 of 4,451
24_wheeler
Site Experience Feedback
Nov 06, 2024
Website is detailed, provides all the info about the product including contents of packaging with specifics. Checkout as guest was easy and I wasn't pressured to register for an accountt.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mustangroger
Site Experience Feedback
Oct 26, 2024
Website works fine
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Mustangroger
Post-Delivery Feedback
Nov 06, 2024
The viper 90 fuselage was missing some decals . No problem, it actually looks good without them
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Joe
Site Experience Feedback
Nov 06, 2024
Just your website design is slow, then have to look all over for pages I want everyone I know hates the website design to slow
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Grom and esc.
Site Experience Feedback
Nov 06, 2024
Easy to navigate and find what you’re looking for.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
mos22
Site Experience Feedback
Nov 06, 2024
Tower Hobbies are the best choice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
YugiShiver
Site Experience Feedback
Nov 06, 2024
The website was very easiy to use no complications, have good prices and had alot of the modeling items I'm looking for that's hard to find
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Nov 06, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 06, 2024
I liked the ease to find what I am looking for, the prices, and ease of check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rzramon
Site Experience Feedback
Oct 28, 2024
Got an awesome deal on a mojave 6s
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rzramon
Post-Delivery Feedback
Nov 06, 2024
Geat price and arrived sooner than expected.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mechtim
Site Experience Feedback
Nov 06, 2024
Website was good. No problems.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mike P
Site Experience Feedback
Nov 06, 2024
I found all the specific brand colors I needed to complete my current project - excellent inventory. I searched all over for two specific Tamiya flat colors and could not find anywhere except for here. I've been buying from Tower Hobbies since I was in my early 20's (im 42 now) and will always continue to support this business.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Rktmn1125/Werks
Site Experience Feedback
Nov 05, 2024
Long time customer, happy to be so
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Mat
Site Experience Feedback
Nov 05, 2024
I ordered because I received an email saying I could use a discount code, but the discount code didnt work...
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- Full ratings for this review »
ymolinari
Site Experience Feedback
Nov 05, 2024
good in stock inventory at great prices
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
keith
Site Experience Feedback
Nov 05, 2024
tower hobbies has a great selection of hobby stuff, i have been a loyal customer for about 20 years now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hotrod76
Site Experience Feedback
Nov 05, 2024
Had a hard time getting my card to work on website. Other than that it was a good experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Backtorc
Site Experience Feedback
Oct 24, 2024
Today the website worked fine, at times over the last month it locks up .
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Backtorc
Post-Delivery Feedback
Nov 05, 2024
Parts are as described and priced reasonably.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Donjal
Site Experience Feedback
Nov 05, 2024
Very efficient, you anticipated and knew exactly what I wanted and needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr.DLT
Site Experience Feedback
Nov 05, 2024
Your inventory is lower than it used to be trying to find an item by putting in what it is shows other items it should be alphabetical or when you say, gas engine products, accessories all things related to gas may be from the engine or installation in the fuselage they’re not that helpful
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
A
Site Experience Feedback
Nov 05, 2024
The site is easy to navigate. Although looking for all parts related to a mini-z search didn't work. It would have been nice to see all available parts for the mini-z.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »