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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 301 - 320 of 4,451

dadp47

Site Experience Feedback

Oct 31, 2024

been buying from tower hobbies for over 30 years


Post-Delivery Feedback

Nov 08, 2024

good pricing, easy to order fast shipping

Cal S.

Site Experience Feedback

Oct 29, 2024

Great experience, fast efficient checkout and easy to navigate.


Post-Delivery Feedback

Nov 08, 2024

Excellent, easy to use website, seamless order and shipping.

burnzy

Site Experience Feedback

Nov 08, 2024

it was easy to order my catalog was out dated can use another one if possible thanks Tommy burns

cuda

Site Experience Feedback

Nov 07, 2024

cuda

Dylan.ooo

Site Experience Feedback

Nov 07, 2024

Found what I was looking to purchase and was a quick easy transaction.

Whistle

Site Experience Feedback

Nov 07, 2024

I really enjoy the massive markdowns and obviously the scratch& dent...

McGyver

Site Experience Feedback

Nov 07, 2024

Excellent fast service with great specials and support

Billy

Site Experience Feedback

Nov 07, 2024

Na

Trogg1956

Site Experience Feedback

Nov 07, 2024

Very slow to react and I am supposed to get 15% off every purchase. That’s a big lie !!!!!!

Mark

Site Experience Feedback

Nov 07, 2024

Good people !!!!!!!

Griff3

Site Experience Feedback

Nov 07, 2024

process was quick and easy just wish there were more options for doing payments and to have duties and taxes included in price for Canadians

Crispy

Site Experience Feedback

Nov 07, 2024

Good

Rocker

Site Experience Feedback

Nov 07, 2024

Good selection of products

Funflyer

Site Experience Feedback

Nov 07, 2024

Catalogue was very easy to use

Jack

Site Experience Feedback

Nov 07, 2024

When I ordered the Tamiya king yellow, it shipped very quickly and I was quite pleased with the product itself. Today I ordered an Axial SCX24 bronco at a pretty remarkable discount, I can’t wait as it is my first RC crawler.

Speed Bump

Site Experience Feedback

Oct 25, 2024

Was able to easily find everything I needed. Good selection and prices.


Post-Delivery Feedback

Nov 07, 2024

Tower had the tool I needed, prompt delivery, and freight rate less than cost to driving to hobby shop, which probably didn’t have the item I needed.

U get what u pay 4 but in a good way.

Site Experience Feedback

Nov 07, 2024

It was easygreat prices on something I really needed,great day.

scottejohnson

Site Experience Feedback

Nov 07, 2024

started with tower hobbies probaly 40 years ago

Ramjet

Site Experience Feedback

Nov 07, 2024

Easy to order

Online Shopper

Site Experience Feedback

Nov 06, 2024

I entered my email address to receive 10% off my purchase but didn’t receive the promised coupon.