Tower Hobbies Reviews - 4,451 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 301 - 320 of 4,451
dadp47
Site Experience Feedback
Oct 31, 2024
been buying from tower hobbies for over 30 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dadp47
Post-Delivery Feedback
Nov 08, 2024
good pricing, easy to order fast shipping
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Cal S.
Site Experience Feedback
Oct 29, 2024
Great experience, fast efficient checkout and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Cal S.
Post-Delivery Feedback
Nov 08, 2024
Excellent, easy to use website, seamless order and shipping.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
burnzy
Site Experience Feedback
Nov 08, 2024
it was easy to order my catalog was out dated can use another one if possible thanks Tommy burns
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cuda
Site Experience Feedback
Nov 07, 2024
cuda
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dylan.ooo
Site Experience Feedback
Nov 07, 2024
Found what I was looking to purchase and was a quick easy transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Whistle
Site Experience Feedback
Nov 07, 2024
I really enjoy the massive markdowns and obviously the scratch& dent...
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
McGyver
Site Experience Feedback
Nov 07, 2024
Excellent fast service with great specials and support
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Billy
Site Experience Feedback
Nov 07, 2024
Na
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Trogg1956
Site Experience Feedback
Nov 07, 2024
Very slow to react and I am supposed to get 15% off every purchase. That’s a big lie !!!!!!
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
Mark
Site Experience Feedback
Nov 07, 2024
Good people !!!!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Griff3
Site Experience Feedback
Nov 07, 2024
process was quick and easy just wish there were more options for doing payments and to have duties and taxes included in price for Canadians
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Crispy
Site Experience Feedback
Nov 07, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rocker
Site Experience Feedback
Nov 07, 2024
Good selection of products
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Funflyer
Site Experience Feedback
Nov 07, 2024
Catalogue was very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jack
Site Experience Feedback
Nov 07, 2024
When I ordered the Tamiya king yellow, it shipped very quickly and I was quite pleased with the product itself. Today I ordered an Axial SCX24 bronco at a pretty remarkable discount, I can’t wait as it is my first RC crawler.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Speed Bump
Site Experience Feedback
Oct 25, 2024
Was able to easily find everything I needed. Good selection and prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Speed Bump
Post-Delivery Feedback
Nov 07, 2024
Tower had the tool I needed, prompt delivery, and freight rate less than cost to driving to hobby shop, which probably didn’t have the item I needed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
U get what u pay 4 but in a good way.
Site Experience Feedback
Nov 07, 2024
It was easygreat prices on something I really needed,great day.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
scottejohnson
Site Experience Feedback
Nov 07, 2024
started with tower hobbies probaly 40 years ago
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Ramjet
Site Experience Feedback
Nov 07, 2024
Easy to order
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 06, 2024
I entered my email address to receive 10% off my purchase but didn’t receive the promised coupon.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »