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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 281 - 300 of 4,451

Tommy

Site Experience Feedback

Nov 09, 2024

Site was very east to navigate, pages were very well marked

Ron

Site Experience Feedback

Nov 09, 2024

Good experience

Charlie

Site Experience Feedback

Oct 30, 2024

Fast and easy selection and checkout.

Online Shopper

Site Experience Feedback

Nov 05, 2024

PayPal transaction is having a huge glitch, a pain in the rear. Tower Hobbies used to be very good. Not it feels broken apart...


Post-Delivery Feedback

Nov 09, 2024

PayPal payment option has some glitches on Tower website. It keeps looping and can’t move towards payment

Bajan_tone

Site Experience Feedback

Nov 09, 2024

Easy to use website

texripper

Site Experience Feedback

Nov 09, 2024

all simple. today i was just getting my membership in preparation for a big pruchase in the next two weeks

BILLDOZER

Site Experience Feedback

Nov 09, 2024

I GOT MY BAJA PRO X 2.2's ON MASSIVE MARKDOWN FOR NEXT TO NOTHING! EXCITEMENT!!!!

burnzy

Site Experience Feedback

Nov 09, 2024

good

CTnjnuit

Site Experience Feedback

Nov 08, 2024

Quick and easy transaction.

Online Shopper

Site Experience Feedback

Nov 08, 2024

very long delivery to the items i ordered

Online Shopper

Site Experience Feedback

Nov 08, 2024

Easy to use, smooth check out process.

David

Site Experience Feedback

Nov 08, 2024

Super easy search. Loved being able to quickly look at reviews of my purchase.

Online Shopper

Site Experience Feedback

Nov 08, 2024

As expected, no issues

mopar mike

Site Experience Feedback

Nov 08, 2024

no bad just good

Gregg M.

Site Experience Feedback

Nov 08, 2024

Just getting repair parts for a rc helicopter, it was easy

Mad

Site Experience Feedback

Nov 08, 2024

Great price on charger and battery

Chris Grayson

Site Experience Feedback

Nov 08, 2024

My transaction went quickly and smoothly. The product I purchased was not in stock at several other retailers. I will be considering Tower Hobbies for other rc purchases in the future.

Jose

Site Experience Feedback

Nov 08, 2024

Survey is too long

Kent

Site Experience Feedback

Oct 29, 2024

Very useful


Post-Delivery Feedback

Nov 08, 2024

They have a good products

Ghost

Site Experience Feedback

Nov 08, 2024

It is easy to use.each item has a good description and spec info.check out easy and quick.