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Tower Hobbies Reviews - 4,451 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 261 - 280 of 4,451

Happy

Site Experience Feedback

Nov 11, 2024

Always a pleasure

Bobber

Site Experience Feedback

Nov 02, 2024

šŸ‘


Post-Delivery Feedback

Nov 11, 2024

1 item in a certain color was not available till January. Staff could not check inventory of item in a different color. I had no alternative but to cancel item and buy elsewhere.

RcFlyer

Site Experience Feedback

Nov 05, 2024

The number one place for all your hobby needsā€¦.

Online Shopper

Post-Delivery Feedback

Nov 11, 2024

The product search function is very poor. It is sometimes impossible to find the product I want. Come on people its 2024, itā€™s not that hard to fix it.

Sharod

Site Experience Feedback

Nov 11, 2024

Cool

Turbotrix74

Site Experience Feedback

Nov 10, 2024

I wish the had better selection on Lipo Batteries

The Mayor

Site Experience Feedback

Nov 10, 2024

Easy transaction and a deal I couldn't pass up

Loren59102

Site Experience Feedback

Nov 10, 2024

Great shopping experience, easy to find what I was looking for. Good prices.

Joe B

Site Experience Feedback

Oct 19, 2024

Tedious

Rich

Site Experience Feedback

Nov 10, 2024

Prior customer for many years and spent thousands, just not recently, but I'm back.Tower Hobbies always has what I need and the quality at a good price. Very shabby with Tower. Used to call in my orders, but this is ok also-Thanks! Rich H.

David

Site Experience Feedback

Nov 10, 2024

I was able to order exactly what I wanted, which is an Aero Scout RTF, including a new transmitter and receiver and spare servos, for a good price. Not including a battery and basic charger is a good choice, as I already have batteries and an upgraded charger and accessories. This purchase replaces my first A S, which has endured too many crashes.

Gerald

Site Experience Feedback

Nov 10, 2024

Excellent

Brettl

Site Experience Feedback

Nov 10, 2024

Search bar is excellent. The entire site is very user friendly. The product descriptions are very well written. The photos of some products are satisfactory. I've never been dissatisfied with my experience on the Tower site.

scott

Site Experience Feedback

Nov 10, 2024

Great o

Online Shopper

Site Experience Feedback

Nov 01, 2024

was very good just happened to check your website looking for a model ship was very surprised with the price

StrongHand

Site Experience Feedback

Nov 10, 2024

Interaction was fine, I miss the old website thou

Bronx

Site Experience Feedback

Nov 10, 2024

Great

BOOGIE

Site Experience Feedback

Nov 09, 2024

No problems

RCCrazy

Post-Delivery Feedback

Nov 09, 2024

Super fast shipping. The best selection with the best prices.

Kars4Kids

Site Experience Feedback

Nov 09, 2024

Very good experience. I kinda knew what I was looking for and set forth looking for it. The website was easy to navigate, and read enough information to finalize my choice.