Tower Hobbies Reviews - 4,451 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 261 - 280 of 4,451
Happy
Site Experience Feedback
Nov 11, 2024
Always a pleasure
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Bobber
Site Experience Feedback
Nov 02, 2024
š
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Bobber
Post-Delivery Feedback
Nov 11, 2024
1 item in a certain color was not available till January. Staff could not check inventory of item in a different color. I had no alternative but to cancel item and buy elsewhere.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 5
- Customer Support: 5
- Full ratings for this review Ā»
RcFlyer
Site Experience Feedback
Nov 05, 2024
The number one place for all your hobby needsā¦.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Online Shopper
Post-Delivery Feedback
Nov 11, 2024
The product search function is very poor. It is sometimes impossible to find the product I want. Come on people its 2024, itās not that hard to fix it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review Ā»
Sharod
Site Experience Feedback
Nov 11, 2024
Cool
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review Ā»
Turbotrix74
Site Experience Feedback
Nov 10, 2024
I wish the had better selection on Lipo Batteries
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
The Mayor
Site Experience Feedback
Nov 10, 2024
Easy transaction and a deal I couldn't pass up
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review Ā»
Loren59102
Site Experience Feedback
Nov 10, 2024
Great shopping experience, easy to find what I was looking for. Good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Joe B
Site Experience Feedback
Oct 19, 2024
Tedious
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review Ā»
Rich
Site Experience Feedback
Nov 10, 2024
Prior customer for many years and spent thousands, just not recently, but I'm back.Tower Hobbies always has what I need and the quality at a good price. Very shabby with Tower. Used to call in my orders, but this is ok also-Thanks! Rich H.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
David
Site Experience Feedback
Nov 10, 2024
I was able to order exactly what I wanted, which is an Aero Scout RTF, including a new transmitter and receiver and spare servos, for a good price. Not including a battery and basic charger is a good choice, as I already have batteries and an upgraded charger and accessories. This purchase replaces my first A S, which has endured too many crashes.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Gerald
Site Experience Feedback
Nov 10, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Brettl
Site Experience Feedback
Nov 10, 2024
Search bar is excellent. The entire site is very user friendly. The product descriptions are very well written. The photos of some products are satisfactory. I've never been dissatisfied with my experience on the Tower site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
scott
Site Experience Feedback
Nov 10, 2024
Great o
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Online Shopper
Site Experience Feedback
Nov 01, 2024
was very good just happened to check your website looking for a model ship was very surprised with the price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
StrongHand
Site Experience Feedback
Nov 10, 2024
Interaction was fine, I miss the old website thou
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Bronx
Site Experience Feedback
Nov 10, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
BOOGIE
Site Experience Feedback
Nov 09, 2024
No problems
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- Full ratings for this review Ā»
RCCrazy
Post-Delivery Feedback
Nov 09, 2024
Super fast shipping. The best selection with the best prices.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review Ā»
Kars4Kids
Site Experience Feedback
Nov 09, 2024
Very good experience. I kinda knew what I was looking for and set forth looking for it. The website was easy to navigate, and read enough information to finalize my choice.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review Ā»