Tower Hobbies Reviews - 4,442 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 12% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 241 - 260 of 4,442
Dave
Site Experience Feedback
Nov 11, 2024
will order more after the holidays.been busy and haven't ordered for a while,but have time to have my hobbies back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
M.
Site Experience Feedback
Nov 11, 2024
Easy to navigate and find what I needed for a decent price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Captain3
Site Experience Feedback
Nov 11, 2024
Great website!!! Tons of products!!!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
redhot
Site Experience Feedback
Nov 11, 2024
I love the price of the 3s battery. The adaptor for ic5 to ec3 was complicated because they updated the plug. I had to google that. Sad that your support was closed, but it is Veterans day so I get it. If I am sitting at home they should be as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SirCrashALot
Site Experience Feedback
Nov 11, 2024
The website is easy to navigate and I appreciate the rewards program. I would like to see more variety in manufacturers for RC cars. I did a search for parts for an RC10T and only came up with a couple of things. The kit is a re-release so I'm not sure what to really expect there.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- Full ratings for this review »
Sicduc
Site Experience Feedback
Nov 11, 2024
I have a order for over $1200 ready to go and there no way to apply my discount until for my super saver discount is approved by TH… I spoke to customer service thinking they could expedite my order but after holding for 15-20 minutes it was a NO-GO… I was trying to get everything by the weekend to go out with some friends and play in the dirt but I guess it will have to wait for another time…
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AJ’s RC
Site Experience Feedback
Nov 11, 2024
Didn’t have the esc I wanted on the website, but ended up getting an esc that was on sale.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Lobohart
Site Experience Feedback
Nov 11, 2024
Everything went very well until checkout. I found checking out to be about of a hassle on my cell phone, however it worked and I am satisfied.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Swede
Site Experience Feedback
Sep 06, 2024
Site works good. Little hiccup at check out with address format.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Swede
Post-Delivery Feedback
Nov 11, 2024
I’ve ordered lots of products over the years and had good luck with all of them. I am disappointed in this airplane it is seems more erratic and not sure if that is do to it being heavier than the 2S Cub I have 2 of those. Haven’t contacted Tower about I feel like they will just say it is pilot error. Also the owners manual goes to page 12 then starts over. The last pages to 31 are there but in French. The Chinese copy from Amazon seems to be nearly identical and flies better (a friend purchased that model.)
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Don
Site Experience Feedback
Nov 11, 2024
the contact phone number is non working number
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Happy
Site Experience Feedback
Nov 11, 2024
Always a pleasure
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bobber
Site Experience Feedback
Nov 02, 2024
👍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bobber
Post-Delivery Feedback
Nov 11, 2024
1 item in a certain color was not available till January. Staff could not check inventory of item in a different color. I had no alternative but to cancel item and buy elsewhere.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 5
- Customer Support: 5
- Full ratings for this review »
RcFlyer
Site Experience Feedback
Nov 05, 2024
The number one place for all your hobby needs….
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 11, 2024
The product search function is very poor. It is sometimes impossible to find the product I want. Come on people its 2024, it’s not that hard to fix it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sharod
Site Experience Feedback
Nov 11, 2024
Cool
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Turbotrix74
Site Experience Feedback
Nov 10, 2024
I wish the had better selection on Lipo Batteries
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The Mayor
Site Experience Feedback
Nov 10, 2024
Easy transaction and a deal I couldn't pass up
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Loren59102
Site Experience Feedback
Nov 10, 2024
Great shopping experience, easy to find what I was looking for. Good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe B
Site Experience Feedback
Oct 19, 2024
Tedious
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Rich
Site Experience Feedback
Nov 10, 2024
Prior customer for many years and spent thousands, just not recently, but I'm back.Tower Hobbies always has what I need and the quality at a good price. Very shabby with Tower. Used to call in my orders, but this is ok also-Thanks! Rich H.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »