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Tower Hobbies Reviews - 4,442 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 241 - 260 of 4,442

Dave

Site Experience Feedback

Nov 11, 2024

will order more after the holidays.been busy and haven't ordered for a while,but have time to have my hobbies back.

M.

Site Experience Feedback

Nov 11, 2024

Easy to navigate and find what I needed for a decent price.

Captain3

Site Experience Feedback

Nov 11, 2024

Great website!!! Tons of products!!!

redhot

Site Experience Feedback

Nov 11, 2024

I love the price of the 3s battery. The adaptor for ic5 to ec3 was complicated because they updated the plug. I had to google that. Sad that your support was closed, but it is Veterans day so I get it. If I am sitting at home they should be as well.

SirCrashALot

Site Experience Feedback

Nov 11, 2024

The website is easy to navigate and I appreciate the rewards program. I would like to see more variety in manufacturers for RC cars. I did a search for parts for an RC10T and only came up with a couple of things. The kit is a re-release so I'm not sure what to really expect there.

Sicduc

Site Experience Feedback

Nov 11, 2024

I have a order for over $1200 ready to go and there no way to apply my discount until for my super saver discount is approved by TH… I spoke to customer service thinking they could expedite my order but after holding for 15-20 minutes it was a NO-GO… I was trying to get everything by the weekend to go out with some friends and play in the dirt but I guess it will have to wait for another time…

AJ’s RC

Site Experience Feedback

Nov 11, 2024

Didn’t have the esc I wanted on the website, but ended up getting an esc that was on sale.

Lobohart

Site Experience Feedback

Nov 11, 2024

Everything went very well until checkout. I found checking out to be about of a hassle on my cell phone, however it worked and I am satisfied.

Swede

Site Experience Feedback

Sep 06, 2024

Site works good. Little hiccup at check out with address format.


Post-Delivery Feedback

Nov 11, 2024

I’ve ordered lots of products over the years and had good luck with all of them. I am disappointed in this airplane it is seems more erratic and not sure if that is do to it being heavier than the 2S Cub I have 2 of those. Haven’t contacted Tower about I feel like they will just say it is pilot error. Also the owners manual goes to page 12 then starts over. The last pages to 31 are there but in French. The Chinese copy from Amazon seems to be nearly identical and flies better (a friend purchased that model.)

Don

Site Experience Feedback

Nov 11, 2024

the contact phone number is non working number

Happy

Site Experience Feedback

Nov 11, 2024

Always a pleasure

Bobber

Site Experience Feedback

Nov 02, 2024

👍


Post-Delivery Feedback

Nov 11, 2024

1 item in a certain color was not available till January. Staff could not check inventory of item in a different color. I had no alternative but to cancel item and buy elsewhere.

RcFlyer

Site Experience Feedback

Nov 05, 2024

The number one place for all your hobby needs….

Online Shopper

Post-Delivery Feedback

Nov 11, 2024

The product search function is very poor. It is sometimes impossible to find the product I want. Come on people its 2024, it’s not that hard to fix it.

Sharod

Site Experience Feedback

Nov 11, 2024

Cool

Turbotrix74

Site Experience Feedback

Nov 10, 2024

I wish the had better selection on Lipo Batteries

The Mayor

Site Experience Feedback

Nov 10, 2024

Easy transaction and a deal I couldn't pass up

Loren59102

Site Experience Feedback

Nov 10, 2024

Great shopping experience, easy to find what I was looking for. Good prices.

Joe B

Site Experience Feedback

Oct 19, 2024

Tedious

Rich

Site Experience Feedback

Nov 10, 2024

Prior customer for many years and spent thousands, just not recently, but I'm back.Tower Hobbies always has what I need and the quality at a good price. Very shabby with Tower. Used to call in my orders, but this is ok also-Thanks! Rich H.