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Tower Hobbies Reviews - 4,442 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 221 - 240 of 4,442

Online Shopper

Site Experience Feedback

Nov 13, 2024

good

Mark

Site Experience Feedback

Nov 13, 2024

products that are no longer available should not be offered as options

jercat

Site Experience Feedback

Nov 13, 2024

No issues. Did it on my ipad

Rick

Site Experience Feedback

Nov 03, 2024

I used to buy from Tower Hobbies when I was building RC Planes but I had stopped for a few years, but now I building RC planes again so it is good Tower Hobbies is still available.

Bigdog1958

Site Experience Feedback

Nov 13, 2024

A1

Online Shopper

Site Experience Feedback

Nov 13, 2024

Great transaction, great price

SDRC4LIFE

Site Experience Feedback

Oct 27, 2024

Enjoyed the sale ๐Ÿค™๐Ÿผ


Post-Delivery Feedback

Nov 12, 2024

Buying something and not being notified itโ€™s on backorder. Contacting customer service and no one giving any information or updates on ETA after over a week

Turner-up

Site Experience Feedback

Nov 12, 2024

Easy to find the model or part that I want and the price and discounts are great!!

Online Shopper

Site Experience Feedback

Nov 12, 2024

Great low price

Thrasher

Site Experience Feedback

Nov 12, 2024

Great experience!

Driftkid911

Site Experience Feedback

Nov 12, 2024

So far good just searching for items doesn't show properly unless part number is known

Rick

Site Experience Feedback

Nov 12, 2024

Website is easy to navigate. Only challenge was manuals/website instruction for RC airplanes identified which RimFire motor to use; however, that brand of motor is not sold by vendor so I needed to ask about conversion to a different brand.

Awesome

Site Experience Feedback

Nov 01, 2024

This is the best website to order hobby stuff from. Not much else to say

Chad

Site Experience Feedback

Nov 04, 2024

All right all right all right

Blazerpain

Site Experience Feedback

Nov 12, 2024

It puts the lotion on!

t0wniethr33

Site Experience Feedback

Nov 11, 2024

products are clearly listed, and the search engine works well. good website and ordering process, easy to follow.

C Thug

Site Experience Feedback

Nov 11, 2024

Short and sweet everything was flawless. Very good system!

Online Shopper

Site Experience Feedback

Nov 11, 2024

Had problem with address would not take 5 diget code

Tony

Site Experience Feedback

Nov 11, 2024

Excellent

The Mole

Site Experience Feedback

Nov 11, 2024

I was looking for this model and your price was so good I couldn't pass it up.