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Tower Hobbies Reviews - 4,465 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 201 - 220 of 4,465

Adam E

Site Experience Feedback

Nov 06, 2024

Easy to use format, good selection, and fair prices


Post-Delivery Feedback

Nov 14, 2024

The main product that I ordered was not in stock but it was not noted as “Not in Stock” on the website. In fact it was never labeled explicitly that it was out of stock; the order confirmation email gave me the first indication that it wasn’t in stock by noting: “Next shipment Jan. 2025”.

Ron

Site Experience Feedback

Nov 14, 2024

Good product selection fair pricing

Nate Dogg

Site Experience Feedback

Nov 14, 2024

It was a great experience

BigSalty

Site Experience Feedback

Nov 14, 2024

was looking for a small car i could use indoors, tower had it and the shipping costs were 2/3 less than competitors

RobbieRiot

Site Experience Feedback

Nov 04, 2024

Website is great. I hope if I have a problem customer service is just as good. This is second purchase with this company.


Post-Delivery Feedback

Nov 14, 2024

Great!!

Online Shopper

Site Experience Feedback

Oct 30, 2024

great


Post-Delivery Feedback

Nov 14, 2024

I dint get the motor I order also I wish there would be a way to call.

Steve

Site Experience Feedback

Nov 04, 2024

customer service was great.


Post-Delivery Feedback

Nov 14, 2024

Customer service

Tom

Site Experience Feedback

Nov 13, 2024

It is a good thing

Mike

Site Experience Feedback

Nov 13, 2024

N/A

Jashun

Site Experience Feedback

Nov 13, 2024

Easy to use

Wayne

Site Experience Feedback

Nov 13, 2024

Easy to find the product, however your stock seems very low.

RLL

Site Experience Feedback

Nov 13, 2024

just fine

Online Shopper

Site Experience Feedback

Nov 13, 2024

Like Tower hobbies, been purchasing for 40+years.

ROUGEDRSPOCK

Site Experience Feedback

Nov 13, 2024

Easy

JJ

Site Experience Feedback

Nov 13, 2024

the purchase of the flight controller was quick and painless. I've used tower hobbies for years and will continue to do so for as long as I'm in the Rc hobby.

Online Shopper

Site Experience Feedback

Nov 13, 2024

I ordered items and they were canceled by tower because they had a shipping issue so I had to reorder

7018cap

Site Experience Feedback

Nov 13, 2024

very good experience. Able to get what I needed quickly

Rcforever

Site Experience Feedback

Nov 13, 2024

No issues. Easy to navigate and purchase

Buzz

Site Experience Feedback

Nov 13, 2024

Wouldn't let me use PayPal because of back order

BD87

Site Experience Feedback

Nov 13, 2024

To be totally honest my first purchase was a pre order that tower hobbies canceled on me after they changed the product listing to available. It was pretty disappointing so i didn’t even bother to buy another one. Im hoping this purchase i made today goes through smoothly and i receive the product in a timely manner. Thank you