Tower Hobbies Reviews - 4,465 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 12% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 201 - 220 of 4,465
Adam E
Site Experience Feedback
Nov 06, 2024
Easy to use format, good selection, and fair prices
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Adam E
Post-Delivery Feedback
Nov 14, 2024
The main product that I ordered was not in stock but it was not noted as “Not in Stock” on the website. In fact it was never labeled explicitly that it was out of stock; the order confirmation email gave me the first indication that it wasn’t in stock by noting: “Next shipment Jan. 2025”.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Ron
Site Experience Feedback
Nov 14, 2024
Good product selection fair pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nate Dogg
Site Experience Feedback
Nov 14, 2024
It was a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BigSalty
Site Experience Feedback
Nov 14, 2024
was looking for a small car i could use indoors, tower had it and the shipping costs were 2/3 less than competitors
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RobbieRiot
Site Experience Feedback
Nov 04, 2024
Website is great. I hope if I have a problem customer service is just as good. This is second purchase with this company.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
RobbieRiot
Post-Delivery Feedback
Nov 14, 2024
Great!!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 30, 2024
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 14, 2024
I dint get the motor I order also I wish there would be a way to call.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Steve
Site Experience Feedback
Nov 04, 2024
customer service was great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Post-Delivery Feedback
Nov 14, 2024
Customer service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tom
Site Experience Feedback
Nov 13, 2024
It is a good thing
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Mike
Site Experience Feedback
Nov 13, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jashun
Site Experience Feedback
Nov 13, 2024
Easy to use
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Wayne
Site Experience Feedback
Nov 13, 2024
Easy to find the product, however your stock seems very low.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
RLL
Site Experience Feedback
Nov 13, 2024
just fine
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 13, 2024
Like Tower hobbies, been purchasing for 40+years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ROUGEDRSPOCK
Site Experience Feedback
Nov 13, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
JJ
Site Experience Feedback
Nov 13, 2024
the purchase of the flight controller was quick and painless. I've used tower hobbies for years and will continue to do so for as long as I'm in the Rc hobby.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 13, 2024
I ordered items and they were canceled by tower because they had a shipping issue so I had to reorder
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- Full ratings for this review »
7018cap
Site Experience Feedback
Nov 13, 2024
very good experience. Able to get what I needed quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rcforever
Site Experience Feedback
Nov 13, 2024
No issues. Easy to navigate and purchase
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Buzz
Site Experience Feedback
Nov 13, 2024
Wouldn't let me use PayPal because of back order
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
BD87
Site Experience Feedback
Nov 13, 2024
To be totally honest my first purchase was a pre order that tower hobbies canceled on me after they changed the product listing to available. It was pretty disappointing so i didn’t even bother to buy another one. Im hoping this purchase i made today goes through smoothly and i receive the product in a timely manner. Thank you
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »