Home > Toys & Video Games > Tower Hobbies

Tower Hobbies Reviews - 4,465 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 181 - 200 of 4,465

Online Shopper

Site Experience Feedback

Nov 15, 2024

Very Easy Transaction

Joe

Site Experience Feedback

Nov 15, 2024

No problems today oter than getting a password to work

mad killer

Site Experience Feedback

Nov 15, 2024

just happy that i found what i had been looking for

Eadyh

Site Experience Feedback

Nov 15, 2024

Easy

Tom R.

Site Experience Feedback

Nov 15, 2024

well.....was hoping my 9.99 loyalty membership would have helped me with my first $600 purchase but alas no....only points towards the next purchase....sigh

Bum

Site Experience Feedback

Nov 15, 2024

always a good experience

Tim

Site Experience Feedback

Nov 15, 2024

Great ez to use...

STodd

Site Experience Feedback

Nov 06, 2024

Would be nice to receive a Militia discount.


Post-Delivery Feedback

Nov 15, 2024

All good, exterior of shipping box was damaged, but the packing material protected the product adequately.

Moe

Site Experience Feedback

Nov 15, 2024

Very good company

Steve

Site Experience Feedback

Nov 02, 2024

Good

Dedstik

Site Experience Feedback

Nov 15, 2024

Tower Hobbies has almost all the products I look for (RC airplanes (glow/gas) and electric cars. There could be more product details (many times that section is empty). I do acknowledge that in some instances the manufacturer doesn't put them out, though. I am a happy, long-time customer of TH and I am happy they continue to be a great shop given that the hobby is not as popular and shrinking.

Wizzo

Site Experience Feedback

Nov 01, 2024

Easy to navigate clear steps


Post-Delivery Feedback

Nov 15, 2024

Great price and great customer service

Stubbiejoe

Site Experience Feedback

Nov 15, 2024

So excited to surprise my husband with. Truck just like his but in mini form

Jas

Site Experience Feedback

Nov 14, 2024

It is nicer to see the pricing without having to click on selected vehicle. I mean for the buyer that has done the research, knows what they want and is just seeking best price.

Joe

Site Experience Feedback

Nov 04, 2024

Good, easy.

Joey B

Site Experience Feedback

Nov 14, 2024

Easy to navigate. Nice selection.

Hobby Dude

Site Experience Feedback

Nov 14, 2024

Good, clean, and intuitive website.

Jasper

Site Experience Feedback

Nov 14, 2024

Good experience!

Puffy Clouds

Site Experience Feedback

Nov 14, 2024

Typical

MotoBear

Site Experience Feedback

Nov 14, 2024

It was good generally. I had trouble adding all the 4 items to the cart. Eventually I managed. It would be nicer to have the option to add to the cart after selecting it.