Tower Hobbies Reviews - 4,465 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 12% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 161 - 180 of 4,465
Desert raton
Site Experience Feedback
Nov 17, 2024
I usually purchase at my local hobby store, this deal isn't available and sometimes they don't carry enough inventory for my needs. That's when I use online sellers.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Squigy
Site Experience Feedback
Nov 17, 2024
Long time user of Tower hobbies, used to order for the hobby shop I worked at in the 90’s.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AFiume
Site Experience Feedback
Nov 17, 2024
Hello, I am very happy with the search and the purchase. I have been buying products from you for more than 25 years. I wish to continue our relationship. Thank you.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Jimmy7
Site Experience Feedback
Nov 17, 2024
Web site worked as usual. Hope the order goes through... Lately seems that I can place an order and even though the item appears to be in stock - it is not.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
RC Pilot
Site Experience Feedback
Nov 11, 2024
Exceptional Hangar 9 offer for a warbird.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RC Pilot
Post-Delivery Feedback
Nov 17, 2024
I received my model Hangar9 P47 PNP model on time. It is of good quality material and very well built. It was also well packed and arrived undamaged. Unfortunately a plastic piece for the rotary engine replica was broken. The broken piece was not found in the box. This should've been identified before shipping. This means, the package was shipped with poor quality control. I now have to wait for a replacement part when it becomes available (I was told by customer support)). The other disappointing matter was the heavy weight added at the engine mount, to correct the C.G. This means the model was not correctly balanced and extra weight was needed at the nose - I am very disappointed specifically by this.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Tiger
Site Experience Feedback
Nov 11, 2024
Site was slow
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
av8rk
Site Experience Feedback
Nov 09, 2024
it would be great to be able to speak with a customer service representative via telephone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
av8rk
Post-Delivery Feedback
Nov 17, 2024
Good service and items were in stock
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
great deals
Site Experience Feedback
Nov 17, 2024
great deals
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
MyWifeWorks
Site Experience Feedback
Nov 16, 2024
Excellent, great website, great prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 16, 2024
Easy shopping
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Danimal
Site Experience Feedback
Nov 16, 2024
This is honestly one of the best websites I've ever used. Checkout was very straight forward and easy. Prices were great. I'll definitely be buying from here again in the future.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Poppie
Site Experience Feedback
Nov 16, 2024
Always a pleasant experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lou
Site Experience Feedback
Nov 16, 2024
Taxes were high!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 16, 2024
Discount coupon and low price worked well togerhr
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Bart
Site Experience Feedback
Nov 16, 2024
Nice job!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TJ
Site Experience Feedback
Nov 16, 2024
very user friendly, great price savings.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alfredo Arroyo
Site Experience Feedback
Nov 16, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ryan
Site Experience Feedback
Nov 15, 2024
Overall experience was good. The site asked me to enter my email for 10% off, but the code never came.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Hal
Site Experience Feedback
Nov 15, 2024
Not clear that I purchased parts for the model size I own. There are several sizes of models.i purchased the cheapest part because I own the smaller model.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brian
Site Experience Feedback
Nov 15, 2024
Been a Tower customer for over 30 years!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »