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Tower Hobbies Reviews - 4,465 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 161 - 180 of 4,465

Desert raton

Site Experience Feedback

Nov 17, 2024

I usually purchase at my local hobby store, this deal isn't available and sometimes they don't carry enough inventory for my needs. That's when I use online sellers.

Squigy

Site Experience Feedback

Nov 17, 2024

Long time user of Tower hobbies, used to order for the hobby shop I worked at in the 90’s.

AFiume

Site Experience Feedback

Nov 17, 2024

Hello, I am very happy with the search and the purchase. I have been buying products from you for more than 25 years. I wish to continue our relationship. Thank you.

Jimmy7

Site Experience Feedback

Nov 17, 2024

Web site worked as usual. Hope the order goes through... Lately seems that I can place an order and even though the item appears to be in stock - it is not.

RC Pilot

Site Experience Feedback

Nov 11, 2024

Exceptional Hangar 9 offer for a warbird.


Post-Delivery Feedback

Nov 17, 2024

I received my model Hangar9 P47 PNP model on time. It is of good quality material and very well built. It was also well packed and arrived undamaged. Unfortunately a plastic piece for the rotary engine replica was broken. The broken piece was not found in the box. This should've been identified before shipping. This means, the package was shipped with poor quality control. I now have to wait for a replacement part when it becomes available (I was told by customer support)). The other disappointing matter was the heavy weight added at the engine mount, to correct the C.G. This means the model was not correctly balanced and extra weight was needed at the nose - I am very disappointed specifically by this.

Tiger

Site Experience Feedback

Nov 11, 2024

Site was slow

av8rk

Site Experience Feedback

Nov 09, 2024

it would be great to be able to speak with a customer service representative via telephone


Post-Delivery Feedback

Nov 17, 2024

Good service and items were in stock

great deals

Site Experience Feedback

Nov 17, 2024

great deals

MyWifeWorks

Site Experience Feedback

Nov 16, 2024

Excellent, great website, great prices!

Online Shopper

Site Experience Feedback

Nov 16, 2024

Easy shopping

Danimal

Site Experience Feedback

Nov 16, 2024

This is honestly one of the best websites I've ever used. Checkout was very straight forward and easy. Prices were great. I'll definitely be buying from here again in the future.

Poppie

Site Experience Feedback

Nov 16, 2024

Always a pleasant experience.

Lou

Site Experience Feedback

Nov 16, 2024

Taxes were high!

Online Shopper

Site Experience Feedback

Nov 16, 2024

Discount coupon and low price worked well togerhr

Bart

Site Experience Feedback

Nov 16, 2024

Nice job!

TJ

Site Experience Feedback

Nov 16, 2024

very user friendly, great price savings.

Alfredo Arroyo

Site Experience Feedback

Nov 16, 2024

Good

Ryan

Site Experience Feedback

Nov 15, 2024

Overall experience was good. The site asked me to enter my email for 10% off, but the code never came.

Hal

Site Experience Feedback

Nov 15, 2024

Not clear that I purchased parts for the model size I own. There are several sizes of models.i purchased the cheapest part because I own the smaller model.

Brian

Site Experience Feedback

Nov 15, 2024

Been a Tower customer for over 30 years!