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Tower Hobbies Reviews - 4,465 Review - 9.0/10

Nov 27, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%12%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 141 - 160 of 4,465

Back yard crawler

Post-Delivery Feedback

Nov 18, 2024

Great deal for the money and plenty of parts to upgrade.

Joe

Site Experience Feedback

Nov 18, 2024

Website is easy to navigate and find correct items to order

lrobertb

Site Experience Feedback

Nov 18, 2024

I had to try several credit cards before the transaction went through. It may have been that the address had to be submitted as is instead of taking the website's recommendation.

Rcflyer

Site Experience Feedback

Nov 18, 2024

It was good but hard to find the battery.

Lil fish

Site Experience Feedback

Nov 18, 2024

Website is easy to navigate

Mike

Site Experience Feedback

Nov 18, 2024

I like good deals.

Online Shopper

Site Experience Feedback

Nov 18, 2024

Works Great!

Clancy

Site Experience Feedback

Nov 18, 2024

Great

Mussery74

Site Experience Feedback

Nov 18, 2024

Great products with great prices and customer service.

snokid

Site Experience Feedback

Nov 18, 2024

great very easy to navigate

Fish

Site Experience Feedback

Nov 18, 2024

Nice easy experience

kyaz

Site Experience Feedback

Nov 18, 2024

I have been buying from tower hobbies for a fairly longtime.. They are efficient and have the widest variety of products.

2cool

Site Experience Feedback

Nov 18, 2024

Always seem to have what I need

Alex Aguilar

Site Experience Feedback

Nov 17, 2024

The overall experience was good and I'm happy about finding the item that I was looking for

Gberube

Site Experience Feedback

Nov 17, 2024

Good experience, price was competitively priced compared to other websites.

Spy Z.

Site Experience Feedback

Nov 17, 2024

Great prices at the moment. Wicked plus.

Online Shopper

Site Experience Feedback

Nov 17, 2024

Sometimes searched part numbers don't bring up the correct product.. check out procedure won't accept my shipping address.. even though it is correct and orders always show up to the provided address

Quick karl

Site Experience Feedback

Nov 17, 2024

Easy order

Swanny

Site Experience Feedback

Nov 17, 2024

I have ordered from here and they always get my order here early and I love that it helps me get my plane back into the air sooner

Johnny Utah

Site Experience Feedback

Nov 17, 2024

Good prices, easy web site. Good job!