Tower Hobbies Reviews - 4,426 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1561 - 1580 of 4,426
Tommyfank
Site Experience Feedback
Jul 13, 2024
No phone contact with customer service can be made. This is frustrating. I may order more from tower or horizon more if the customer service person to person existed.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Chuck
Site Experience Feedback
Jul 13, 2024
I do a lot of online buying and Tower Hobbies website is very similar to many others. The only problem is that I picked a product that will take longer than I want because it is backordered. This is something that Tower Hobbies has no control over because it is manufactured by Robart.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rome
Site Experience Feedback
Jul 13, 2024
Amazing web site great selection products and great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Jul 13, 2024
Up until the last week or so, I had been out of the R/C world for almost thirty years! When I was part of the hobby before, Tower Hobbies was my go-to company for purchases (as a kid in high school flipping through the Tower catalog was a ritual). I am so glad to see my old friend Tower Hobbies is still around as I look to return to the hobby in my late 40’s!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 13, 2024
somehow my ssn was listed in the address
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Clammy67
Site Experience Feedback
Jul 01, 2024
Just wanted a cool little plane as a gift, and I found it here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Clammy67
Post-Delivery Feedback
Jul 13, 2024
Well I still haven’t received my order, and it’s going on 2 weeks,so not really happy
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 2
- Full ratings for this review »
Lukas hill
Site Experience Feedback
Jul 13, 2024
It was amazing this is my second time and everything is so easy to understand and work with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Propmeup 1
Site Experience Feedback
Jul 13, 2024
Been coming to Tower since 1988
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brionel
Site Experience Feedback
Jul 13, 2024
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick
Site Experience Feedback
Jul 13, 2024
I have ordered from Tower Hobbies in the past and always liked the experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Blackrobe
Site Experience Feedback
Jul 02, 2024
Overall good. Lots of selection and information. Sometimes challenging to find a certain product or category. Promotional programs can be confusing.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Blackrobe
Post-Delivery Feedback
Jul 13, 2024
Ordering and delivery good; product not so much. Axial UTB18 arrived with wobbly wheels. Have not contacted support yet.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
Ryu
Site Experience Feedback
Jul 13, 2024
excellence!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jazzy Jeff
Site Experience Feedback
Jul 13, 2024
You have to do a search to get similar items on the same page. For example, Timbers and Aeroscouts.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RJ
Site Experience Feedback
Jul 02, 2024
Good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
RJ
Post-Delivery Feedback
Jul 12, 2024
Was satisfied with my order, however I had to repair one of the screws for mounting the wings. Screw hole was oversized. I tapped it to the next size. Other than that very satisfied.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
That guy
Site Experience Feedback
Jul 12, 2024
Over all easy I would recommend tower hobbies.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bob
Site Experience Feedback
Jul 12, 2024
I found exactly what I needed easily. Very good price and quick delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Randy
Site Experience Feedback
Jul 12, 2024
Every time I order I have to edit my shipping address. The webside does not like street spelled out. I select a version with ST and it accepts it but does not save it for the next order. So each time I order I have to edit the address which never has changed.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Jayp1876
Site Experience Feedback
Jul 12, 2024
Most was what I was looking for but a few things still confused me and required me to back out to get the info on products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Joco
Site Experience Feedback
Jul 12, 2024
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The other left moron
Site Experience Feedback
Jul 12, 2024
I haven’t had good luck with 3D Airplanes. I have good luck with Eflite products. Hopefully this will work out better this time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »