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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 30, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1561 - 1580 of 4,426

Tommyfank

Site Experience Feedback

Jul 13, 2024

No phone contact with customer service can be made. This is frustrating. I may order more from tower or horizon more if the customer service person to person existed.

Chuck

Site Experience Feedback

Jul 13, 2024

I do a lot of online buying and Tower Hobbies website is very similar to many others. The only problem is that I picked a product that will take longer than I want because it is backordered. This is something that Tower Hobbies has no control over because it is manufactured by Robart.

Rome

Site Experience Feedback

Jul 13, 2024

Amazing web site great selection products and great prices

Chris

Site Experience Feedback

Jul 13, 2024

Up until the last week or so, I had been out of the R/C world for almost thirty years! When I was part of the hobby before, Tower Hobbies was my go-to company for purchases (as a kid in high school flipping through the Tower catalog was a ritual). I am so glad to see my old friend Tower Hobbies is still around as I look to return to the hobby in my late 40’s!!

Online Shopper

Site Experience Feedback

Jul 13, 2024

somehow my ssn was listed in the address

Clammy67

Site Experience Feedback

Jul 01, 2024

Just wanted a cool little plane as a gift, and I found it here


Post-Delivery Feedback

Jul 13, 2024

Well I still haven’t received my order, and it’s going on 2 weeks,so not really happy

Lukas hill

Site Experience Feedback

Jul 13, 2024

It was amazing this is my second time and everything is so easy to understand and work with

Propmeup 1

Site Experience Feedback

Jul 13, 2024

Been coming to Tower since 1988

Brionel

Site Experience Feedback

Jul 13, 2024

Very easy to use

Rick

Site Experience Feedback

Jul 13, 2024

I have ordered from Tower Hobbies in the past and always liked the experience

Blackrobe

Site Experience Feedback

Jul 02, 2024

Overall good. Lots of selection and information. Sometimes challenging to find a certain product or category. Promotional programs can be confusing.


Post-Delivery Feedback

Jul 13, 2024

Ordering and delivery good; product not so much. Axial UTB18 arrived with wobbly wheels. Have not contacted support yet.

Ryu

Site Experience Feedback

Jul 13, 2024

excellence!!!

Jazzy Jeff

Site Experience Feedback

Jul 13, 2024

You have to do a search to get similar items on the same page. For example, Timbers and Aeroscouts.

RJ

Site Experience Feedback

Jul 02, 2024

Good experience


Post-Delivery Feedback

Jul 12, 2024

Was satisfied with my order, however I had to repair one of the screws for mounting the wings. Screw hole was oversized. I tapped it to the next size. Other than that very satisfied.

That guy

Site Experience Feedback

Jul 12, 2024

Over all easy I would recommend tower hobbies.

Bob

Site Experience Feedback

Jul 12, 2024

I found exactly what I needed easily. Very good price and quick delivery.

Randy

Site Experience Feedback

Jul 12, 2024

Every time I order I have to edit my shipping address. The webside does not like street spelled out. I select a version with ST and it accepts it but does not save it for the next order. So each time I order I have to edit the address which never has changed.

Jayp1876

Site Experience Feedback

Jul 12, 2024

Most was what I was looking for but a few things still confused me and required me to back out to get the info on products

Joco

Site Experience Feedback

Jul 12, 2024

It was fine

The other left moron

Site Experience Feedback

Jul 12, 2024

I haven’t had good luck with 3D Airplanes. I have good luck with Eflite products. Hopefully this will work out better this time.