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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 30, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1601 - 1620 of 4,426

Jerry

Site Experience Feedback

Jul 02, 2024

Last order was shipped very quickly and I hope this one will be the sam


Post-Delivery Feedback

Jul 10, 2024

Order was shipped quickly but no tracking info provided. One of two boxes was 75% crushed, luckily no product damage.

Happycamper

Site Experience Feedback

Jul 09, 2024

It worked out great. I loved the fact that it told me what was needed. like the controller and everything else to make it run. I also didn't have to look for couponds or pay for shipping. all nice things

RoCo

Site Experience Feedback

Jul 09, 2024

Easy to find what I needed.

Bob

Site Experience Feedback

Jul 09, 2024

Havnt ordered from Tower in some time since havnt been flying but neede a few things and was easy to order them.

Online Shopper

Site Experience Feedback

Jul 09, 2024

The website is just very slow at when loading product pages.

Butch24

Site Experience Feedback

Jul 09, 2024

Quickly found what I needed and it was in stock

Kewalaman

Site Experience Feedback

Jul 09, 2024

overall very easy to use. at times the search doesn't give me what i need.

Sean

Site Experience Feedback

Jul 09, 2024

Tower hobbies is always simple and easy to shop at, deliveries are fast and overall experiences have been great

A.Quinn

Site Experience Feedback

Jul 09, 2024

Tower had almost everything I was looking for. Website was easy to navigate. Checkout was simple. Looking forward to receiving my order and getting to building.

Flying Toad

Site Experience Feedback

Jul 09, 2024

I wish you could call someone! Sometimes you just need to talk about the situation….

BrianRC

Site Experience Feedback

Jul 09, 2024

Easy transaction as always. Great deal as well!

AFraz

Site Experience Feedback

Jul 08, 2024

For some reason i was having issues with submitting my order due to "high traffic" then i refreshed the page and it worked like a charm.

Sam

Site Experience Feedback

Jun 30, 2024

Today so far was good. Past experience biggest complaint is lack of shipping information items arriving and site no even saving they shipped yet ordered a radio that said in-stock ended up backorder and canceled without notifying me ended up getting the same radio from a different site


Post-Delivery Feedback

Jul 08, 2024

2nd time I ordered this plane, it is what I was expecting although poorly packaged by manufacturer. No tracking information whatsoever not even a shipped status online says awaiting shipment. Last order no tracking information it took over 2 weeks to get the battery and the radio I ordered was in stock at the time of order, backorder after I placed my order and canceled not available after I checked the status I was never notified. Customer service as far as any shipment or tracking is non existent

har har

Site Experience Feedback

Jun 28, 2024

having bought products from Tower over the last forty years i am pleased with the website


Post-Delivery Feedback

Jul 08, 2024

I ordered a replacement fuel tank and received the one I wanted. The manufacturer has been sold but Tower had the new old stock item. Thank you

Franmar91065

Site Experience Feedback

Jun 25, 2024

The site is not user friendly


Post-Delivery Feedback

Jul 08, 2024

I asked customer service for a copy of my invoice via email, it took 3 days to answers teling me thata the hay send it, but i never received anything. Why dont you guys put an option to print your invoce like ebay does.

Corkie

Site Experience Feedback

Jul 08, 2024

I had no trouble finding what I was looking for.

Mouse

Site Experience Feedback

Jul 08, 2024

Website made it easy to understand what I was buying.

Zars

Site Experience Feedback

Jul 08, 2024

I'm just glad you still had this particular product I could buy today. Since you had it in stock, ordering was simple and quick.

T

Site Experience Feedback

Jul 08, 2024

Good

Flyboy 56

Site Experience Feedback

Jun 25, 2024

Always great discounts at Tower !