Tower Hobbies Reviews - 4,426 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1601 - 1620 of 4,426
Jerry
Site Experience Feedback
Jul 02, 2024
Last order was shipped very quickly and I hope this one will be the sam
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jerry
Post-Delivery Feedback
Jul 10, 2024
Order was shipped quickly but no tracking info provided. One of two boxes was 75% crushed, luckily no product damage.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Happycamper
Site Experience Feedback
Jul 09, 2024
It worked out great. I loved the fact that it told me what was needed. like the controller and everything else to make it run. I also didn't have to look for couponds or pay for shipping. all nice things
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RoCo
Site Experience Feedback
Jul 09, 2024
Easy to find what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Jul 09, 2024
Havnt ordered from Tower in some time since havnt been flying but neede a few things and was easy to order them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 09, 2024
The website is just very slow at when loading product pages.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- Full ratings for this review »
Butch24
Site Experience Feedback
Jul 09, 2024
Quickly found what I needed and it was in stock
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kewalaman
Site Experience Feedback
Jul 09, 2024
overall very easy to use. at times the search doesn't give me what i need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sean
Site Experience Feedback
Jul 09, 2024
Tower hobbies is always simple and easy to shop at, deliveries are fast and overall experiences have been great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
A.Quinn
Site Experience Feedback
Jul 09, 2024
Tower had almost everything I was looking for. Website was easy to navigate. Checkout was simple. Looking forward to receiving my order and getting to building.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Flying Toad
Site Experience Feedback
Jul 09, 2024
I wish you could call someone! Sometimes you just need to talk about the situation….
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BrianRC
Site Experience Feedback
Jul 09, 2024
Easy transaction as always. Great deal as well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AFraz
Site Experience Feedback
Jul 08, 2024
For some reason i was having issues with submitting my order due to "high traffic" then i refreshed the page and it worked like a charm.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Jun 30, 2024
Today so far was good. Past experience biggest complaint is lack of shipping information items arriving and site no even saving they shipped yet ordered a radio that said in-stock ended up backorder and canceled without notifying me ended up getting the same radio from a different site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam
Post-Delivery Feedback
Jul 08, 2024
2nd time I ordered this plane, it is what I was expecting although poorly packaged by manufacturer. No tracking information whatsoever not even a shipped status online says awaiting shipment. Last order no tracking information it took over 2 weeks to get the battery and the radio I ordered was in stock at the time of order, backorder after I placed my order and canceled not available after I checked the status I was never notified. Customer service as far as any shipment or tracking is non existent
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
har har
Site Experience Feedback
Jun 28, 2024
having bought products from Tower over the last forty years i am pleased with the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
har har
Post-Delivery Feedback
Jul 08, 2024
I ordered a replacement fuel tank and received the one I wanted. The manufacturer has been sold but Tower had the new old stock item. Thank you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Franmar91065
Site Experience Feedback
Jun 25, 2024
The site is not user friendly
- Overall Rating: 6
- Would Shop Here Again: 3
- Likelihood To Recommend: 6
- Full ratings for this review »
Franmar91065
Post-Delivery Feedback
Jul 08, 2024
I asked customer service for a copy of my invoice via email, it took 3 days to answers teling me thata the hay send it, but i never received anything. Why dont you guys put an option to print your invoce like ebay does.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Corkie
Site Experience Feedback
Jul 08, 2024
I had no trouble finding what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mouse
Site Experience Feedback
Jul 08, 2024
Website made it easy to understand what I was buying.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Zars
Site Experience Feedback
Jul 08, 2024
I'm just glad you still had this particular product I could buy today. Since you had it in stock, ordering was simple and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
T
Site Experience Feedback
Jul 08, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Flyboy 56
Site Experience Feedback
Jun 25, 2024
Always great discounts at Tower !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »