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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 30, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1541 - 1560 of 4,426

Online Shopper

Site Experience Feedback

Jul 06, 2024

It was great, keep up the good work


Post-Delivery Feedback

Jul 15, 2024

The website is great and easy to use, the products are all high quality and they are trustworthy.

Online Shopper

Site Experience Feedback

Jul 15, 2024

website easy to use fast delivery

Jrepp

Site Experience Feedback

Jul 15, 2024

Super Saver Club - Issues! Bought it, 14 days later and 3 phone calls to resolve. 2 hour wait time on phone once. FINALLY a customer rep got it fixed. You were quick to charge me, and I had HOURS of wasted time to try and resolve. NOT the Tower I remember!

Online Shopper

Site Experience Feedback

Jul 15, 2024

Easy to use and great discretion and price. You had everything in needed.

PAT

Site Experience Feedback

Jun 30, 2024

Everything was just fine


Post-Delivery Feedback

Jul 15, 2024

Great product

huntergj

Site Experience Feedback

Jul 15, 2024

Everything worked well from product search to purchase.

Phil

Site Experience Feedback

Jul 15, 2024

Easy to navigate Very satisfied

Geneo

Site Experience Feedback

Jul 07, 2024

The checkout is a little confusing

Eric

Site Experience Feedback

Jul 14, 2024

Just rejoining the Tower Hobbies family again after being away from the RC plane hobby for 25+ years.

KeiraBoats

Site Experience Feedback

Jul 14, 2024

Easy and a good deal for a preorder.

Mike

Site Experience Feedback

Jul 14, 2024

Don't know yet....

Andyzola

Site Experience Feedback

Jul 14, 2024

1st time buying from Tower Hobbies in over 15 years. Website has an older feel to it. I would say maybe a more modern design and shopping experience would be nice but it’s not a deal breaker.

Jimbo

Site Experience Feedback

Jul 14, 2024

Just wish the items had all been in stock. Were supposed to be last month.

Chicky Deuce

Post-Delivery Feedback

Jul 14, 2024

I ordered two blue LED whip antennas. One bolted up to the frame just fine. The other one not so much. The fixed portion of the U-shaped securing bracket broke as I was trying to screw it in. Tried to fix on my own to no avail.

Jimbo

Site Experience Feedback

Jul 14, 2024

Check out was kind of difficult and not real clear

Patrick mac

Site Experience Feedback

Jul 14, 2024

Been shopping here since mid 90’s Prices and selection second to none

Golfandfly

Site Experience Feedback

Jul 09, 2024

Order went well, very easy

crispy

Site Experience Feedback

Jul 14, 2024

good

Bodhi

Site Experience Feedback

Jul 13, 2024

The site is easy to navigate and find what I was looking for.

Online Shopper

Site Experience Feedback

Jul 13, 2024

A