Tower Hobbies Reviews - 4,426 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1581 - 1600 of 4,426
Rtchunn
Site Experience Feedback
Jul 12, 2024
Never had a problem with Tower Hobbies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 12, 2024
Great,found what I was looking for to place at the station
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vadilan
Site Experience Feedback
Jul 02, 2024
Good number of models to choose from. I hope to be able to purchase other models soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vadilan
Post-Delivery Feedback
Jul 12, 2024
I am satisfied with the product received and within the stipulated time for delivery. It was easy to make the purchase
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Steveo
Site Experience Feedback
Jul 12, 2024
unhappy because the emailed coupon code did not work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Jul 12, 2024
Good sale info on something I’ve been looking to buy. Good deal.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Bibs
Site Experience Feedback
Jul 12, 2024
I'm glad that you share what products are in stock, so I know whether to expect a wait or not. I'm also pleased with the ease of checkout. All our guys love the super glue we get.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JP
Site Experience Feedback
Jul 11, 2024
Good experience over all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big D
Site Experience Feedback
Jul 11, 2024
it was fine, cheaper shipping than an alternative, had what i was looking for.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Xander
Site Experience Feedback
Jul 11, 2024
Product was not in stock but i would rather order through Tower than other stores. It says next shipment July 2024 (which its currently 7/11) so i am hoping that its sooner than later. Wished they would post a specific date the manufacture shows them in stock again (as do other online retailers).
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Badd Andy
Post-Delivery Feedback
Jul 11, 2024
The purchae was made at end of June saying the product was "in stock" later received a notice that it wasnt in stock and will be notified when in stock. Item was shipped and delivered without any contact. I had no clue it was delivered until many days later.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Jay
Site Experience Feedback
Jul 03, 2024
N/a
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
PMR18
Site Experience Feedback
Jul 11, 2024
Overall good interaction, parts are on back order
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- Full ratings for this review »
Chalz
Site Experience Feedback
Jul 11, 2024
Best price for the props I was needing to complete my plane.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
jebravom
Site Experience Feedback
Jul 10, 2024
Friendly web page, easy to choice and buy the products. Excellent discounts to long of the year
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Phillip McCrevasse
Site Experience Feedback
Jul 10, 2024
Overall the website was good. It wasn't as easy as I expected to search for a category of items with a word search, I was able to eventually find what I was looking for without too much issue.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Chacha Campos
Site Experience Feedback
Jul 10, 2024
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CHUCK
Site Experience Feedback
Jun 26, 2024
COULD NOT USE MY GIFT CARD COULD NOT GET IN TO MY WISH LIST EVERY TIME IT WENT BACK TO CONTINUE SHOPPING
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
CHUCK
Post-Delivery Feedback
Jul 10, 2024
could not find out where all of my order was not as good as it use to be
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 10, 2024
Your order process keeps telling me that there's something wrong with my address. This has been going on for months. Please fix it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Macky Anthony
Site Experience Feedback
Jul 10, 2024
Been a customer since I was 12, now almost 50. Love Tower Hobbies!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scott S.
Site Experience Feedback
Jul 10, 2024
I like lists of other items included and not included, needed to complete. I don't care for surprises.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »