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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 30, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1581 - 1600 of 4,426

Rtchunn

Site Experience Feedback

Jul 12, 2024

Never had a problem with Tower Hobbies.

Online Shopper

Site Experience Feedback

Jul 12, 2024

Great,found what I was looking for to place at the station

Vadilan

Site Experience Feedback

Jul 02, 2024

Good number of models to choose from. I hope to be able to purchase other models soon.


Post-Delivery Feedback

Jul 12, 2024

I am satisfied with the product received and within the stipulated time for delivery. It was easy to make the purchase

Steveo

Site Experience Feedback

Jul 12, 2024

unhappy because the emailed coupon code did not work.

Bob

Site Experience Feedback

Jul 12, 2024

Good sale info on something I’ve been looking to buy. Good deal.

Bibs

Site Experience Feedback

Jul 12, 2024

I'm glad that you share what products are in stock, so I know whether to expect a wait or not. I'm also pleased with the ease of checkout. All our guys love the super glue we get.

JP

Site Experience Feedback

Jul 11, 2024

Good experience over all.

Big D

Site Experience Feedback

Jul 11, 2024

it was fine, cheaper shipping than an alternative, had what i was looking for.

Xander

Site Experience Feedback

Jul 11, 2024

Product was not in stock but i would rather order through Tower than other stores. It says next shipment July 2024 (which its currently 7/11) so i am hoping that its sooner than later. Wished they would post a specific date the manufacture shows them in stock again (as do other online retailers).

Badd Andy

Post-Delivery Feedback

Jul 11, 2024

The purchae was made at end of June saying the product was "in stock" later received a notice that it wasnt in stock and will be notified when in stock. Item was shipped and delivered without any contact. I had no clue it was delivered until many days later.

Jay

Site Experience Feedback

Jul 03, 2024

N/a

PMR18

Site Experience Feedback

Jul 11, 2024

Overall good interaction, parts are on back order

Chalz

Site Experience Feedback

Jul 11, 2024

Best price for the props I was needing to complete my plane.

jebravom

Site Experience Feedback

Jul 10, 2024

Friendly web page, easy to choice and buy the products. Excellent discounts to long of the year

Phillip McCrevasse

Site Experience Feedback

Jul 10, 2024

Overall the website was good. It wasn't as easy as I expected to search for a category of items with a word search, I was able to eventually find what I was looking for without too much issue.

Chacha Campos

Site Experience Feedback

Jul 10, 2024

Nice

CHUCK

Site Experience Feedback

Jun 26, 2024

COULD NOT USE MY GIFT CARD COULD NOT GET IN TO MY WISH LIST EVERY TIME IT WENT BACK TO CONTINUE SHOPPING


Post-Delivery Feedback

Jul 10, 2024

could not find out where all of my order was not as good as it use to be

Online Shopper

Site Experience Feedback

Jul 10, 2024

Your order process keeps telling me that there's something wrong with my address. This has been going on for months. Please fix it.

Macky Anthony

Site Experience Feedback

Jul 10, 2024

Been a customer since I was 12, now almost 50. Love Tower Hobbies!

Scott S.

Site Experience Feedback

Jul 10, 2024

I like lists of other items included and not included, needed to complete. I don't care for surprises.