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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 30, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1521 - 1540 of 4,426

Eddie

Site Experience Feedback

Jul 17, 2024

Everything was amazing I love this store, the only problem there's is so many airplanes in back order for long time...!

Jojo

Site Experience Feedback

Jul 17, 2024

First time ordering from tower online. I traveled to the store once but it was hard in store to find what I was looking for. Online was a bit easier.

Lazy train guy

Site Experience Feedback

Jul 16, 2024

My shopping experience was fast and easy. But maybe a merchandise filter for train company names, like SP or UP or Santa Fe would make things just a little easier.

David

Site Experience Feedback

Jul 16, 2024

No issues except for back orders and ability to find out when a back order will be available

Online Shopper

Site Experience Feedback

Jul 16, 2024

Awesome place to buy

Online Shopper

Site Experience Feedback

Jul 16, 2024

Satisfied customer.

David

Site Experience Feedback

Jul 16, 2024

No issues, in and out

Timbermill

Site Experience Feedback

Jul 16, 2024

Good experience. Purchased many products from this site 20+ years ago when hobbying with my dad that I just recently pulled off the shelf, dusted off and still work great. Happy to see that the company is still thriving now that I have kids. Much more confident in the quality of products here than what is sold on mainstream market sites.

Cade

Site Experience Feedback

Jul 16, 2024

Great experience, thanks!

Punkrawk89

Site Experience Feedback

Jul 03, 2024

Didn't mean to buy a plane, but I did anyway

Online Shopper

Post-Delivery Feedback

Jul 16, 2024

Recieved product with broken controller. Emailed and no response

Jim L

Site Experience Feedback

Jul 16, 2024

Easy to navigate

Mark

Site Experience Feedback

Jul 06, 2024

I am a super saver loyalty customer and free shipping didn’t register when i had $75 in my shopping cart. Please update my status or your website. Thanks


Post-Delivery Feedback

Jul 16, 2024

I’m a loyalty super saver and it’s not giving me the option for free shipping at $75 dollars in my cart before coupon code. I sent in customer support email asking for help and never received a response. My cart still shows no free shipping at $75 when I’m ready to spend more money again. Can you please help me? I’m in your system… Mark Mabanag. Thank you for your help.

No thanks

Site Experience Feedback

Jul 01, 2024

They sent me a 10% off code first time buyer in my text messages but it would not add the code to the cart and I got no 10# off!


Post-Delivery Feedback

Jul 16, 2024

Told my Son where I bought Zip Kicker

Butthead

Site Experience Feedback

Jul 15, 2024

Easy to navigate great selection detailed descriptionsw

Jizzel

Site Experience Feedback

Jul 15, 2024

Smooth interaction

pissed

Site Experience Feedback

Jul 15, 2024

if you make an order you expet a delivery did not get it in stock means it can ship not so much. they canceled my order did not notify me caused lots of problems. will order from them as a last resort from now on.

Ko

Site Experience Feedback

Jul 15, 2024

Great

Customer

Site Experience Feedback

Jul 15, 2024

Was fine

Dutch

Site Experience Feedback

Jul 04, 2024

Very good!