Tower Hobbies Reviews - 4,426 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1521 - 1540 of 4,426
Eddie
Site Experience Feedback
Jul 17, 2024
Everything was amazing I love this store, the only problem there's is so many airplanes in back order for long time...!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jojo
Site Experience Feedback
Jul 17, 2024
First time ordering from tower online. I traveled to the store once but it was hard in store to find what I was looking for. Online was a bit easier.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Lazy train guy
Site Experience Feedback
Jul 16, 2024
My shopping experience was fast and easy. But maybe a merchandise filter for train company names, like SP or UP or Santa Fe would make things just a little easier.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
David
Site Experience Feedback
Jul 16, 2024
No issues except for back orders and ability to find out when a back order will be available
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 16, 2024
Awesome place to buy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 16, 2024
Satisfied customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
David
Site Experience Feedback
Jul 16, 2024
No issues, in and out
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Timbermill
Site Experience Feedback
Jul 16, 2024
Good experience. Purchased many products from this site 20+ years ago when hobbying with my dad that I just recently pulled off the shelf, dusted off and still work great. Happy to see that the company is still thriving now that I have kids. Much more confident in the quality of products here than what is sold on mainstream market sites.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Cade
Site Experience Feedback
Jul 16, 2024
Great experience, thanks!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Punkrawk89
Site Experience Feedback
Jul 03, 2024
Didn't mean to buy a plane, but I did anyway
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 16, 2024
Recieved product with broken controller. Emailed and no response
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jim L
Site Experience Feedback
Jul 16, 2024
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Site Experience Feedback
Jul 06, 2024
I am a super saver loyalty customer and free shipping didn’t register when i had $75 in my shopping cart. Please update my status or your website. Thanks
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Post-Delivery Feedback
Jul 16, 2024
I’m a loyalty super saver and it’s not giving me the option for free shipping at $75 dollars in my cart before coupon code. I sent in customer support email asking for help and never received a response. My cart still shows no free shipping at $75 when I’m ready to spend more money again. Can you please help me? I’m in your system… Mark Mabanag. Thank you for your help.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
No thanks
Site Experience Feedback
Jul 01, 2024
They sent me a 10% off code first time buyer in my text messages but it would not add the code to the cart and I got no 10# off!
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
No thanks
Post-Delivery Feedback
Jul 16, 2024
Told my Son where I bought Zip Kicker
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Butthead
Site Experience Feedback
Jul 15, 2024
Easy to navigate great selection detailed descriptionsw
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jizzel
Site Experience Feedback
Jul 15, 2024
Smooth interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
pissed
Site Experience Feedback
Jul 15, 2024
if you make an order you expet a delivery did not get it in stock means it can ship not so much. they canceled my order did not notify me caused lots of problems. will order from them as a last resort from now on.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
Ko
Site Experience Feedback
Jul 15, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Customer
Site Experience Feedback
Jul 15, 2024
Was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dutch
Site Experience Feedback
Jul 04, 2024
Very good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »