Tower Hobbies Reviews - 4,426 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1501 - 1520 of 4,426
Bigboyac
Site Experience Feedback
Jul 18, 2024
Had a good experience, the guy I talked to on phone was very helpful,,, keep up the good work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GreezyD32
Site Experience Feedback
Jun 26, 2024
Excellent shopping experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GreezyD32
Post-Delivery Feedback
Jul 18, 2024
Ordered a big red and it is great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 18, 2024
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Don
Site Experience Feedback
Jul 18, 2024
I Love Tower .Wished they carried Balsa Kits !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
wilbur
Site Experience Feedback
Jul 18, 2024
very easy site to navigate and use!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Eagleye21
Site Experience Feedback
Jul 10, 2024
Very easy site to navigate. Only trouble I had was being able to see the size of the Tamiya acrylic paints. XF-2 and XF-19 I could not see if the product was 10ml or 23ml
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Eagleye21
Post-Delivery Feedback
Jul 18, 2024
This was my first purchase from Tower Hobbies and I could not have been more impressed. All needed product was in stock, packaged impeccably, and shipped quickly. Shipping carrier was blazing fast and costs were fair. I will be purchasing here again. Thank you!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
KJW
Site Experience Feedback
Jul 18, 2024
NO comment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Worm
Post-Delivery Feedback
Jul 18, 2024
Great price and great rewards
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
skullkis
Site Experience Feedback
Jul 08, 2024
worked great
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
skullkis
Post-Delivery Feedback
Jul 18, 2024
everything worked great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
ThunderRail
Site Experience Feedback
Jul 10, 2024
All good, no issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wally
Site Experience Feedback
Jul 18, 2024
Checkout was confusing. CC already on file but was required to add anyway. Learned the 15% discount did not apply to this order - that is deceptive.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
Long time customer returning to the hobby.
Site Experience Feedback
Jul 05, 2024
More information is needed on the items your looking at and less about Tower Hobbies as a company. What it is designed for, what it fits, alternative parts. Similar parts in different sizes or colors, etc.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Long time customer returning to the hobby.
Post-Delivery Feedback
Jul 18, 2024
I ordered 2 items from Tower Hobbies. Was told in order confirmation I would be notified of shipment and tracking number. I never received either but about 5 days later I got 1 item delivered from horizon hobbies. A few days later still nothing so I tried to contact Tower via email and got an automated message saying someone would contact me in 48 hours. Nothing. A week later I received another package from horizon hobbies that was the rest of my order. No contact or information. Used to be a great place to buy from. Not now.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: N/A
- Customer Support: 2
- Full ratings for this review »
Duck
Site Experience Feedback
Jul 18, 2024
I know where to go for my hobby
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
geep
Site Experience Feedback
Jul 17, 2024
I owned such a boat 50 years ago. I know I will have fun. It was either the boat or a new porsche. ps. I am 80 years old.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
RCDale
Site Experience Feedback
Jul 04, 2024
Great selection of planes, price, free shipping, and customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dougmccaig
Post-Delivery Feedback
Jul 17, 2024
Great service on parts for discontinued airplanes!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rey
Site Experience Feedback
Jul 17, 2024
Everything went well, just needed a new propeller for my carbon z T-28.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marty
Site Experience Feedback
Jul 17, 2024
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KJ
Site Experience Feedback
Jul 17, 2024
Nothing unusual, survey annoying
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
P40wr
Site Experience Feedback
Jul 17, 2024
Been buying from tower for 30years. Always happy with them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »