Home > Toys & Video Games > Tower Hobbies

Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 30, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1501 - 1520 of 4,426

Bigboyac

Site Experience Feedback

Jul 18, 2024

Had a good experience, the guy I talked to on phone was very helpful,,, keep up the good work

GreezyD32

Site Experience Feedback

Jun 26, 2024

Excellent shopping experience


Post-Delivery Feedback

Jul 18, 2024

Ordered a big red and it is great

Online Shopper

Site Experience Feedback

Jul 18, 2024

great

Don

Site Experience Feedback

Jul 18, 2024

I Love Tower .Wished they carried Balsa Kits !

wilbur

Site Experience Feedback

Jul 18, 2024

very easy site to navigate and use!

Eagleye21

Site Experience Feedback

Jul 10, 2024

Very easy site to navigate. Only trouble I had was being able to see the size of the Tamiya acrylic paints. XF-2 and XF-19 I could not see if the product was 10ml or 23ml


Post-Delivery Feedback

Jul 18, 2024

This was my first purchase from Tower Hobbies and I could not have been more impressed. All needed product was in stock, packaged impeccably, and shipped quickly. Shipping carrier was blazing fast and costs were fair. I will be purchasing here again. Thank you!

KJW

Site Experience Feedback

Jul 18, 2024

NO comment.

Worm

Post-Delivery Feedback

Jul 18, 2024

Great price and great rewards

skullkis

Site Experience Feedback

Jul 08, 2024

worked great


Post-Delivery Feedback

Jul 18, 2024

everything worked great

ThunderRail

Site Experience Feedback

Jul 10, 2024

All good, no issues.

Wally

Site Experience Feedback

Jul 18, 2024

Checkout was confusing. CC already on file but was required to add anyway. Learned the 15% discount did not apply to this order - that is deceptive.

Long time customer returning to the hobby.

Site Experience Feedback

Jul 05, 2024

More information is needed on the items your looking at and less about Tower Hobbies as a company. What it is designed for, what it fits, alternative parts. Similar parts in different sizes or colors, etc.


Post-Delivery Feedback

Jul 18, 2024

I ordered 2 items from Tower Hobbies. Was told in order confirmation I would be notified of shipment and tracking number. I never received either but about 5 days later I got 1 item delivered from horizon hobbies. A few days later still nothing so I tried to contact Tower via email and got an automated message saying someone would contact me in 48 hours. Nothing. A week later I received another package from horizon hobbies that was the rest of my order. No contact or information. Used to be a great place to buy from. Not now.

Duck

Site Experience Feedback

Jul 18, 2024

I know where to go for my hobby

geep

Site Experience Feedback

Jul 17, 2024

I owned such a boat 50 years ago. I know I will have fun. It was either the boat or a new porsche. ps. I am 80 years old.

RCDale

Site Experience Feedback

Jul 04, 2024

Great selection of planes, price, free shipping, and customer service.

dougmccaig

Post-Delivery Feedback

Jul 17, 2024

Great service on parts for discontinued airplanes!!

Rey

Site Experience Feedback

Jul 17, 2024

Everything went well, just needed a new propeller for my carbon z T-28.

Marty

Site Experience Feedback

Jul 17, 2024

great

KJ

Site Experience Feedback

Jul 17, 2024

Nothing unusual, survey annoying

P40wr

Site Experience Feedback

Jul 17, 2024

Been buying from tower for 30years. Always happy with them.