Tower Hobbies Reviews - 4,426 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1481 - 1500 of 4,426
Mac
Site Experience Feedback
Jul 05, 2024
I used to order a lot of stuff through Tower Hobbies and really liked the old website with all the information it provided. The new site (which is no longer considered new) has much less information and I have to do Google searches to find product info.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scott
Site Experience Feedback
Jul 11, 2024
Great experience with Tower Hobbies. Great products at great prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TOCO
Site Experience Feedback
Jul 20, 2024
Nice web sight , easy to use,
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mistor Ace
Site Experience Feedback
Jul 19, 2024
Love it, will be ordering more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RoCo
Site Experience Feedback
Jul 19, 2024
Site is easy to navigate and find what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Don
Site Experience Feedback
Jul 19, 2024
The website has a very user friendlu interface.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Thunder32
Site Experience Feedback
Jul 19, 2024
I feel Tower Hobbies has gone downhill over the years. I remember a time their catalog was filled with wonderful kits, needed items, and just about everything a hobbyist would need! Now Tower hobbies sadly is like a second thought for items. Not my first go to choice for hobby things!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
boo
Site Experience Feedback
Jul 19, 2024
i like you better in the 80S
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Russ
Site Experience Feedback
Jul 19, 2024
Russ by
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chuckles
Site Experience Feedback
Jul 19, 2024
Your check out is a little confusing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BigDaddyModeler
Site Experience Feedback
Jul 19, 2024
Good stuff!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
NXB-GIANFRANCO
Site Experience Feedback
Jul 09, 2024
All very good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bri
Site Experience Feedback
Jul 11, 2024
very smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bri
Post-Delivery Feedback
Jul 19, 2024
I had a question about apparent double billing on my Discover credit card. I called Tower Hobbies and waited first-in-line for almost 40 minutes to speak with someone. The explanation that one of three items would be coming from California satisfied me.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Lotus9292
Site Experience Feedback
Jul 11, 2024
Found exactly what I was shopping for and best online prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Boatman
Site Experience Feedback
Jul 19, 2024
Easy to use Found exactly what I need good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dad
Site Experience Feedback
Jul 13, 2024
Great price on not only the product but also in the shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nate
Site Experience Feedback
Jul 18, 2024
Easy to order but it keeps telling my address entered is not correct and to choose the preferred one and the preferred one is the same except maybe the street name is all caps and not caps and lower case.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 18, 2024
Sean’s great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Dan
Site Experience Feedback
Jul 18, 2024
Excellent experience so easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jgd
Site Experience Feedback
Jul 18, 2024
My overall experience was great. My item was on back order but for replacement parts that is to be expected at times. I was disappointed I could not use PayPal for backorder items. Not a deal breaker though.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »