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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 30, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1481 - 1500 of 4,426

Mac

Site Experience Feedback

Jul 05, 2024

I used to order a lot of stuff through Tower Hobbies and really liked the old website with all the information it provided. The new site (which is no longer considered new) has much less information and I have to do Google searches to find product info.

Scott

Site Experience Feedback

Jul 11, 2024

Great experience with Tower Hobbies. Great products at great prices!

TOCO

Site Experience Feedback

Jul 20, 2024

Nice web sight , easy to use,

Mistor Ace

Site Experience Feedback

Jul 19, 2024

Love it, will be ordering more

RoCo

Site Experience Feedback

Jul 19, 2024

Site is easy to navigate and find what I need

Don

Site Experience Feedback

Jul 19, 2024

The website has a very user friendlu interface.

Thunder32

Site Experience Feedback

Jul 19, 2024

I feel Tower Hobbies has gone downhill over the years. I remember a time their catalog was filled with wonderful kits, needed items, and just about everything a hobbyist would need! Now Tower hobbies sadly is like a second thought for items. Not my first go to choice for hobby things!

boo

Site Experience Feedback

Jul 19, 2024

i like you better in the 80S

Russ

Site Experience Feedback

Jul 19, 2024

Russ by

Chuckles

Site Experience Feedback

Jul 19, 2024

Your check out is a little confusing

BigDaddyModeler

Site Experience Feedback

Jul 19, 2024

Good stuff!

NXB-GIANFRANCO

Site Experience Feedback

Jul 09, 2024

All very good!

Bri

Site Experience Feedback

Jul 11, 2024

very smooth


Post-Delivery Feedback

Jul 19, 2024

I had a question about apparent double billing on my Discover credit card. I called Tower Hobbies and waited first-in-line for almost 40 minutes to speak with someone. The explanation that one of three items would be coming from California satisfied me.

Lotus9292

Site Experience Feedback

Jul 11, 2024

Found exactly what I was shopping for and best online prices

Boatman

Site Experience Feedback

Jul 19, 2024

Easy to use Found exactly what I need good price

Dad

Site Experience Feedback

Jul 13, 2024

Great price on not only the product but also in the shipping

Nate

Site Experience Feedback

Jul 18, 2024

Easy to order but it keeps telling my address entered is not correct and to choose the preferred one and the preferred one is the same except maybe the street name is all caps and not caps and lower case.

Online Shopper

Site Experience Feedback

Jul 18, 2024

Sean’s great

Dan

Site Experience Feedback

Jul 18, 2024

Excellent experience so easy

Jgd

Site Experience Feedback

Jul 18, 2024

My overall experience was great. My item was on back order but for replacement parts that is to be expected at times. I was disappointed I could not use PayPal for backorder items. Not a deal breaker though.