Tower Hobbies Reviews - 4,426 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1461 - 1480 of 4,426
Izee
Site Experience Feedback
Jul 21, 2024
Just getting into the hobby again. Just getting to know who is out there. Ive came across your business (tower hobbies) as I have searched for items. Seems like you’re pretty well stocked and I will be purchasing from you again in the future. Cars/planes/boats. I like it all. So I look forward to purchasing from you again. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gary
Site Experience Feedback
Jul 21, 2024
It was o.k. I was more loyal to Tower before they were cloned by Horizon hobby. I was a super saver member for years. Now the super saver club is a joke the coupons don't work on most items. The selections of larger models has gone way down. Especially 50cc or larger items. I think they need to offer more affordable large scale options as well. I know they are pushing electircs but for us enthusaiest the hobby has went to gas. Why sell a large engine but not have an airplane to put it on besides a really expensive cub. That is why we all shop elsewhere. You should really listen to the people that you have driven away over the past several years. We are the ones that supported Horizon and Tower. Now we feel like we have been discarded so you can sell some foam electric to the one and done audience. These are the ones that have no loyalty and give up because they have no direction. You think by trying to corner the market it makes the hobby better. All it does is ruin it for young and old. Stop relying on a survey that asks about the website feel and how the checkout experience was. Try actually getting to know the consumer and see what they want. Especially in RC airplanes'. For Example the Valiant 30 to 50cc. Do you know how many people talk about why it was discontinued? It is a talk all over. I see so many people looking for one.Why do you do that. Get something good and sell it. Not just offering another foam timber. Yes they are great but comeon now. Get back into the larger gas planes. I had a timber 110. I ordered parts for it the saleman said the cowl was on backorder so i odered the fuselage. then the part never came in and it was discontinued. What a scam had a few hndred dolar investment and stuck with a unfinished plane. This is an example of how you are driving people away. Plus why would you get rid of a great airplane. Do you all not go to airshows. What are people flying? Gas Gas Gas. Yes there is electric but any competition is gas. Electric is great but come on now. How about IMAC. Need i say more on this. In short i get airplanes are a small part of your business. But stop with the over priced pieces of foam. I own several foamies and i do o them but sometimes we need real meat and potatoes not the vegan foam option.Start actually listening to what the people who been in this hobby through all the regulations and changes and start supporting us not just expecting our business because you think you have us locked in. Sometimes the best products are not the most well known brands and the most expensive. They are the ones that actually cater to the needs of the consumer and make them happy. I can by a chinese aircraft for half the cost and get the enjoyment form it. Maybe a long wait to get and have to check glue joints but better its better to get what you want than be forced to buy something because its convenient. I know this is a lot of venting but if i don't say it no one does because obviously these surveys get filled out by one in a hundred if you are lucky and all they are hoping for is to win a gift card. They do not give you the info you need but tell you what you want to hear because the bribe is involved. Now that being said i will continue to buy form you of the product i want or if i see something i like. Just know that you could do so much better. Start caring and not blinding us with shiny things in a fancy package.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 21, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Larry
Site Experience Feedback
Jul 21, 2024
Website a little to small to see on phone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 21, 2024
Great customer service from my passed purchase experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bill
Site Experience Feedback
Jul 21, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stretch
Site Experience Feedback
Jul 21, 2024
So far, all very easy. I'm just signing up and getting started.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Oldpilot
Site Experience Feedback
Jul 13, 2024
Quite easy and complete
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ivan
Site Experience Feedback
Jul 21, 2024
Greatest
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Frankie
Site Experience Feedback
Jul 13, 2024
Very good. Very easy to find what I wanted. Good Price. Very pleased with system.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CLIFF
Site Experience Feedback
Jul 21, 2024
TOWERS HAS ALWAYS TREATED ME WELL
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Jul 21, 2024
ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John S.
Site Experience Feedback
Jul 20, 2024
Had everything I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RLL
Site Experience Feedback
Jul 20, 2024
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- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 20, 2024
It was a good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
greenie
Site Experience Feedback
Jul 20, 2024
I have purchased many item from Tower Hobbies in the past but have moved back to Indiana and out of such with flying. The new house I purchased was built new on a Old Air Field. So I have the perfect place to fly with many of room behind my yard.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pulaski Sailor
Site Experience Feedback
Jul 20, 2024
You have a great parts selection AND a much more reasonable shipping cost than other providers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 20, 2024
good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Jamie
Site Experience Feedback
Jul 20, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kondar
Site Experience Feedback
Jul 11, 2024
Needed item shipped to a Fed Ex pickup location instead of my home address because of confusing address at my home. Have used a dollar General store as my shipping location before and has worked well. Hopefully this will work too, I am pretty confident this will work as well. The only draw back is it was not free shipping because I had to use this method.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kondar
Post-Delivery Feedback
Jul 20, 2024
Found item at your site through Amazon and am very glad I used Fed Ex to ship my item. Amazon seems to not easily find my home. I will be back soon.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »