Home > Toys & Video Games > Tower Hobbies

Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 30, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1461 - 1480 of 4,426

Izee

Site Experience Feedback

Jul 21, 2024

Just getting into the hobby again. Just getting to know who is out there. Ive came across your business (tower hobbies) as I have searched for items. Seems like you’re pretty well stocked and I will be purchasing from you again in the future. Cars/planes/boats. I like it all. So I look forward to purchasing from you again. Thank you.

Gary

Site Experience Feedback

Jul 21, 2024

It was o.k. I was more loyal to Tower before they were cloned by Horizon hobby. I was a super saver member for years. Now the super saver club is a joke the coupons don't work on most items. The selections of larger models has gone way down. Especially 50cc or larger items. I think they need to offer more affordable large scale options as well. I know they are pushing electircs but for us enthusaiest the hobby has went to gas. Why sell a large engine but not have an airplane to put it on besides a really expensive cub. That is why we all shop elsewhere. You should really listen to the people that you have driven away over the past several years. We are the ones that supported Horizon and Tower. Now we feel like we have been discarded so you can sell some foam electric to the one and done audience. These are the ones that have no loyalty and give up because they have no direction. You think by trying to corner the market it makes the hobby better. All it does is ruin it for young and old. Stop relying on a survey that asks about the website feel and how the checkout experience was. Try actually getting to know the consumer and see what they want. Especially in RC airplanes'. For Example the Valiant 30 to 50cc. Do you know how many people talk about why it was discontinued? It is a talk all over. I see so many people looking for one.Why do you do that. Get something good and sell it. Not just offering another foam timber. Yes they are great but comeon now. Get back into the larger gas planes. I had a timber 110. I ordered parts for it the saleman said the cowl was on backorder so i odered the fuselage. then the part never came in and it was discontinued. What a scam had a few hndred dolar investment and stuck with a unfinished plane. This is an example of how you are driving people away. Plus why would you get rid of a great airplane. Do you all not go to airshows. What are people flying? Gas Gas Gas. Yes there is electric but any competition is gas. Electric is great but come on now. How about IMAC. Need i say more on this. In short i get airplanes are a small part of your business. But stop with the over priced pieces of foam. I own several foamies and i do o them but sometimes we need real meat and potatoes not the vegan foam option.Start actually listening to what the people who been in this hobby through all the regulations and changes and start supporting us not just expecting our business because you think you have us locked in. Sometimes the best products are not the most well known brands and the most expensive. They are the ones that actually cater to the needs of the consumer and make them happy. I can by a chinese aircraft for half the cost and get the enjoyment form it. Maybe a long wait to get and have to check glue joints but better its better to get what you want than be forced to buy something because its convenient. I know this is a lot of venting but if i don't say it no one does because obviously these surveys get filled out by one in a hundred if you are lucky and all they are hoping for is to win a gift card. They do not give you the info you need but tell you what you want to hear because the bribe is involved. Now that being said i will continue to buy form you of the product i want or if i see something i like. Just know that you could do so much better. Start caring and not blinding us with shiny things in a fancy package.

Online Shopper

Site Experience Feedback

Jul 21, 2024

good

Larry

Site Experience Feedback

Jul 21, 2024

Website a little to small to see on phone

Online Shopper

Site Experience Feedback

Jul 21, 2024

Great customer service from my passed purchase experience.

bill

Site Experience Feedback

Jul 21, 2024

good

Stretch

Site Experience Feedback

Jul 21, 2024

So far, all very easy. I'm just signing up and getting started.

Oldpilot

Site Experience Feedback

Jul 13, 2024

Quite easy and complete

Ivan

Site Experience Feedback

Jul 21, 2024

Greatest

Frankie

Site Experience Feedback

Jul 13, 2024

Very good. Very easy to find what I wanted. Good Price. Very pleased with system.

CLIFF

Site Experience Feedback

Jul 21, 2024

TOWERS HAS ALWAYS TREATED ME WELL

Bob

Site Experience Feedback

Jul 21, 2024

ok

John S.

Site Experience Feedback

Jul 20, 2024

Had everything I needed.

RLL

Site Experience Feedback

Jul 20, 2024

S';gfdh] '[sfgk 's;fdg 's;fh [sakf s[fk,b

Online Shopper

Site Experience Feedback

Jul 20, 2024

It was a good experience

greenie

Site Experience Feedback

Jul 20, 2024

I have purchased many item from Tower Hobbies in the past but have moved back to Indiana and out of such with flying. The new house I purchased was built new on a Old Air Field. So I have the perfect place to fly with many of room behind my yard.

Pulaski Sailor

Site Experience Feedback

Jul 20, 2024

You have a great parts selection AND a much more reasonable shipping cost than other providers.

Online Shopper

Site Experience Feedback

Jul 20, 2024

good

Jamie

Site Experience Feedback

Jul 20, 2024

Good

Kondar

Site Experience Feedback

Jul 11, 2024

Needed item shipped to a Fed Ex pickup location instead of my home address because of confusing address at my home. Have used a dollar General store as my shipping location before and has worked well. Hopefully this will work too, I am pretty confident this will work as well. The only draw back is it was not free shipping because I had to use this method.


Post-Delivery Feedback

Jul 20, 2024

Found item at your site through Amazon and am very glad I used Fed Ex to ship my item. Amazon seems to not easily find my home. I will be back soon.