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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1441 - 1460 of 4,426

DLE Parts

Site Experience Feedback

Jul 23, 2024

Excellent. Products in stock and easy to find.

Online Shopper

Post-Delivery Feedback

Jul 23, 2024

I have been ordering from Tower Hobbies for many years, and am very satisfied with my orders and products. This time i ordered 2 gens ace 3000 ma 7.2 volt batteries, and feel they are not holding a charge very long , my charger is good, my other batteries are fine. I always recommend Tower Hobbies.

Jerry

Site Experience Feedback

Jul 23, 2024

Every thing I have purchased from Tower has been to my expectations. Thank you Tower

PSolner

Site Experience Feedback

Jul 07, 2024

I’ve ordered a few times From tower hobbies had nothing but great experiences will definitely be shopping again

Snuffy

Site Experience Feedback

Jul 13, 2024

N/A


Post-Delivery Feedback

Jul 23, 2024

N/A

JerryR

Site Experience Feedback

Jul 03, 2024

I Have Nothing Bad To Say About "Tower Hobbies" Quality & Prices Are Just Right. Very Happy.. Have A Great Day


Post-Delivery Feedback

Jul 23, 2024

Very Happy With The Product & Price, Going To Buy Again.

Online Shopper

Site Experience Feedback

Jul 23, 2024

Always a pleasant experience here at Tower's site.

jp

Site Experience Feedback

Jul 23, 2024

recommended by a friend to try out for a second plane. will see how it goes

Slacer1

Site Experience Feedback

Jul 23, 2024

I appreciate the special redulced prices during their sales.

Scott H

Site Experience Feedback

Jul 22, 2024

Easy to navigate products. For optional parts takes guess work out of it with rc info

Seifness

Site Experience Feedback

Jul 22, 2024

great site fun to browse and buy from

del

Site Experience Feedback

Jul 05, 2024

I have been buying products from tower for years and they have always been very nice to work with


Post-Delivery Feedback

Jul 22, 2024

easy to work with . Good company and nice products

JBL

Site Experience Feedback

Jul 22, 2024

Wish tower hobbies had more pictures of the products and recommended parts.

Online Shopper

Site Experience Feedback

Jul 22, 2024

Worked goid

Slacer1

Site Experience Feedback

Jul 22, 2024

Transaction was quick and simple.

gort5734

Site Experience Feedback

Jul 11, 2024

I'm glad Tower Hobbies is still around. One of my favorite on-line RC sources.


Post-Delivery Feedback

Jul 22, 2024

If you need a simple .35-.45 size plane for club fun flying, you can't go wrong with the Tower Hobbies Uproar ARF.

Online Shopper

Site Experience Feedback

Jul 22, 2024

It is quite ridiculous that an order that was cancelled same day within the hour of purchase, still 3 days after, it is still "Order waiting to ship" and no refund has been given. Tower Hobbies should learn a bit more from Amain Hobbies.

Merlo

Post-Delivery Feedback

Jul 22, 2024

Extremely satisfied. Product is great, shipped on time and customer season exceptional.

Reader

Site Experience Feedback

Jul 22, 2024

I have ordered from Omnimodels on eBay many times, but have found eBay to be often inconsistent about providing the PayPal Pay in 4 option. I am glad it is available on the TowerModels site.

Katman

Site Experience Feedback

Jul 22, 2024

I could not find wheels for airplanes. The menu and search bar came up blank. I think their menu could be better for searching and filtering