Tower Hobbies Reviews - 4,426 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1441 - 1460 of 4,426
DLE Parts
Site Experience Feedback
Jul 23, 2024
Excellent. Products in stock and easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 23, 2024
I have been ordering from Tower Hobbies for many years, and am very satisfied with my orders and products. This time i ordered 2 gens ace 3000 ma 7.2 volt batteries, and feel they are not holding a charge very long , my charger is good, my other batteries are fine. I always recommend Tower Hobbies.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jerry
Site Experience Feedback
Jul 23, 2024
Every thing I have purchased from Tower has been to my expectations. Thank you Tower
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PSolner
Site Experience Feedback
Jul 07, 2024
I’ve ordered a few times From tower hobbies had nothing but great experiences will definitely be shopping again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Snuffy
Site Experience Feedback
Jul 13, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Snuffy
Post-Delivery Feedback
Jul 23, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JerryR
Site Experience Feedback
Jul 03, 2024
I Have Nothing Bad To Say About "Tower Hobbies" Quality & Prices Are Just Right. Very Happy.. Have A Great Day
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JerryR
Post-Delivery Feedback
Jul 23, 2024
Very Happy With The Product & Price, Going To Buy Again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 23, 2024
Always a pleasant experience here at Tower's site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jp
Site Experience Feedback
Jul 23, 2024
recommended by a friend to try out for a second plane. will see how it goes
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Slacer1
Site Experience Feedback
Jul 23, 2024
I appreciate the special redulced prices during their sales.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scott H
Site Experience Feedback
Jul 22, 2024
Easy to navigate products. For optional parts takes guess work out of it with rc info
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Seifness
Site Experience Feedback
Jul 22, 2024
great site fun to browse and buy from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
del
Site Experience Feedback
Jul 05, 2024
I have been buying products from tower for years and they have always been very nice to work with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
del
Post-Delivery Feedback
Jul 22, 2024
easy to work with . Good company and nice products
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
JBL
Site Experience Feedback
Jul 22, 2024
Wish tower hobbies had more pictures of the products and recommended parts.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 22, 2024
Worked goid
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Slacer1
Site Experience Feedback
Jul 22, 2024
Transaction was quick and simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
gort5734
Site Experience Feedback
Jul 11, 2024
I'm glad Tower Hobbies is still around. One of my favorite on-line RC sources.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
gort5734
Post-Delivery Feedback
Jul 22, 2024
If you need a simple .35-.45 size plane for club fun flying, you can't go wrong with the Tower Hobbies Uproar ARF.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 22, 2024
It is quite ridiculous that an order that was cancelled same day within the hour of purchase, still 3 days after, it is still "Order waiting to ship" and no refund has been given. Tower Hobbies should learn a bit more from Amain Hobbies.
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- Full ratings for this review »
Merlo
Post-Delivery Feedback
Jul 22, 2024
Extremely satisfied. Product is great, shipped on time and customer season exceptional.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Reader
Site Experience Feedback
Jul 22, 2024
I have ordered from Omnimodels on eBay many times, but have found eBay to be often inconsistent about providing the PayPal Pay in 4 option. I am glad it is available on the TowerModels site.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
- Full ratings for this review »
Katman
Site Experience Feedback
Jul 22, 2024
I could not find wheels for airplanes. The menu and search bar came up blank. I think their menu could be better for searching and filtering
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »