Tower Hobbies Reviews - 4,426 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1421 - 1440 of 4,426
sony
Site Experience Feedback
Jul 10, 2024
none
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
sony
Post-Delivery Feedback
Jul 26, 2024
io tryed to put a picture of the item on but it would not take it so i am just taken it as a loss
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 4
- Customer Support: 2
- Full ratings for this review »
Neo1
Site Experience Feedback
Jul 26, 2024
The website seems to get stuck sometimes when clicking on a product to view the details and description of the item. The site is not as responsive as other online stores.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
rcnut
Site Experience Feedback
Jul 25, 2024
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 25, 2024
Getting in to drag racing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
duster
Site Experience Feedback
Jul 25, 2024
it was ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
flappy
Site Experience Feedback
Jul 25, 2024
easy ,fast , done
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
wolfstep
Site Experience Feedback
Jul 25, 2024
Site has a tendency to skew users to vague what else needed to complete project and when it does, usually the more expensive stuff. Since I do my research prior, I know what I want. Overall a good site, but your missing out on new RC'ers
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
JIMF14D
Site Experience Feedback
Jul 25, 2024
ALWAYS GOOD STUFF, REASONABLE PRICES, REASONABLE DELIVERY TIMES, BIG SELECTION
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KiefRichards
Site Experience Feedback
Jul 25, 2024
Shipping is sometimes incredibly slow. Other times its ok. Ive had to cancel several orders that showed “in stock” after they failed to ship in 2 weeks
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
B Bubba
Site Experience Feedback
Jul 17, 2024
Talk with a rep and was very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
B Bubba
Post-Delivery Feedback
Jul 25, 2024
All went well and talking with Tower Hobbies,
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Cesar
Site Experience Feedback
Jul 25, 2024
This hobbyshop's website is very easy to interact with. I am very happy with the purchase.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 24, 2024
Pretty intuitive. The reviews seemed honest.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dead76
Site Experience Feedback
Jul 24, 2024
I went to battery's plus in Casper, Wyoming. Looking for a charger, the merchant told me of this site. I am glad I found you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
n/a
Site Experience Feedback
Jul 24, 2024
n/a
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
- Full ratings for this review »
TW
Site Experience Feedback
Jul 24, 2024
Ok
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
greenie
Site Experience Feedback
Jul 16, 2024
I have been with Tower Hobbies for many years and have purchased many items and found that your Company is by far the best. We moved from Florida back to Indiana to get better health care for my wife. Have not been flying for awhile, but now I'm back in again with a big lot and can fly on my lot.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
greenie
Post-Delivery Feedback
Jul 24, 2024
If you want a good price, buy your products from Tower Hobbies and they ship on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mel
Site Experience Feedback
Jul 16, 2024
I am an old time customer of tower. I've been disappointed since great planes sold out. The web site isn't as friendly and product selection and back orders are dismal
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
gman
Site Experience Feedback
Jul 24, 2024
I enjoyed the experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
drew
Site Experience Feedback
Jul 23, 2024
Quick easy purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick
Site Experience Feedback
Jul 23, 2024
The only issue I had was it would not let me login after creating an account. Had to checkout as a guest.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »