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Tower Hobbies Reviews - 4,426 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1421 - 1440 of 4,426

sony

Site Experience Feedback

Jul 10, 2024

none


Post-Delivery Feedback

Jul 26, 2024

io tryed to put a picture of the item on but it would not take it so i am just taken it as a loss

Neo1

Site Experience Feedback

Jul 26, 2024

The website seems to get stuck sometimes when clicking on a product to view the details and description of the item. The site is not as responsive as other online stores.

rcnut

Site Experience Feedback

Jul 25, 2024

easy to use

Online Shopper

Site Experience Feedback

Jul 25, 2024

Getting in to drag racing.

duster

Site Experience Feedback

Jul 25, 2024

it was ok

flappy

Site Experience Feedback

Jul 25, 2024

easy ,fast , done

wolfstep

Site Experience Feedback

Jul 25, 2024

Site has a tendency to skew users to vague what else needed to complete project and when it does, usually the more expensive stuff. Since I do my research prior, I know what I want. Overall a good site, but your missing out on new RC'ers

JIMF14D

Site Experience Feedback

Jul 25, 2024

ALWAYS GOOD STUFF, REASONABLE PRICES, REASONABLE DELIVERY TIMES, BIG SELECTION

KiefRichards

Site Experience Feedback

Jul 25, 2024

Shipping is sometimes incredibly slow. Other times its ok. Ive had to cancel several orders that showed “in stock” after they failed to ship in 2 weeks

B Bubba

Site Experience Feedback

Jul 17, 2024

Talk with a rep and was very helpful


Post-Delivery Feedback

Jul 25, 2024

All went well and talking with Tower Hobbies,

Cesar

Site Experience Feedback

Jul 25, 2024

This hobbyshop's website is very easy to interact with. I am very happy with the purchase.

Online Shopper

Site Experience Feedback

Jul 24, 2024

Pretty intuitive. The reviews seemed honest.

Dead76

Site Experience Feedback

Jul 24, 2024

I went to battery's plus in Casper, Wyoming. Looking for a charger, the merchant told me of this site. I am glad I found you.

n/a

Site Experience Feedback

Jul 24, 2024

n/a

TW

Site Experience Feedback

Jul 24, 2024

Ok

greenie

Site Experience Feedback

Jul 16, 2024

I have been with Tower Hobbies for many years and have purchased many items and found that your Company is by far the best. We moved from Florida back to Indiana to get better health care for my wife. Have not been flying for awhile, but now I'm back in again with a big lot and can fly on my lot.


Post-Delivery Feedback

Jul 24, 2024

If you want a good price, buy your products from Tower Hobbies and they ship on time.

Mel

Site Experience Feedback

Jul 16, 2024

I am an old time customer of tower. I've been disappointed since great planes sold out. The web site isn't as friendly and product selection and back orders are dismal

gman

Site Experience Feedback

Jul 24, 2024

I enjoyed the experience.

drew

Site Experience Feedback

Jul 23, 2024

Quick easy purchase.

Rick

Site Experience Feedback

Jul 23, 2024

The only issue I had was it would not let me login after creating an account. Had to checkout as a guest.