Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1121 - 1140 of 4,437
Crazy Buzzard
Site Experience Feedback
Aug 24, 2024
Easy I have order here before
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 16, 2024
I wish the boxes would come with Styrofoam in between the factory box and the shipping box I'm always getting wrinkled and holes in my packaging and it sucks trying to do any kind of returning
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 24, 2024
My last return I only got half my money back that wasn't fair and it took 3 months to do it didn't get nothing back for my time for my waste nothing every time I would contact him because I wasn't being contacted at all I would always seem to be bugging them which is bullshit.... Packaging I just received a draco fuselage and it was tumbling around in the box like a floppy Fish only one piece of phone was still around the plane and one piece out of three there's rash all over Draco brand new 183 dollars do I fuck with you guys and try to get it refunded and send it back with wasting my time again or do I just go on and eat it in the ass like every other fucking plane that comes damage
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: 6
- Full ratings for this review »
Big Steve
Site Experience Feedback
Aug 16, 2024
Website was very easy to navigate. I was having fun looking at all my different options. Prices are fair on most stuff. Very happy with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tony
Site Experience Feedback
Aug 24, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Just Send It
Site Experience Feedback
Aug 24, 2024
Overall good shopping experience. Good user friendly site.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Twin Cessna
Site Experience Feedback
Aug 18, 2024
I have purchasing my RC airplanes, Cars, Radios, and accessories from Tower Hobbies since the early 1970's.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Twin Cessna
Post-Delivery Feedback
Aug 24, 2024
I have been purchasing my RC planes, radios and accessories form tower since the 70's.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Icarus Delta
Site Experience Feedback
Aug 23, 2024
Navigating website was not as easy as it could have been. Also slow loading time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
engines
Site Experience Feedback
Aug 23, 2024
Great as always. Just fine today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 23, 2024
Backordered, really......and no ship date, screw this up and you will never get another dime,it will be to me by the end of September.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- Full ratings for this review »
Richard
Site Experience Feedback
Aug 23, 2024
I don't think the search option is that good. Does not come up with good suggestions to help you with what you want. I can't seem to get any coupons that will help reduce the items cost like the $20 off if spending over $100.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Aug 23, 2024
Very easy and straightforward transaction. Prices were better than I recall from years back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
nickname2
Site Experience Feedback
Aug 23, 2024
basic easy experience for online purchase.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
slim
Site Experience Feedback
Aug 15, 2024
Have always loved tower hobbies. Getting back into my hobbies and came back to Tower where I've always gotten my products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shorty
Site Experience Feedback
Aug 23, 2024
Good overall experience. But it was a challenge finding thing through the search engine
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 23, 2024
Easy to use website. Orders delivered sooner than expected
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tom
Site Experience Feedback
Aug 15, 2024
Your website can be hard to find products in. Your website needs more consistency. Some products have detailed descriptions and others don't. If you are selling a product I should not have to search elsewhere on the internet to find weights etc... In my opinion Tower Hobbies has gone downhill since Horizon took over. Also get a real Live Chat like Motion RC has. Virtual assistant is worthless if you are trying to place an order.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Tom
Post-Delivery Feedback
Aug 23, 2024
My last order was for the components for a Great Planes PT-19 ARF I have. When I placed the order i did not receive an email saying the order was complete or any other information about delivery etc... After a couple days I signed on to look at the order and there was almost no information about it. The order came in a timely manner but I got zero notification about expected delivery or when it was delivered. We live on a lake in northeastern Minnesota so have a box at the top of our driveway so if I had not looked in the box I would have had no idea the package was in it.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Kirk
Site Experience Feedback
Aug 11, 2024
Easy site to work with . Entered model number and BOOM i had it!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kirk
Post-Delivery Feedback
Aug 23, 2024
Tower Hobbies was more than I expected. They had everything I was looking for and everything came super fast. I would buy from them again!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bob
Site Experience Feedback
Aug 22, 2024
Could not find any MPI voltage regulators, Shipping is slow, Pony express could make it from Chicago to here in less time. Usually takes 2 weeks for something to arrive after confirmation.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Flyby.
Site Experience Feedback
Aug 22, 2024
Hi l’m back spent years purchasing planes radios my go to one stop shopping center after putting it down for some years l think it’s pulling me back in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Crash
Site Experience Feedback
Aug 22, 2024
OK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »