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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1121 - 1140 of 4,437

Crazy Buzzard

Site Experience Feedback

Aug 24, 2024

Easy I have order here before

Online Shopper

Site Experience Feedback

Aug 16, 2024

I wish the boxes would come with Styrofoam in between the factory box and the shipping box I'm always getting wrinkled and holes in my packaging and it sucks trying to do any kind of returning


Post-Delivery Feedback

Aug 24, 2024

My last return I only got half my money back that wasn't fair and it took 3 months to do it didn't get nothing back for my time for my waste nothing every time I would contact him because I wasn't being contacted at all I would always seem to be bugging them which is bullshit.... Packaging I just received a draco fuselage and it was tumbling around in the box like a floppy Fish only one piece of phone was still around the plane and one piece out of three there's rash all over Draco brand new 183 dollars do I fuck with you guys and try to get it refunded and send it back with wasting my time again or do I just go on and eat it in the ass like every other fucking plane that comes damage

Big Steve

Site Experience Feedback

Aug 16, 2024

Website was very easy to navigate. I was having fun looking at all my different options. Prices are fair on most stuff. Very happy with my purchase.

Tony

Site Experience Feedback

Aug 24, 2024

good

Just Send It

Site Experience Feedback

Aug 24, 2024

Overall good shopping experience. Good user friendly site.

Twin Cessna

Site Experience Feedback

Aug 18, 2024

I have purchasing my RC airplanes, Cars, Radios, and accessories from Tower Hobbies since the early 1970's.


Post-Delivery Feedback

Aug 24, 2024

I have been purchasing my RC planes, radios and accessories form tower since the 70's.

Icarus Delta

Site Experience Feedback

Aug 23, 2024

Navigating website was not as easy as it could have been. Also slow loading time.

engines

Site Experience Feedback

Aug 23, 2024

Great as always. Just fine today.

Online Shopper

Site Experience Feedback

Aug 23, 2024

Backordered, really......and no ship date, screw this up and you will never get another dime,it will be to me by the end of September.

Richard

Site Experience Feedback

Aug 23, 2024

I don't think the search option is that good. Does not come up with good suggestions to help you with what you want. I can't seem to get any coupons that will help reduce the items cost like the $20 off if spending over $100.

Mike

Site Experience Feedback

Aug 23, 2024

Very easy and straightforward transaction. Prices were better than I recall from years back.

nickname2

Site Experience Feedback

Aug 23, 2024

basic easy experience for online purchase.

slim

Site Experience Feedback

Aug 15, 2024

Have always loved tower hobbies. Getting back into my hobbies and came back to Tower where I've always gotten my products.

Shorty

Site Experience Feedback

Aug 23, 2024

Good overall experience. But it was a challenge finding thing through the search engine

Online Shopper

Post-Delivery Feedback

Aug 23, 2024

Easy to use website. Orders delivered sooner than expected

Tom

Site Experience Feedback

Aug 15, 2024

Your website can be hard to find products in. Your website needs more consistency. Some products have detailed descriptions and others don't. If you are selling a product I should not have to search elsewhere on the internet to find weights etc... In my opinion Tower Hobbies has gone downhill since Horizon took over. Also get a real Live Chat like Motion RC has. Virtual assistant is worthless if you are trying to place an order.


Post-Delivery Feedback

Aug 23, 2024

My last order was for the components for a Great Planes PT-19 ARF I have. When I placed the order i did not receive an email saying the order was complete or any other information about delivery etc... After a couple days I signed on to look at the order and there was almost no information about it. The order came in a timely manner but I got zero notification about expected delivery or when it was delivered. We live on a lake in northeastern Minnesota so have a box at the top of our driveway so if I had not looked in the box I would have had no idea the package was in it.

Kirk

Site Experience Feedback

Aug 11, 2024

Easy site to work with . Entered model number and BOOM i had it!!


Post-Delivery Feedback

Aug 23, 2024

Tower Hobbies was more than I expected. They had everything I was looking for and everything came super fast. I would buy from them again!

Bob

Site Experience Feedback

Aug 22, 2024

Could not find any MPI voltage regulators, Shipping is slow, Pony express could make it from Chicago to here in less time. Usually takes 2 weeks for something to arrive after confirmation.

Flyby.

Site Experience Feedback

Aug 22, 2024

Hi l’m back spent years purchasing planes radios my go to one stop shopping center after putting it down for some years l think it’s pulling me back in.

Crash

Site Experience Feedback

Aug 22, 2024

OK