Tower Hobbies Reviews - 4,414 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1141 - 1160 of 4,414
Flyguy
Site Experience Feedback
Aug 22, 2024
Great site, much better than Horizon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bash Racer
Site Experience Feedback
Aug 12, 2024
My interaction was good. I was looking for a specific item which I was able to find with a simple search. Your pricing was in line with Horizon Hobby so I purchased it from you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yadayada
Site Experience Feedback
Aug 22, 2024
Great experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jon
Site Experience Feedback
Aug 12, 2024
Good experience so far great prices
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Jon
Post-Delivery Feedback
Aug 21, 2024
Fast shipping
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Yogi
Site Experience Feedback
Aug 21, 2024
had to reset my password, so spend unnecessary time on computer
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
LeeH
Site Experience Feedback
Aug 21, 2024
Stoked to get the kids into the hobby
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bigshoe
Site Experience Feedback
Aug 21, 2024
Have shopped Tower Hobbies for a long time. It has always been my go to mail order supply house.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GithYankee
Site Experience Feedback
Aug 21, 2024
Workes very well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Slacer1
Site Experience Feedback
Aug 21, 2024
Made this purchase because last day of Summer sale and use up some tower cash.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Radioone
Site Experience Feedback
Aug 21, 2024
Would prefer to use PayPal for payment.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
MR Tim
Site Experience Feedback
Aug 21, 2024
Site was easy to navigate. and purchase seems straight forward
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Erwin
Site Experience Feedback
Aug 21, 2024
Son geniales deberian tener sucursal en colombia, saludos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Randy F.
Site Experience Feedback
Aug 07, 2024
Hey Hey... I ordered a rock crawler on this order, and on the one before, it gave me very little options for the battery pack I needed, so I just took what was available, but I would have been happier with a bigger battery. Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Randy F.
Post-Delivery Feedback
Aug 21, 2024
Tower hobbies is really cool. I love that place. I’ve been shopping there since the 90’s. I wish they had an actual store close by. Hmmm
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
garwel
Site Experience Feedback
Aug 21, 2024
Did not get 10% discount as advertised on website
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: 2
- Full ratings for this review »
duv007
Site Experience Feedback
Aug 13, 2024
Good site, clear descriptions, seems to have good promotions to keep you a customer. I look forward to ordering from them again.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
duv007
Post-Delivery Feedback
Aug 21, 2024
super fast shipping, excellent rewards program.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rama
Site Experience Feedback
Aug 21, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Yagyu
Site Experience Feedback
Aug 20, 2024
No complaints. Had a great bargain on something I was looking for, easy to check out with the promotion applied on its own.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy
Site Experience Feedback
Aug 20, 2024
Happy customer
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Mick
Site Experience Feedback
Aug 20, 2024
Easy to find what I was looking for, was recommended by a friend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doc Holladay
Site Experience Feedback
Aug 20, 2024
Everything went smooth sale item too good of a deal to pass up
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »