Home > Toys & Video Games > Tower Hobbies

Tower Hobbies Reviews - 4,414 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1141 - 1160 of 4,414

Flyguy

Site Experience Feedback

Aug 22, 2024

Great site, much better than Horizon.

Bash Racer

Site Experience Feedback

Aug 12, 2024

My interaction was good. I was looking for a specific item which I was able to find with a simple search. Your pricing was in line with Horizon Hobby so I purchased it from you.

Yadayada

Site Experience Feedback

Aug 22, 2024

Great experience

Jon

Site Experience Feedback

Aug 12, 2024

Good experience so far great prices


Post-Delivery Feedback

Aug 21, 2024

Fast shipping

Yogi

Site Experience Feedback

Aug 21, 2024

had to reset my password, so spend unnecessary time on computer

LeeH

Site Experience Feedback

Aug 21, 2024

Stoked to get the kids into the hobby

Bigshoe

Site Experience Feedback

Aug 21, 2024

Have shopped Tower Hobbies for a long time. It has always been my go to mail order supply house.

GithYankee

Site Experience Feedback

Aug 21, 2024

Workes very well.

Slacer1

Site Experience Feedback

Aug 21, 2024

Made this purchase because last day of Summer sale and use up some tower cash.

Radioone

Site Experience Feedback

Aug 21, 2024

Would prefer to use PayPal for payment.

MR Tim

Site Experience Feedback

Aug 21, 2024

Site was easy to navigate. and purchase seems straight forward

Erwin

Site Experience Feedback

Aug 21, 2024

Son geniales deberian tener sucursal en colombia, saludos

Randy F.

Site Experience Feedback

Aug 07, 2024

Hey Hey... I ordered a rock crawler on this order, and on the one before, it gave me very little options for the battery pack I needed, so I just took what was available, but I would have been happier with a bigger battery. Thanks!


Post-Delivery Feedback

Aug 21, 2024

Tower hobbies is really cool. I love that place. I’ve been shopping there since the 90’s. I wish they had an actual store close by. Hmmm

garwel

Site Experience Feedback

Aug 21, 2024

Did not get 10% discount as advertised on website

duv007

Site Experience Feedback

Aug 13, 2024

Good site, clear descriptions, seems to have good promotions to keep you a customer. I look forward to ordering from them again.


Post-Delivery Feedback

Aug 21, 2024

super fast shipping, excellent rewards program.

Rama

Site Experience Feedback

Aug 21, 2024

Good

Yagyu

Site Experience Feedback

Aug 20, 2024

No complaints. Had a great bargain on something I was looking for, easy to check out with the promotion applied on its own.

Happy

Site Experience Feedback

Aug 20, 2024

Happy customer

Mick

Site Experience Feedback

Aug 20, 2024

Easy to find what I was looking for, was recommended by a friend

Doc Holladay

Site Experience Feedback

Aug 20, 2024

Everything went smooth sale item too good of a deal to pass up