Tower Hobbies Reviews - 4,414 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1161 - 1180 of 4,414
Rubiconcat
Site Experience Feedback
Aug 20, 2024
In stock .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dfhawk60
Site Experience Feedback
Aug 20, 2024
no problems
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
GEMO
Site Experience Feedback
Aug 20, 2024
Always the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MartinB
Site Experience Feedback
Aug 05, 2024
Could not pass on the great summer sales deal and snapped it up. I really love the selection available!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MartinB
Post-Delivery Feedback
Aug 20, 2024
Great experience once again thanks Tower Hobbies!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Pasully
Site Experience Feedback
Aug 20, 2024
The website is fine except once I added the airplane to the cart I couldn't add the extra batteries and floats. I had to delete the airplane and then add the extras to the airplane and then add all to the cart. No big deal but it would have been a little easier to just add them while the plane was in the cart.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nina
Site Experience Feedback
Aug 20, 2024
It was easy and the website is easy to navigate. I love Tower Hobbies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mack
Site Experience Feedback
Aug 20, 2024
I used tower Hobby alot in the past my father passed away in 2019 and got away from the hobby but getting back into it again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pharmacist RC
Site Experience Feedback
Aug 20, 2024
Easy to use. Quick and accurate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RUSTY
Site Experience Feedback
Aug 06, 2024
Great store!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RUSTY
Post-Delivery Feedback
Aug 20, 2024
Great store!! Will buy again!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
CMiller
Site Experience Feedback
Aug 19, 2024
For the amount of years Tower hobbies has been carrying Kyosho produce (Well over 30 years) I am appalled that you do not carry parts for a Kyosho Optima, but AMain Hobbies does.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 19, 2024
ggooodd
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Martin
Site Experience Feedback
Aug 19, 2024
I like the fact that TowerHobbies have a great range of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LKG Pilot
Site Experience Feedback
Aug 19, 2024
Website easy to use.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Vinnie
Site Experience Feedback
Aug 19, 2024
Everything was easy to find. The payment option is a lot of help
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Etprimus
Site Experience Feedback
Aug 19, 2024
The checkout process was clunky. Too many steps and page reloads
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Geo
Site Experience Feedback
Aug 15, 2024
Easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stuntmanj
Site Experience Feedback
Aug 11, 2024
Looking to get back into the rc hobby and this site was my first stop. Good pricing and very informative about the products listed. Could use a bit more variety on the site though and color throughout the site.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Stuntmanj
Post-Delivery Feedback
Aug 19, 2024
Great sales
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Ken M
Site Experience Feedback
Aug 18, 2024
A bit difficult to go directly to paint supplies I was looking for. The filter and sort functions were necessary to find the items. A more direct option would be useful. Supply and availability was great so able to get what I needed in one order.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Bob
Site Experience Feedback
Aug 02, 2024
Ordered 1st Airplane by Mail, hope it works.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Post-Delivery Feedback
Aug 18, 2024
Survey to long!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Max Throttle
Site Experience Feedback
Aug 18, 2024
Nothing but great things to say. The overall experience was absolutely wonderful and I will be back to make more purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »