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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1101 - 1120 of 4,437

Kurt R

Site Experience Feedback

Aug 26, 2024

I always have used Tower for my hobby purchases. Back in the early 90's I requested probably 20 catalogs and they probably got sick of some kid requesting free catalogs. They always sent those catalogs to me regardless and for that, Tower will forever have my business now that I actually have adult money for hobbies.

CJ

Site Experience Feedback

Aug 26, 2024

I found it very easy to find what I needed. Your site was very well lay out..

LUIS

Site Experience Feedback

Aug 26, 2024

GREAT

Gerry

Site Experience Feedback

Aug 26, 2024

Fast and efficient interface

Luke

Post-Delivery Feedback

Aug 26, 2024

I placed an order that I thought was for 2 Losi RC cars, but only got 1. I believe it was a special of get 2 for the price of 1. I only received 1

HallOfFame330

Site Experience Feedback

Aug 25, 2024

Good deals good offers amazing vehicles and prices

Necrosage

Site Experience Feedback

Aug 25, 2024

This is the first time I've been on the site since the early 2000's when I was forced to leave the hobby, and it's nice to know it's not only still around but is the one-stop shop for all my needs still.

Vernvan

Site Experience Feedback

Aug 25, 2024

Very impressed with your company. Have had issues with other companies giving false incentive about having parts replacement. So far, your company, had been very realistic as to when parts will become available meeting out surpassing their estimate. Everything works smoothly on your website. Only issue I've had is that you website keeps denying my login password and needs me to reset my password, but that may be an issue with me working everything off of an older android phone.

Scooter

Site Experience Feedback

Aug 25, 2024

Very good

Mike Jones

Site Experience Feedback

Aug 25, 2024

Awesome. Gonna buy a kit

Jon

Site Experience Feedback

Aug 25, 2024

Online order. Website worked good. Definitely like the free shipping

Joe

Post-Delivery Feedback

Aug 25, 2024

very good service.

Rose

Site Experience Feedback

Aug 25, 2024

I have used this website usually around Christmas for grandkids. Always easy site to use.

old RC10 racer

Post-Delivery Feedback

Aug 25, 2024

I am a little disappointed at the lack of a tracking number or details on shipping. Everything did show up on time so wasn't a huge deal. The other concerning detail was both boxes had the seals broken. Everything was there and works fine.

DAR

Site Experience Feedback

Aug 17, 2024

Nice site, added to my saved url's. Will be back...

Nova65

Site Experience Feedback

Aug 24, 2024

Great interaction. It was easy to sign up for your super saver program.

Online Shopper

Site Experience Feedback

Aug 24, 2024

It is so hard to find what your looking for if you don't have a part or item number. I am not the only one who thinks this.

Ale

Site Experience Feedback

Aug 24, 2024

Great website super easy to navigate and great prices

Jr

Site Experience Feedback

Aug 24, 2024

Good over all

John

Site Experience Feedback

Aug 24, 2024

So far so good, buying toys for grandson