Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1101 - 1120 of 4,437
Kurt R
Site Experience Feedback
Aug 26, 2024
I always have used Tower for my hobby purchases. Back in the early 90's I requested probably 20 catalogs and they probably got sick of some kid requesting free catalogs. They always sent those catalogs to me regardless and for that, Tower will forever have my business now that I actually have adult money for hobbies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CJ
Site Experience Feedback
Aug 26, 2024
I found it very easy to find what I needed. Your site was very well lay out..
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
LUIS
Site Experience Feedback
Aug 26, 2024
GREAT
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Gerry
Site Experience Feedback
Aug 26, 2024
Fast and efficient interface
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Luke
Post-Delivery Feedback
Aug 26, 2024
I placed an order that I thought was for 2 Losi RC cars, but only got 1. I believe it was a special of get 2 for the price of 1. I only received 1
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
HallOfFame330
Site Experience Feedback
Aug 25, 2024
Good deals good offers amazing vehicles and prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Necrosage
Site Experience Feedback
Aug 25, 2024
This is the first time I've been on the site since the early 2000's when I was forced to leave the hobby, and it's nice to know it's not only still around but is the one-stop shop for all my needs still.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Vernvan
Site Experience Feedback
Aug 25, 2024
Very impressed with your company. Have had issues with other companies giving false incentive about having parts replacement. So far, your company, had been very realistic as to when parts will become available meeting out surpassing their estimate. Everything works smoothly on your website. Only issue I've had is that you website keeps denying my login password and needs me to reset my password, but that may be an issue with me working everything off of an older android phone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scooter
Site Experience Feedback
Aug 25, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike Jones
Site Experience Feedback
Aug 25, 2024
Awesome. Gonna buy a kit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jon
Site Experience Feedback
Aug 25, 2024
Online order. Website worked good. Definitely like the free shipping
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Joe
Post-Delivery Feedback
Aug 25, 2024
very good service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Rose
Site Experience Feedback
Aug 25, 2024
I have used this website usually around Christmas for grandkids. Always easy site to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
old RC10 racer
Post-Delivery Feedback
Aug 25, 2024
I am a little disappointed at the lack of a tracking number or details on shipping. Everything did show up on time so wasn't a huge deal. The other concerning detail was both boxes had the seals broken. Everything was there and works fine.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
DAR
Site Experience Feedback
Aug 17, 2024
Nice site, added to my saved url's. Will be back...
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Nova65
Site Experience Feedback
Aug 24, 2024
Great interaction. It was easy to sign up for your super saver program.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 24, 2024
It is so hard to find what your looking for if you don't have a part or item number. I am not the only one who thinks this.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Ale
Site Experience Feedback
Aug 24, 2024
Great website super easy to navigate and great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jr
Site Experience Feedback
Aug 24, 2024
Good over all
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Site Experience Feedback
Aug 24, 2024
So far so good, buying toys for grandson
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »