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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1081 - 1100 of 4,437

Online Shopper

Site Experience Feedback

Aug 28, 2024

.

McGruff

Site Experience Feedback

Aug 14, 2024

Been buying from Tower for years now.


Post-Delivery Feedback

Aug 28, 2024

I've purchased from Tower for years now.

Jorge

Site Experience Feedback

Aug 28, 2024

Easy to use website.

Thomas I

Site Experience Feedback

Aug 28, 2024

Excellent Deal, Great Buy!! Always check Tower Hobbies when shopping for RC anything...

Larryt700

Site Experience Feedback

Aug 20, 2024

No issues whatsoever

JR

Site Experience Feedback

Aug 27, 2024

Very good online shopping experience. Website was very easy to maneuver. Very good product selection. Was very happy with all the info on products I viewed. Was able to use my first order coupon with no issues. Loved the loyalty program as well. Overall a very pleasant experience. Would definitely do future business with tower hobbies.

Georgie

Site Experience Feedback

Aug 27, 2024

Our son loves to build & fly model airplanes. It’s his birthday so I know he buys his supplies from you & decided on a gift card.

Ed

Site Experience Feedback

Aug 27, 2024

Good

Fabster

Site Experience Feedback

Aug 16, 2024

Good experience great prices


Post-Delivery Feedback

Aug 27, 2024

Great products at great prices. I will surely purchase again soon.

skullkis

Site Experience Feedback

Aug 27, 2024

easy to buy

Hec

Site Experience Feedback

Aug 16, 2024

Great items v by

Online Shopper

Site Experience Feedback

Aug 27, 2024

Easy to use. Items available in stock.

Charlie

Site Experience Feedback

Aug 27, 2024

good

Mark

Site Experience Feedback

Aug 17, 2024

Excellent


Post-Delivery Feedback

Aug 27, 2024

Excellent. Thanks

Dziadek_pilot

Site Experience Feedback

Aug 13, 2024

Looked for an rc simulator, and easily found it.

Jon

Site Experience Feedback

Aug 18, 2024

Good the but the website is slow to respond compared to most websites very long load time. Never really see that I've been on the site almost everyday this week. Looking at planes to see what to get next and it's all the time

None

Post-Delivery Feedback

Aug 27, 2024

None

Grm

Site Experience Feedback

Aug 26, 2024

Na

Paul

Site Experience Feedback

Aug 15, 2024

Purchased after contacting customer service to confirm parts would work in mu application

Kenny

Site Experience Feedback

Aug 18, 2024

I have been ordering from Tower Hobby since 1980. I have been pleased.


Post-Delivery Feedback

Aug 26, 2024

I have been with Tower Hobby for since 1980. They always have what I ordered. Thank you