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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1061 - 1080 of 4,437

JAY

Site Experience Feedback

Aug 30, 2024

IT WAS GOOD, BUT IT WAS HARD TO FIND THE ITEMS

Aj

Site Experience Feedback

Aug 29, 2024

I've always loved your site

Bones

Site Experience Feedback

Aug 29, 2024

At first it was a little confusing but easy to follow

Online Shopper

Site Experience Feedback

Aug 29, 2024

Basic order was ok. Checkout did not work well. Web site kept cycling address and payment and repeating request to change them. It finally accepted the information after 6 attempts.

Twin Cessna

Site Experience Feedback

Aug 29, 2024

I have been purchasing my RC radios, planes, and accessories from Tower since the early 70's.

Joe M

Site Experience Feedback

Aug 29, 2024

All good experience online. Fast and easy.

Online Shopper

Site Experience Feedback

Aug 29, 2024

Na

Bob

Site Experience Feedback

Aug 29, 2024

Great prices plus coupons

Thomas

Site Experience Feedback

Aug 29, 2024

I bought my first RC plane from Tower Hobbies today, my sons and I can't wait to fly it together! They had everything we needed.

Phil

Site Experience Feedback

Aug 29, 2024

Works well no glitches

Richmill

Site Experience Feedback

Aug 12, 2024

great sale BOGO offer

Jonny5

Site Experience Feedback

Aug 17, 2024

First time purchase was 24 years ago, A Nitro Rustler. How times have flown.


Post-Delivery Feedback

Aug 29, 2024

I had a positive experience overall. Website is set up for easy browsing and product choice was great. Always recommend Tower Hobbies!

Mj

Site Experience Feedback

Aug 28, 2024

Good

Superfly

Site Experience Feedback

Aug 28, 2024

Check out was odd as it kept asking me to edit my address.

Arc

Site Experience Feedback

Aug 28, 2024

Was upgrading my account and it was really simple.

Online Shopper

Site Experience Feedback

Aug 28, 2024

Returning to the Bobby after a 15 year layoff.. great to see tower is still around

69 RS

Site Experience Feedback

Aug 15, 2024

Everything went smoothly. Finding the product, ordering, and paying all went smoothly. Coupons and discounts were all given, which was the best part for me!

Mtnboater

Site Experience Feedback

Aug 28, 2024

The tower lobbies site is easy To navigate and toner has allemand myhobby needs.

Online Shopper

Site Experience Feedback

Aug 28, 2024

The web site seems to have a problem with my address each time I order, I have a P.O. box no. and a street address. The street address is used for Fed-X, and UPS, the P.O. box no. is used for mail. Gary

Coylos_Danger

Site Experience Feedback

Aug 28, 2024

I can't get your site to work with Firefox. Annoying, but not a deal breaker.