Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1061 - 1080 of 4,437
JAY
Site Experience Feedback
Aug 30, 2024
IT WAS GOOD, BUT IT WAS HARD TO FIND THE ITEMS
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aj
Site Experience Feedback
Aug 29, 2024
I've always loved your site
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bones
Site Experience Feedback
Aug 29, 2024
At first it was a little confusing but easy to follow
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 29, 2024
Basic order was ok. Checkout did not work well. Web site kept cycling address and payment and repeating request to change them. It finally accepted the information after 6 attempts.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Twin Cessna
Site Experience Feedback
Aug 29, 2024
I have been purchasing my RC radios, planes, and accessories from Tower since the early 70's.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe M
Site Experience Feedback
Aug 29, 2024
All good experience online. Fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 29, 2024
Na
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Bob
Site Experience Feedback
Aug 29, 2024
Great prices plus coupons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Thomas
Site Experience Feedback
Aug 29, 2024
I bought my first RC plane from Tower Hobbies today, my sons and I can't wait to fly it together! They had everything we needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Phil
Site Experience Feedback
Aug 29, 2024
Works well no glitches
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Richmill
Site Experience Feedback
Aug 12, 2024
great sale BOGO offer
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jonny5
Site Experience Feedback
Aug 17, 2024
First time purchase was 24 years ago, A Nitro Rustler. How times have flown.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jonny5
Post-Delivery Feedback
Aug 29, 2024
I had a positive experience overall. Website is set up for easy browsing and product choice was great. Always recommend Tower Hobbies!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mj
Site Experience Feedback
Aug 28, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Superfly
Site Experience Feedback
Aug 28, 2024
Check out was odd as it kept asking me to edit my address.
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 7
- Full ratings for this review »
Arc
Site Experience Feedback
Aug 28, 2024
Was upgrading my account and it was really simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 28, 2024
Returning to the Bobby after a 15 year layoff.. great to see tower is still around
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
69 RS
Site Experience Feedback
Aug 15, 2024
Everything went smoothly. Finding the product, ordering, and paying all went smoothly. Coupons and discounts were all given, which was the best part for me!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Mtnboater
Site Experience Feedback
Aug 28, 2024
The tower lobbies site is easy To navigate and toner has allemand myhobby needs.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 28, 2024
The web site seems to have a problem with my address each time I order, I have a P.O. box no. and a street address. The street address is used for Fed-X, and UPS, the P.O. box no. is used for mail. Gary
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Coylos_Danger
Site Experience Feedback
Aug 28, 2024
I can't get your site to work with Firefox. Annoying, but not a deal breaker.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »