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Tower Hobbies Reviews - 4,437 Review - 9.0/10

Nov 29, 2024
Tower Hobbies offers over 55,000 hobby products including radio control, die-cast, plastic, train, wooden-ship and rocket models and accessories.
Circle of Excellence - Tower Hobbies

2009
Winner

Circle of
Excellence

10 years

Tower Hobbies Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.1 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.5 out of 10

Recent Reviews for Tower Hobbies

Showing 1041 - 1060 of 4,437

devast8r3436

Site Experience Feedback

Aug 23, 2024

I like the information provided on products. But the website is kind of slow to respond


Post-Delivery Feedback

Aug 31, 2024

Product arrived on time and safe

devast8r3436

Site Experience Feedback

Aug 23, 2024

Purchase went smooth and uncomplicated. Website is informative just a little sluggish at times. Overall good experenice


Post-Delivery Feedback

Aug 31, 2024

Got what I ordered safe and on time

JFK

Site Experience Feedback

Aug 15, 2024

Like the web site, bought a plane for my grandson


Post-Delivery Feedback

Aug 31, 2024

Bought a Bronco and a Helicopter, my grandson and i are having a lot of fun with both

Dbc87

Site Experience Feedback

Aug 31, 2024

Easy purchase

Bobthecrawler

Site Experience Feedback

Aug 31, 2024

Had what I wanted . Love the selection , tower hobbies is great .

Spud built

Site Experience Feedback

Aug 30, 2024

I once bought the tower 40 trainer airplane. I was disappointed to see it's been discontinued. The quality of everything I bought has always been great.

Tim

Site Experience Feedback

Aug 30, 2024

One of the best things happen in the world was Tower hobbies in my eyes keeps kids out of trouble keeps people interesting and it brings people together thank you very much for everything.

Thunder

Site Experience Feedback

Aug 30, 2024

I always liked tower hobbies website. Easy to find what you’re looking for.

Vinny

Site Experience Feedback

Aug 30, 2024

Good flow with web structure.

Planes N Honey

Site Experience Feedback

Aug 30, 2024

Purchased some airplane propellers with ease. Was going to purchase a new plane but vague details in some of the planes descriptions. I decided to research more about them through Google.

Online Shopper

Site Experience Feedback

Aug 30, 2024

All I did was put an order in

Ron

Site Experience Feedback

Aug 30, 2024

Hard to submit order

sam

Site Experience Feedback

Aug 30, 2024

enjoyed the video.

KyRaeDad

Post-Delivery Feedback

Aug 30, 2024

I have tried multiple times contacting customer support over the battery and or charger being defective. I get a support ticket number and promise of a reply and then nothing.

Dave

Site Experience Feedback

Aug 15, 2024

It was pretty easy


Post-Delivery Feedback

Aug 30, 2024

I like iy

Hippie

Site Experience Feedback

Aug 30, 2024

As usual always looking for the daily deal or holiday deals , but I raced off road 10 years ago for 5 years so it got quite expensive, work picked up a lot had to back away from it, I purchased from you all then, I’ve had a pretty good experiences with you all so I keep buying when I can. 👊🤙

Techy7878

Site Experience Feedback

Aug 19, 2024

Your website is very easy to navigate and is categorized well!

K.F.

Site Experience Feedback

Aug 30, 2024

Great experience

Rcmadlad

Site Experience Feedback

Aug 16, 2024

Simple and easy, great deal

Z-Man

Site Experience Feedback

Aug 30, 2024

I have been buying from Tower Hobbies for years and has always been a great experience!