Tower Hobbies Reviews - 4,437 Review - 9.0/10
2009
Winner
Circle of
Excellence
10 years
Tower Hobbies Rating
Overall Satisfaction | 9.0 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.1 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.3 /10 |
9.0out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 83% |
Neutral | 12% | 13% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Recent Reviews for Tower Hobbies
Showing 1041 - 1060 of 4,437
devast8r3436
Site Experience Feedback
Aug 23, 2024
I like the information provided on products. But the website is kind of slow to respond
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
devast8r3436
Post-Delivery Feedback
Aug 31, 2024
Product arrived on time and safe
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
devast8r3436
Site Experience Feedback
Aug 23, 2024
Purchase went smooth and uncomplicated. Website is informative just a little sluggish at times. Overall good experenice
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
devast8r3436
Post-Delivery Feedback
Aug 31, 2024
Got what I ordered safe and on time
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JFK
Site Experience Feedback
Aug 15, 2024
Like the web site, bought a plane for my grandson
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
JFK
Post-Delivery Feedback
Aug 31, 2024
Bought a Bronco and a Helicopter, my grandson and i are having a lot of fun with both
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dbc87
Site Experience Feedback
Aug 31, 2024
Easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Bobthecrawler
Site Experience Feedback
Aug 31, 2024
Had what I wanted . Love the selection , tower hobbies is great .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Spud built
Site Experience Feedback
Aug 30, 2024
I once bought the tower 40 trainer airplane. I was disappointed to see it's been discontinued. The quality of everything I bought has always been great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tim
Site Experience Feedback
Aug 30, 2024
One of the best things happen in the world was Tower hobbies in my eyes keeps kids out of trouble keeps people interesting and it brings people together thank you very much for everything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Thunder
Site Experience Feedback
Aug 30, 2024
I always liked tower hobbies website. Easy to find what you’re looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vinny
Site Experience Feedback
Aug 30, 2024
Good flow with web structure.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Planes N Honey
Site Experience Feedback
Aug 30, 2024
Purchased some airplane propellers with ease. Was going to purchase a new plane but vague details in some of the planes descriptions. I decided to research more about them through Google.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 30, 2024
All I did was put an order in
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ron
Site Experience Feedback
Aug 30, 2024
Hard to submit order
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
sam
Site Experience Feedback
Aug 30, 2024
enjoyed the video.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KyRaeDad
Post-Delivery Feedback
Aug 30, 2024
I have tried multiple times contacting customer support over the battery and or charger being defective. I get a support ticket number and promise of a reply and then nothing.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Dave
Site Experience Feedback
Aug 15, 2024
It was pretty easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dave
Post-Delivery Feedback
Aug 30, 2024
I like iy
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Hippie
Site Experience Feedback
Aug 30, 2024
As usual always looking for the daily deal or holiday deals , but I raced off road 10 years ago for 5 years so it got quite expensive, work picked up a lot had to back away from it, I purchased from you all then, I’ve had a pretty good experiences with you all so I keep buying when I can. 👊🤙
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Techy7878
Site Experience Feedback
Aug 19, 2024
Your website is very easy to navigate and is categorized well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
K.F.
Site Experience Feedback
Aug 30, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rcmadlad
Site Experience Feedback
Aug 16, 2024
Simple and easy, great deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Z-Man
Site Experience Feedback
Aug 30, 2024
I have been buying from Tower Hobbies for years and has always been a great experience!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »