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The Parts Biz Reviews - 868 Reviews - 8.9/10

Dec 4, 2024
The Parts Biz has an extensive collection of parts for washers, dryers, refrigerators, microwaves, stoves, oven, ranges, and more. From hoses for dishwasher or washer to lint filters for dryer and elements for stove, oven, and range hood. ThePartsBiz.com stocks one of the largest selections of Appliances and Appliance Parts in the United States. They are a small business that sells a variety of different appliance parts, including many hard-to-find parts.

The Parts Biz Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.2 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.1 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%81%

Neutral

17%16%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.7 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for The Parts Biz

Showing 101 - 120 of 868

Rick

Site Experience Feedback

Oct 03, 2024

I googled the part number and this site came up about 8 from the top. The price was good and the part was available right away and not on back order.

Pureluck

Site Experience Feedback

Oct 02, 2024

Good

Online Shopper

Site Experience Feedback

Oct 02, 2024

I just need a washer for my blender.

Online Shopper

Post-Delivery Feedback

Oct 02, 2024

Good price and fast cheap delivery. Other places wanted 0ver 100.00 delivery. Parts biz was 18.00 big difference and my part was even less than other places...

LittlePete

Site Experience Feedback

Oct 01, 2024

I got what I needed, no fuss.

Online Shopper

Site Experience Feedback

Sep 30, 2024

Great

Online Shopper

Site Experience Feedback

Sep 30, 2024

N.A.

Mitch

Site Experience Feedback

Sep 19, 2024

Website is easy to utilize and convenient. Prices are good as well as the product.


Post-Delivery Feedback

Sep 30, 2024

Item arrived intact and was delivered in a timely manner. Order tracking was not available.

Tommylee

Site Experience Feedback

Sep 29, 2024

Seems like I'll be getting what I need at a fair price if it works ill be happy. Saves me some extra money from buying a new crock pot when I only need the lid.

Pat

Site Experience Feedback

Sep 29, 2024

Shopping was fine. Hopefully model number helped me choose the correct part.

Online Shopper

Site Experience Feedback

Sep 23, 2024

Good

Rich

Post-Delivery Feedback

Sep 26, 2024

hard to find the part-but your availability really helped. Amazing service-shipped immediately

james

Site Experience Feedback

Sep 25, 2024

well i had excellent time with website straight to what i needed and bought it

Gabe

Site Experience Feedback

Sep 24, 2024

I have been looking for the proper parts hopefully this will be what I've been looking for. The prices were better than other online stores

Hoss

Site Experience Feedback

Sep 09, 2024

I think the shipping prices are a mite steep. Outside of that my experience with Parts Biz was satisfactory.


Post-Delivery Feedback

Sep 23, 2024

I placed an order and when I went to check out, it cut me off so I waited for a while and then ordered again this time authorizing payment at check out. When I inquire as to the status of my order I ge It an email stating there’s been a mixup, you have ordered 2 of the same items ( side table for my Weber BBQ) . I only wanted one. Now when I try to return one I’m told that I’ll only get the unit price not what I paid for shipping the item you charged me $30.00 for shipping an item I didn’t want. Then you expect me to pay return shipping. So I’m contesting this crappy deal through my credit card company. I would prefer to receive a paid shipping label and my credit card reembursed $148 and change. I do not intend to give you a dime for shipping something I didn’t want.

Rockford

Site Experience Feedback

Sep 23, 2024

Good time finding what I wanted

Hey Baby

Site Experience Feedback

Sep 22, 2024

Easy to order.

Cj

Site Experience Feedback

Sep 22, 2024

Great

Online Shopper

Site Experience Feedback

Sep 22, 2024

have none. 1st time buyer

Dave

Site Experience Feedback

Sep 17, 2024

Easy Shopping