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The Parts Biz Reviews - 869 Reviews - 8.9/10

Dec 4, 2024
The Parts Biz has an extensive collection of parts for washers, dryers, refrigerators, microwaves, stoves, oven, ranges, and more. From hoses for dishwasher or washer to lint filters for dryer and elements for stove, oven, and range hood. ThePartsBiz.com stocks one of the largest selections of Appliances and Appliance Parts in the United States. They are a small business that sells a variety of different appliance parts, including many hard-to-find parts.

The Parts Biz Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.2 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.1 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%82%

Neutral

16%16%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.7 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

7.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for The Parts Biz

Showing 281 - 300 of 869

Kdizzy

Site Experience Feedback

Jun 26, 2024

DEFINE WHICH KIND OF BELT CUSTOMER IS LOOKING AT TO PURCHASE

roydsjr

Site Experience Feedback

Jun 26, 2024

The belt is a good price, better than what I found on ebay! Free shipping! No taxes.

Ron

Site Experience Feedback

Jun 26, 2024

Part I needed was available and at a reasonable price when compared to the manufacturers price.

DDP

Site Experience Feedback

Jun 25, 2024

Great experience... Ease of use and large volume of different offered products.

Online Shopper

Site Experience Feedback

Jun 10, 2024

no complains

Sam

Site Experience Feedback

Jun 25, 2024

Easy to follow ordering

Lisa S.

Site Experience Feedback

Jun 24, 2024

Site was very easy too use.

Theo Mac

Site Experience Feedback

Jun 24, 2024

It was much easier than I'd expected. Ordering something by phone or online is usually a trial to me but the vendor made it simple. Thank you.

jRay

Site Experience Feedback

Jun 05, 2024

Emailed customer service about a question that I had about a part. And I received a quick response answering my question, and explaining the part! Very satisfied with the service!


Post-Delivery Feedback

Jun 23, 2024

Excellent customer service!! Part ordered and received was exactly as described!

Bubba

Site Experience Feedback

Jun 23, 2024

Very good for replacement parts with good prices.

dabigdicker

Site Experience Feedback

Jun 22, 2024

Easy to find parts fast checkout great prices

RickyRobbie

Site Experience Feedback

Jun 22, 2024

I like dealing with y'all had some hiccups but y'all always make it right

Bubba

Site Experience Feedback

Jun 21, 2024

I Wes learning but it was ok

Cosmo

Site Experience Feedback

Jun 20, 2024

This was a pleasant transaction. I loved that I was able to use Amazon pay and shipping wasn't too bad. Part was half price compared to Amazon as well...

Grandma

Site Experience Feedback

Jun 20, 2024

Everything worked out good.

starshine

Site Experience Feedback

Jun 20, 2024

Easy to find website. Easy to follow instructions and information I don't recommend anyone to anybody and nice to know that the part we needed was available.

Online Shopper

Site Experience Feedback

Jun 20, 2024

It has been easy and fast

bd

Site Experience Feedback

Jun 19, 2024

Easy to use

Fuster

Site Experience Feedback

Jun 19, 2024

No input

Cam

Site Experience Feedback

Jun 05, 2024

Have no idea when I will get the product though I like the price I paid.


Post-Delivery Feedback

Jun 18, 2024

The Parts Biz is new to me and I’ve been wary about trying new sites due to scams. This site works well and I’m totally satisfied.