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The Parts Biz Reviews - 869 Reviews - 8.9/10

Dec 4, 2024
The Parts Biz has an extensive collection of parts for washers, dryers, refrigerators, microwaves, stoves, oven, ranges, and more. From hoses for dishwasher or washer to lint filters for dryer and elements for stove, oven, and range hood. ThePartsBiz.com stocks one of the largest selections of Appliances and Appliance Parts in the United States. They are a small business that sells a variety of different appliance parts, including many hard-to-find parts.

The Parts Biz Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.2 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.1 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%82%

Neutral

16%16%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.7 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

7.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for The Parts Biz

Showing 201 - 220 of 869

Lisa

Site Experience Feedback

Aug 07, 2024

No complaints

Romano

Site Experience Feedback

Jul 30, 2024

All good!


Post-Delivery Feedback

Aug 07, 2024

I ordered blades for John deer lawn tractor. I got the email but I could not find a tracking number. I use chat service and your representative actually told me the exact date that the order I will receive. And he was right. Excellent service!!

Online Shopper

Site Experience Feedback

Jul 25, 2024

First time ordering, so I hope everything goes smooth.

Lily

Site Experience Feedback

Aug 06, 2024

Easy

Mouse

Site Experience Feedback

Aug 06, 2024

To many personal questions to survey

JD

Site Experience Feedback

Aug 05, 2024

Found the part I needed quickly, checkout was easy

Big john

Site Experience Feedback

Aug 05, 2024

This was a good experience

Mary

Site Experience Feedback

Aug 04, 2024

I had a very infuriating and frustrating experience trying to find all the parts and pieces to my food saver game saver GM710. It was not easy trying to confirm that I had to correct part and it would have been nice for the lower gasket to notate that the upper gasket for this food saver is not replaceable and to identify the GM710 Model number in the specifications would have been nice. I was pulling my hair out just trying to find the upper gasket replacement to finally discover in the owners manual that only the lower gasket is to be replaced. it would be nice if matching parts were suggested on the same page that I was looking at for convenience. There is the possibility that I might need to replace the heat tape but I’m not sure I want to try to go shopping for that here since locating the model number and confirming that they the correct part is not easy. I had a terrible time feeling confident in my purchase… hoping that it fits. I lost over 2 hours of anger, upset and confusion only to find out that the part I was looking for is not sold and wondering if the upper gasket actually needs to be replaced then what am I going to do? It was not the most user-friendly experience. Thank you!

KJ

Site Experience Feedback

Aug 04, 2024

Good overall, checkout a bit nonlinear with paypal

Jumbo

Site Experience Feedback

Aug 04, 2024

Very quick process with fair price

Online Shopper

Site Experience Feedback

Aug 03, 2024

Good

Jackie

Site Experience Feedback

Jul 20, 2024

Really easy to find what was looking for. Easy checkout. Pricing within my budget with shipping.

Gdt

Site Experience Feedback

Aug 02, 2024

Great experience

Fletch

Site Experience Feedback

Aug 01, 2024

Searching for parts was easy. Ordering was simple.

Kokanut

Site Experience Feedback

Aug 01, 2024

Nice and easy to find my item 👍🏽

DM

Site Experience Feedback

Jul 31, 2024

I haven’t received it yet.

Uriah

Site Experience Feedback

Jul 31, 2024

Good

cat

Site Experience Feedback

Jul 31, 2024

I don't yet Just ordered

ms. kitchen

Site Experience Feedback

Jul 21, 2024

I have not found a replacement with the correct model numbers - I hope that this is a fit.


Post-Delivery Feedback

Jul 31, 2024

The replacement item fit... others that I tried to use did not work at all - your item worked.

karl

Site Experience Feedback

Jul 30, 2024

i appreciate the option of usps for delivery for a fair price.