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The Parts Biz Reviews - 869 Reviews - 8.9/10

Dec 4, 2024
The Parts Biz has an extensive collection of parts for washers, dryers, refrigerators, microwaves, stoves, oven, ranges, and more. From hoses for dishwasher or washer to lint filters for dryer and elements for stove, oven, and range hood. ThePartsBiz.com stocks one of the largest selections of Appliances and Appliance Parts in the United States. They are a small business that sells a variety of different appliance parts, including many hard-to-find parts.

The Parts Biz Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.2 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.1 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%82%

Neutral

16%16%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.7 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

7.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for The Parts Biz

Showing 161 - 180 of 869

Mike

Site Experience Feedback

Aug 22, 2024

Overall o.k. I would prefer for you to have a customer service number because I didn't see anything about returns or warrenty information, please provide via email. Thanks Mike

nan

Site Experience Feedback

Aug 22, 2024

very good and easy to navigate

Online Shopper

Site Experience Feedback

Aug 21, 2024

very easy

Florida Chet

Site Experience Feedback

Jul 30, 2024

The Parts Biz is a great website. I was notified when the part came in and was able to order it with ease. Price was very fair.


Post-Delivery Feedback

Aug 21, 2024

The Parts Biz is awesome. They have great products at great prices, and their customer support is great. Will always use Parts Biz in the future.

Moonchild

Site Experience Feedback

Aug 15, 2024

Surprisingly easy! And the replacement for the Mr.Coffee pot was reasonably priced.


Post-Delivery Feedback

Aug 20, 2024

The website was easy to use and the items available were clearly stated.

DLE

Site Experience Feedback

Aug 20, 2024

Went well.

Cora

Post-Delivery Feedback

Aug 20, 2024

I got my part really fast! I ordered the wrong part so I have to send it back and get the right part. I'm definitely reordering from them again!

Cindy

Site Experience Feedback

Aug 19, 2024

Excellent experience. Found what I needed easily and ordering was quick.

Playboy

Site Experience Feedback

Aug 19, 2024

Wonderful website the part I needed came right up I’m highly satisfied with my purchase and would do all my shopping on here

Jeffro

Site Experience Feedback

Aug 18, 2024

Good

Kat

Site Experience Feedback

Aug 10, 2024

I was able to find my replacement part quickly


Post-Delivery Feedback

Aug 18, 2024

The item fit perfectly and arrived a day earlier than expected

Miss. Cheryl

Site Experience Feedback

Aug 18, 2024

Simple website/ordering system

C7sunshine

Site Experience Feedback

Aug 18, 2024

Grateful you had the part I was looking for

Terry

Site Experience Feedback

Aug 07, 2024

Very good


Post-Delivery Feedback

Aug 18, 2024

It was a very easy system to complete the order and I received the product soon after placing it.

Bulldog

Site Experience Feedback

Aug 08, 2024

Good and easy to make

Debbie

Site Experience Feedback

Aug 15, 2024

Easy to find needed product, easy check out

Nick

Site Experience Feedback

Aug 14, 2024

Y

Sunelab

Site Experience Feedback

Aug 14, 2024

It was an easy experience to navigate

Rooster

Site Experience Feedback

Aug 14, 2024

Alot of aggregation

Jeff

Site Experience Feedback

Aug 04, 2024

All the information on the sales page was clear. I was directed to the exact page through a google search, so I didn’t search through your website. I liked that the price was clear. I would have loved it if there was an option to put in my zip code before entering all of my information, just to get a shipping estimate to know the total price.


Post-Delivery Feedback

Aug 13, 2024

I loved that your selection of products was just what I needed, and the product pages were super clear, easy to shop on your website. I returned my item because it goes on the front of my kid's power wheel instead of the back, otherwise, the service was great. I'm used to companies giving a shipping label for returns, but parts biz doesn't do that, which is fine, it's just different than Amazon or Ebay. Paying for a return label makes me slower to purchase again, but that's just a preference.