The Parts Biz Reviews - 869 Reviews - 8.9/10
The Parts Biz Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.1 /10 |
8.9out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 79% | 82% |
Neutral | 16% | 16% |
Negative | 5% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
8.7 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
7.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for The Parts Biz
Showing 161 - 180 of 869
Mike
Site Experience Feedback
Aug 22, 2024
Overall o.k. I would prefer for you to have a customer service number because I didn't see anything about returns or warrenty information, please provide via email. Thanks Mike
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
nan
Site Experience Feedback
Aug 22, 2024
very good and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 21, 2024
very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Florida Chet
Site Experience Feedback
Jul 30, 2024
The Parts Biz is a great website. I was notified when the part came in and was able to order it with ease. Price was very fair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Florida Chet
Post-Delivery Feedback
Aug 21, 2024
The Parts Biz is awesome. They have great products at great prices, and their customer support is great. Will always use Parts Biz in the future.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Moonchild
Site Experience Feedback
Aug 15, 2024
Surprisingly easy! And the replacement for the Mr.Coffee pot was reasonably priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Moonchild
Post-Delivery Feedback
Aug 20, 2024
The website was easy to use and the items available were clearly stated.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
DLE
Site Experience Feedback
Aug 20, 2024
Went well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cora
Post-Delivery Feedback
Aug 20, 2024
I got my part really fast! I ordered the wrong part so I have to send it back and get the right part. I'm definitely reordering from them again!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Cindy
Site Experience Feedback
Aug 19, 2024
Excellent experience. Found what I needed easily and ordering was quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Playboy
Site Experience Feedback
Aug 19, 2024
Wonderful website the part I needed came right up I’m highly satisfied with my purchase and would do all my shopping on here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeffro
Site Experience Feedback
Aug 18, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Kat
Site Experience Feedback
Aug 10, 2024
I was able to find my replacement part quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kat
Post-Delivery Feedback
Aug 18, 2024
The item fit perfectly and arrived a day earlier than expected
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Miss. Cheryl
Site Experience Feedback
Aug 18, 2024
Simple website/ordering system
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
C7sunshine
Site Experience Feedback
Aug 18, 2024
Grateful you had the part I was looking for
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Terry
Site Experience Feedback
Aug 07, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Terry
Post-Delivery Feedback
Aug 18, 2024
It was a very easy system to complete the order and I received the product soon after placing it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bulldog
Site Experience Feedback
Aug 08, 2024
Good and easy to make
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Debbie
Site Experience Feedback
Aug 15, 2024
Easy to find needed product, easy check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nick
Site Experience Feedback
Aug 14, 2024
Y
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Sunelab
Site Experience Feedback
Aug 14, 2024
It was an easy experience to navigate
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Rooster
Site Experience Feedback
Aug 14, 2024
Alot of aggregation
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
- Full ratings for this review »
Jeff
Site Experience Feedback
Aug 04, 2024
All the information on the sales page was clear. I was directed to the exact page through a google search, so I didn’t search through your website. I liked that the price was clear. I would have loved it if there was an option to put in my zip code before entering all of my information, just to get a shipping estimate to know the total price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeff
Post-Delivery Feedback
Aug 13, 2024
I loved that your selection of products was just what I needed, and the product pages were super clear, easy to shop on your website. I returned my item because it goes on the front of my kid's power wheel instead of the back, otherwise, the service was great. I'm used to companies giving a shipping label for returns, but parts biz doesn't do that, which is fine, it's just different than Amazon or Ebay. Paying for a return label makes me slower to purchase again, but that's just a preference.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »