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The Parts Biz Reviews - 868 Reviews - 8.9/10

Dec 4, 2024
The Parts Biz has an extensive collection of parts for washers, dryers, refrigerators, microwaves, stoves, oven, ranges, and more. From hoses for dishwasher or washer to lint filters for dryer and elements for stove, oven, and range hood. ThePartsBiz.com stocks one of the largest selections of Appliances and Appliance Parts in the United States. They are a small business that sells a variety of different appliance parts, including many hard-to-find parts.

The Parts Biz Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.2 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.1 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%81%

Neutral

17%16%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.7 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for The Parts Biz

Showing 121 - 140 of 868

Bruce

Site Experience Feedback

Sep 17, 2024

Great

Skeeter

Site Experience Feedback

Sep 16, 2024

I would buy again

Online Shopper

Site Experience Feedback

Sep 08, 2024

All good

Scott R.

Post-Delivery Feedback

Sep 15, 2024

They have the part that I needed. Although the price was high, it was competitive with other vendors.

consumer

Site Experience Feedback

Sep 07, 2024

first time buyer, found by google, seemed good, but hesitant as I've been scammed/ripped off before, IF all goes good and I receive my order, I will become a steady customer


Post-Delivery Feedback

Sep 15, 2024

first order from them, little hesitant, but everything went good, smooth, I will buy from again, yes, I'd say give them a try

Online Shopper

Site Experience Feedback

Sep 14, 2024

No

Dick

Site Experience Feedback

Sep 04, 2024

The site did it's job.

Ben

Site Experience Feedback

Sep 13, 2024

The automated ordering experience was flawless and much appreciated; human interaction was not needed and saved time.

Robert P

Site Experience Feedback

Sep 01, 2024

Wonderful to find the company still existing AND supplying the same product!! AND I entered the name of the product on the pack and paperwork and was directed immediately to the product! Sweet!


Post-Delivery Feedback

Sep 11, 2024

I kept the paper work from my previous purchase in a box with my bulbs, so it was easy to find my supplier’s info on line. I was delighted to find they were still there with the bulbs I wanted. The purchase options were easy to find and to choose from, and ordering was really easy! I’m saving the paperwork in my bulb box!

Travis

Site Experience Feedback

Sep 10, 2024

No comment

Brad

Site Experience Feedback

Sep 09, 2024

Can’t find when it will be shipped. Other parts of order were easy.

124567887544

Post-Delivery Feedback

Sep 09, 2024

Ffgggg

Dave

Site Experience Feedback

Aug 23, 2024

Much easier to shop for parts than driving to hardware stores aand they then don't have what you need.

carolynh

Site Experience Feedback

Sep 09, 2024

Everything went smoothly

Rare online shopping person

Site Experience Feedback

Aug 22, 2024

Efficient


Post-Delivery Feedback

Sep 08, 2024

Entire process was easy

Greek Griller

Site Experience Feedback

Sep 07, 2024

Happy to find the part at a reasonable price.

Online Shopper

Site Experience Feedback

Sep 07, 2024

Coo

Speedy

Site Experience Feedback

Sep 06, 2024

Excellent

CatwomanMN

Site Experience Feedback

Sep 06, 2024

Excellent experience! Price was right, shipping was right, will return to this site if needed! Thank you!

jay

Site Experience Feedback

Sep 06, 2024

Easy to find parts, easy to order website, up front pricing!