Southland Trade Reviews - 134 Reviews - 10.0/10
2022
Winner
Circle of
Excellence
6 years
Southland Trade Rating
Overall Satisfaction | 10.0 /10 |
---|---|
Would Shop Here Again | 10.0 /10 |
Likelihood to Recommend | 10.0 /10 |
Product Selection | 9.6 /10 |
Ease of Finding | 9.7 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 10.0 /10 |
On-Time Delivery | 10.0 /10 |
Satisfaction with Customer Support | 10.0 /10 |
10.0out of 10
Would Shop Here Again:
10.0out of 10
Likelihood To Recommend:
10.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 97% | 100% |
Neutral | 2% | 0% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.8 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
10.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
10.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
10.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
10.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
10.0 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Southland Trade
Showing 61 - 80 of 134
Darlin
Site Experience Feedback
Mar 30, 2024
I love these candles. Southland has them at a good price and I love doing business with them they take my order and within a reasonable amount of time the orders at my door and I'm thoroughly enjoying thank you Southland for being there for us.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dave W
Site Experience Feedback
Apr 01, 2024
I've always found the website to be bare bones, but easily navigated. Easy to complete an order. Prices could be better at bulk rate, even though they are below what the local smoke shops want to charge for the same product. Always have and will continue to recommend this product to our smoker friends
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Becky
Post-Delivery Feedback
Mar 31, 2024
Love the candles. Could be cheaper as an incentive to order straight from the company vs in a store, because they were the same price. Didn't get until 4 days after expected delivery.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 1
- Customer Support: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 27, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Docksidedale
Site Experience Feedback
Mar 12, 2024
Years ago I bough over $1000 worth of fudge when you had the buy 3 lbs get 1 lbs free. I wish you still offered that deal! Fudge is DELICIOUS and I cant wait for it to get here!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Docksidedale
Post-Delivery Feedback
Mar 24, 2024
10 years ago my husband and I bought fudge about twice a month. Then my husband died and I was unable to eat fudge. This is my 1st order since his death. Just as good as ever.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Nox
Site Experience Feedback
Mar 19, 2024
Candles! Love them amazing experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 19, 2024
Site was easy to maneuver
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jess
Site Experience Feedback
Mar 08, 2024
Website was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Jj
Site Experience Feedback
Mar 07, 2024
So far good just ordered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bodie
Site Experience Feedback
Mar 02, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Claws
Site Experience Feedback
Feb 25, 2024
Found everything I was looking for. I will be back for more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marti
Site Experience Feedback
Feb 24, 2024
I always like using this website it is very easy to access
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Minnie
Site Experience Feedback
Feb 22, 2024
A great company with quality merchandise and great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Satch
Site Experience Feedback
Jan 27, 2024
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Satch
Post-Delivery Feedback
Feb 19, 2024
Great candles returning customer
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
sherbear
Site Experience Feedback
Feb 14, 2024
I’ve been ordering from this company for many years. I love their products. Great selection, more than stores, although I wish they’d bring back gardenia and patchouli. Pretty much same price at the store, but more convenient to purchase through them directly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Feb 11, 2024
Love the product,fast service
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Jeff
Site Experience Feedback
Feb 02, 2024
It was very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
P. OConnor
Post-Delivery Feedback
Feb 09, 2024
They always have what I am looking for. Their prices are comparable and their delivery is always on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 6
- Full ratings for this review »
Yoda
Site Experience Feedback
Feb 08, 2024
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Harley
Site Experience Feedback
Jan 31, 2024
Delta with and ordered in the past. Great product will continue to order as long as it's available. Awesome breading.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »