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Southland Trade Reviews - 134 Reviews - 10.0/10

Nov 24, 2024
Southland Trade is a top landmark destination for both locals and travelers to the OBX. They offer a full-service family restaurant, fast-bite snack bar featuring Carolina Bar-B-Que, an old-fashioned general store, and a artisan gift shop.
Circle of Excellence - Southland Trade

2022
Winner

Circle of
Excellence

6 years

Southland Trade Rating

Rating
Overall Satisfaction10.0 /10
Would Shop Here Again10.0 /10
Likelihood to Recommend10.0 /10
Product Selection9.6 /10
Ease of Finding9.7 /10
Checkout Satisfaction9.4 /10
Product Met Expectations10.0 /10
On-Time Delivery10.0 /10
Satisfaction with Customer Support10.0 /10
Overall Satisfaction:
 

10.0out of 10


Would Shop Here Again:

 

10.0out of 10


Likelihood To Recommend:

 

10.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

97%100%

Neutral

2%0%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.7 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.6 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.8 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

7.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

10.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

10.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

10.0 out of 10

Customer Support

Satisfaction with assisted or self-service help

10.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

10.0 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Southland Trade

Showing 61 - 80 of 134

Darlin

Site Experience Feedback

Mar 30, 2024

I love these candles. Southland has them at a good price and I love doing business with them they take my order and within a reasonable amount of time the orders at my door and I'm thoroughly enjoying thank you Southland for being there for us.

Dave W

Site Experience Feedback

Apr 01, 2024

I've always found the website to be bare bones, but easily navigated. Easy to complete an order. Prices could be better at bulk rate, even though they are below what the local smoke shops want to charge for the same product. Always have and will continue to recommend this product to our smoker friends

Becky

Post-Delivery Feedback

Mar 31, 2024

Love the candles. Could be cheaper as an incentive to order straight from the company vs in a store, because they were the same price. Didn't get until 4 days after expected delivery.

Online Shopper

Site Experience Feedback

Mar 27, 2024

Good

Docksidedale

Site Experience Feedback

Mar 12, 2024

Years ago I bough over $1000 worth of fudge when you had the buy 3 lbs get 1 lbs free. I wish you still offered that deal! Fudge is DELICIOUS and I cant wait for it to get here!


Post-Delivery Feedback

Mar 24, 2024

10 years ago my husband and I bought fudge about twice a month. Then my husband died and I was unable to eat fudge. This is my 1st order since his death. Just as good as ever.

Nox

Site Experience Feedback

Mar 19, 2024

Candles! Love them amazing experience

Online Shopper

Site Experience Feedback

Mar 19, 2024

Site was easy to maneuver

Jess

Site Experience Feedback

Mar 08, 2024

Website was easy

Jj

Site Experience Feedback

Mar 07, 2024

So far good just ordered

Bodie

Site Experience Feedback

Mar 02, 2024

Good

Claws

Site Experience Feedback

Feb 25, 2024

Found everything I was looking for. I will be back for more

Marti

Site Experience Feedback

Feb 24, 2024

I always like using this website it is very easy to access

Minnie

Site Experience Feedback

Feb 22, 2024

A great company with quality merchandise and great prices

Satch

Site Experience Feedback

Jan 27, 2024

Great service


Post-Delivery Feedback

Feb 19, 2024

Great candles returning customer

sherbear

Site Experience Feedback

Feb 14, 2024

I’ve been ordering from this company for many years. I love their products. Great selection, more than stores, although I wish they’d bring back gardenia and patchouli. Pretty much same price at the store, but more convenient to purchase through them directly.

Online Shopper

Post-Delivery Feedback

Feb 11, 2024

Love the product,fast service

Jeff

Site Experience Feedback

Feb 02, 2024

It was very easy to navigate

P. OConnor

Post-Delivery Feedback

Feb 09, 2024

They always have what I am looking for. Their prices are comparable and their delivery is always on time.

Yoda

Site Experience Feedback

Feb 08, 2024

Very good

Harley

Site Experience Feedback

Jan 31, 2024

Delta with and ordered in the past. Great product will continue to order as long as it's available. Awesome breading.