Southland Trade Reviews - 134 Reviews - 10.0/10
2022
Winner
Circle of
Excellence
6 years
Southland Trade Rating
Overall Satisfaction | 10.0 /10 |
---|---|
Would Shop Here Again | 10.0 /10 |
Likelihood to Recommend | 10.0 /10 |
Product Selection | 9.6 /10 |
Ease of Finding | 9.7 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 10.0 /10 |
On-Time Delivery | 10.0 /10 |
Satisfaction with Customer Support | 10.0 /10 |
10.0out of 10
Would Shop Here Again:
10.0out of 10
Likelihood To Recommend:
10.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 97% | 100% |
Neutral | 2% | 0% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.8 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
10.0 out of 10
Order Tracking
Satisfaction with the ability to track the order
10.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
10.0 out of 10
Customer Support
Satisfaction with assisted or self-service help
10.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
10.0 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Southland Trade
Showing 21 - 40 of 134
Online Shopper
Post-Delivery Feedback
Sep 28, 2024
I was looking for smoke order candles and Southland popped up so I decided to check it out they had some candles that I've never seen anywhere else like lemon haze and sour green apple just to name a couple and they have the most wonderful looking fudge the rocky road fudge it was so good if you have a real sweet tooth with the chocolate will do can't wait to buy some more and you got to try it out
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 27, 2024
Anytime I want to order candles, this is the site I come to. Great deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 25, 2024
Could be cheaper, but wonderful candles.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Amanda
Site Experience Feedback
Sep 22, 2024
This is the 2nd time I have ordered and this time I doubled my order because they have more scents available and they were so good the 1st time I ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
UESNYC
Site Experience Feedback
Sep 21, 2024
It would be great if I could just put 12 candles into a cart one at a time (vs the dropdown option) so I could choose while seeing the descriptions. You should consider adding that 🤓 other than that I love ordering through your site. Your prices are good, you deliver quickly and the candles always arrive in great condition. So thank you very much!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pj
Site Experience Feedback
Aug 27, 2024
Our church has been ordering the dishcloths for years and your company has always been excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pj
Post-Delivery Feedback
Sep 06, 2024
I have ordered this product for years and have always been satisfied
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
LTL KniTLR
Site Experience Feedback
Sep 05, 2024
It was fine. Interface can be updated for easier use, but nbd.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Majic mike
Site Experience Feedback
Sep 01, 2024
Love Southland I grew up in moyock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Leed
Site Experience Feedback
Aug 08, 2024
I thought shipping was high, but when over a barrel...
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 15, 2024
Didn’t give an option to put my apartment number on adress for shipping info
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BEST CANDLES MONEY CAN BUY 😁
Site Experience Feedback
Aug 15, 2024
I love this site 😁
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 12, 2024
Happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 10, 2024
Product well protected. Came quickly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Amanda
Site Experience Feedback
Aug 03, 2024
This purchase was made very easy and I am excited to continue to make these purchases again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PLT
Site Experience Feedback
Jul 24, 2024
Just wished that the more we buy, the more discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PLT
Post-Delivery Feedback
Aug 03, 2024
Southland Trade is my number 1 store fir me to order smoke elimination candles. They have all kind of scents which is so awesome! Been ordering candles from Southland Trade for several years now.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Ameh
Site Experience Feedback
Jul 08, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Paul
Site Experience Feedback
Jul 13, 2024
Based off the shipping cost I would hope to receive it tomorrow.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 20, 2024
Have ordered before, it’s been a while
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
A customer forever
Site Experience Feedback
Jul 17, 2024
Overall it's a great company good customer service good prices good quality. It's where I go for all my candle needs. Never had a problem ordering never had a problem with my merchandise. I've ordered several things from the company dish class fudge yes fudge and it was delicious. I've even recommended the company to quite a few people.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Coby
Site Experience Feedback
Jul 16, 2024
First time ordering, hope it all goes well. The website is easy to navigate and I like the deals offered if purchasing more than one item. The shipping is a smidgen costly, just in comparison to other sites. Not too costly to deter my purchases, just an observation.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »