ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 981 - 1000 of 9,425

Lizbeth

Site Experience Feedback

Oct 31, 2024

Everything was great!

Online Shopper

Site Experience Feedback

Oct 31, 2024

Easy to navigate

Jen S

Site Experience Feedback

Oct 31, 2024

Quick and easy to filter and sort options!

Online Shopper

Site Experience Feedback

Oct 31, 2024

Easy to use

Eric

Site Experience Feedback

Oct 31, 2024

n/a

Nick

Site Experience Feedback

Oct 31, 2024

Apple Pay would make this perfect.

Cat

Site Experience Feedback

Oct 31, 2024

My experience was a good one.very easy to use the website.

Online Shopper

Site Experience Feedback

Oct 31, 2024

It was quick

Suzie

Site Experience Feedback

Oct 31, 2024

Very good.

Shoe Shopper

Site Experience Feedback

Oct 31, 2024

All positive..website is easy to use and many options to choose from..although some styles zI liked were sold out, I still found a shoe that I could use and applied the discount towards.

Online Shopper

Site Experience Feedback

Oct 31, 2024

Very good but difficult to find style boots in my size.

Dee

Site Experience Feedback

Oct 31, 2024

The easiest transaction ever!

Online Shopper

Site Experience Feedback

Oct 31, 2024

Completely satisfied!

Online Shopper

Site Experience Feedback

Oct 31, 2024

.

Cin

Site Experience Feedback

Oct 31, 2024

This website is easy to navigate. Ordering is extremely quick and uncomplicated.

Beanie

Site Experience Feedback

Oct 31, 2024

I like the simple way to search for what you want and than filter down

Online Shopper

Site Experience Feedback

Oct 22, 2024

Satisfactory

Laine

Site Experience Feedback

Oct 31, 2024

Great shoes. Wide available. Easy to order and return

Felineincharge

Site Experience Feedback

Oct 31, 2024

Good because I received a 30% discount and no shipping charges. ShoeMall always ships my order in a timely manner. Large inventory to choose from.

Debbie

Site Experience Feedback

Oct 31, 2024

I love sitting at home and shopping for shoes. Shoes are my passion. SHOE MALL offers a great selection and at sale prices.