ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1021 - 1040 of 9,425

Online Shopper

Site Experience Feedback

Oct 30, 2024

was charged sales tax when there is no sales tax in Oregon...only $.60 but still strange

Online Shopper

Site Experience Feedback

Oct 30, 2024

Nice shoes for a great price.

Annie

Site Experience Feedback

Oct 30, 2024

Hopefully they will arrive correctly.

Online Shopper

Site Experience Feedback

Oct 30, 2024

It was quick and easy!! The cost of the shoes are half the price on the Alegria website than I had to pay on this website, but my size was not available with them.

PayPal

Site Experience Feedback

Oct 30, 2024

Site worked pretty well, especially when using filters; I have difficulty finding Narrow shoes

Maddyfreeme

Site Experience Feedback

Oct 30, 2024

It was easy to use and had a lot of options

1CTque

Site Experience Feedback

Oct 20, 2024

There was a problem with the credit card transaction, the system would not accept any of my American Express cards, I have 3. Had to use my Visa,


Post-Delivery Feedback

Oct 30, 2024

Ordering and shipping are all great but don't have a problem or a question that needs a supervisor because none are available on the weekend

None

Site Experience Feedback

Oct 30, 2024

None

Jen

Site Experience Feedback

Oct 30, 2024

Very easy site to use. Great sale, feel like I got the best deal, and I’ll be back. I have 5 kids

Mona

Site Experience Feedback

Oct 30, 2024

the Website is easy to use.

Bax

Site Experience Feedback

Oct 30, 2024

Ive used website before-enjoyed products

Gemma

Site Experience Feedback

Oct 30, 2024

quick, easy, great prices and had everything I was looking for

nikki

Site Experience Feedback

Oct 30, 2024

everything went smoothly and was very simple. i wish the coupon code worked on the brooks sneakers i ordered tho.

Online Shopper

Site Experience Feedback

Oct 20, 2024

Better than expected.

Chuck

Post-Delivery Feedback

Oct 30, 2024

Needed a specific shoe for my prescription insole. Local store did not have it in stock, but ordered it for me. I waited for several weeks and it was still not there so I went online, found it, ordered it and received it in just a few days.

Miller

Site Experience Feedback

Oct 30, 2024

Nothing

TSH

Site Experience Feedback

Oct 30, 2024

Hopefully the shoes are wide enough Not really sure to size up or down, I wear a 10.5 womens extra wide and that size is not offered

MrGuido

Site Experience Feedback

Oct 30, 2024

Great sale.

Beautiful

Site Experience Feedback

Oct 30, 2024

Since I have large feet I am always looking for somewhere online to shop for a great price and promotions. Always shoes with style. Thank for always doing that!

Missouri Mom

Site Experience Feedback

Oct 30, 2024

I love your options and the sales are a great perk.. I will definitely continue to shop with you.