ShoeMall Reviews - 9,425 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 1021 - 1040 of 9,425
Online Shopper
Site Experience Feedback
Oct 30, 2024
was charged sales tax when there is no sales tax in Oregon...only $.60 but still strange
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 30, 2024
Nice shoes for a great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Annie
Site Experience Feedback
Oct 30, 2024
Hopefully they will arrive correctly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 30, 2024
It was quick and easy!! The cost of the shoes are half the price on the Alegria website than I had to pay on this website, but my size was not available with them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PayPal
Site Experience Feedback
Oct 30, 2024
Site worked pretty well, especially when using filters; I have difficulty finding Narrow shoes
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Maddyfreeme
Site Experience Feedback
Oct 30, 2024
It was easy to use and had a lot of options
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
1CTque
Site Experience Feedback
Oct 20, 2024
There was a problem with the credit card transaction, the system would not accept any of my American Express cards, I have 3. Had to use my Visa,
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
1CTque
Post-Delivery Feedback
Oct 30, 2024
Ordering and shipping are all great but don't have a problem or a question that needs a supervisor because none are available on the weekend
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
None
Site Experience Feedback
Oct 30, 2024
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jen
Site Experience Feedback
Oct 30, 2024
Very easy site to use. Great sale, feel like I got the best deal, and I’ll be back. I have 5 kids
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mona
Site Experience Feedback
Oct 30, 2024
the Website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Bax
Site Experience Feedback
Oct 30, 2024
Ive used website before-enjoyed products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Gemma
Site Experience Feedback
Oct 30, 2024
quick, easy, great prices and had everything I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
nikki
Site Experience Feedback
Oct 30, 2024
everything went smoothly and was very simple. i wish the coupon code worked on the brooks sneakers i ordered tho.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 20, 2024
Better than expected.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Chuck
Post-Delivery Feedback
Oct 30, 2024
Needed a specific shoe for my prescription insole. Local store did not have it in stock, but ordered it for me. I waited for several weeks and it was still not there so I went online, found it, ordered it and received it in just a few days.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Miller
Site Experience Feedback
Oct 30, 2024
Nothing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TSH
Site Experience Feedback
Oct 30, 2024
Hopefully the shoes are wide enough Not really sure to size up or down, I wear a 10.5 womens extra wide and that size is not offered
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
MrGuido
Site Experience Feedback
Oct 30, 2024
Great sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Beautiful
Site Experience Feedback
Oct 30, 2024
Since I have large feet I am always looking for somewhere online to shop for a great price and promotions. Always shoes with style. Thank for always doing that!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Missouri Mom
Site Experience Feedback
Oct 30, 2024
I love your options and the sales are a great perk.. I will definitely continue to shop with you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »