ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 961 - 980 of 9,425

Happy in Florida

Site Experience Feedback

Nov 01, 2024

Great selection of wide width shoes...no reason to look elsewhere!

Gma

Site Experience Feedback

Nov 01, 2024

Easy to retrieve Time of filling out personal info

Online Shopper

Site Experience Feedback

Nov 01, 2024

Good, fast and easy

Online Shopper

Site Experience Feedback

Nov 01, 2024

Was easy

Mimi

Site Experience Feedback

Nov 01, 2024

This is my first experience on this web site. I utilized the chat feature. Julie was very helpful and courteous. I will definitely use this website again for the Easy Spirit shoes because I know the sizing and can order a good fitting shoe. I will recommend this website to friends.

Josie

Site Experience Feedback

Nov 01, 2024

Good

Lenachita

Site Experience Feedback

Nov 01, 2024

no lag in search page loading, easy checkout, best price found

Gail

Site Experience Feedback

Nov 01, 2024

Had no problem with website

Suebabestar

Site Experience Feedback

Nov 01, 2024

So far I’m very satisfied.

Perfect

Site Experience Feedback

Nov 01, 2024

Found just what I wanted

Twinkle toes

Site Experience Feedback

Oct 22, 2024

Extremely easy to use and chat feature totally efficient

HappyMainer!

Site Experience Feedback

Oct 22, 2024

I was able to find the style, color and size I wanted for Skechers. AND there was a discount sale!!


Post-Delivery Feedback

Nov 01, 2024

It was easy to navigate the site to find shies that fit my size and width. There were photos of the different colors and views of the Skecher shoe/boot I had seen elsewhere. Great price! Fast shipping!! And I didn't need to drive 1 1/2 hours to get to a shoe store!

Jojo

Site Experience Feedback

Nov 01, 2024

I found Ugg boots for a good price

Denny

Site Experience Feedback

Nov 01, 2024

The boots that I wanted were on sale. Ease of ordering process also.

New to site

Site Experience Feedback

Oct 23, 2024

It was very good. Quick and easy.


Post-Delivery Feedback

Nov 01, 2024

You had what I needed and my size.

Happy

Site Experience Feedback

Nov 01, 2024

Could use a better selection of narrow shoes

Online Shopper

Post-Delivery Feedback

Nov 01, 2024

The shoes were ok. At least they fit, barely. The look of them wasn't quite like the picture of them. The picture looked like a pair of shoes I used to have that I literally wore out and had to throw them away. I loved those shoes & the fit was perfect. The ones I purchased from you just wasn't enough "shoe" and I can live with the fit. I have one foot that's 1/2 inch longer than the other, plus I wear a narrow so I don't always have as many options. I haven't worn these yet but they do seem to fit. Just hope they're good on the comfort level.

Online Shopper

Site Experience Feedback

Nov 01, 2024

Great, quick service

Rosa

Site Experience Feedback

Oct 19, 2024

Placing the order was easy. Shipping was free and discount applied.My size was in stock.

Nette

Site Experience Feedback

Nov 01, 2024

I enjoyed shopping on ShoeMall website. It was easy to navigate and there were many selections to choose from.