ShoeMall Reviews - 9,425 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 961 - 980 of 9,425
Happy in Florida
Site Experience Feedback
Nov 01, 2024
Great selection of wide width shoes...no reason to look elsewhere!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gma
Site Experience Feedback
Nov 01, 2024
Easy to retrieve Time of filling out personal info
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 01, 2024
Good, fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 01, 2024
Was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mimi
Site Experience Feedback
Nov 01, 2024
This is my first experience on this web site. I utilized the chat feature. Julie was very helpful and courteous. I will definitely use this website again for the Easy Spirit shoes because I know the sizing and can order a good fitting shoe. I will recommend this website to friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Josie
Site Experience Feedback
Nov 01, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Lenachita
Site Experience Feedback
Nov 01, 2024
no lag in search page loading, easy checkout, best price found
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gail
Site Experience Feedback
Nov 01, 2024
Had no problem with website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Suebabestar
Site Experience Feedback
Nov 01, 2024
So far I’m very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
- Full ratings for this review »
Perfect
Site Experience Feedback
Nov 01, 2024
Found just what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Twinkle toes
Site Experience Feedback
Oct 22, 2024
Extremely easy to use and chat feature totally efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
HappyMainer!
Site Experience Feedback
Oct 22, 2024
I was able to find the style, color and size I wanted for Skechers. AND there was a discount sale!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HappyMainer!
Post-Delivery Feedback
Nov 01, 2024
It was easy to navigate the site to find shies that fit my size and width. There were photos of the different colors and views of the Skecher shoe/boot I had seen elsewhere. Great price! Fast shipping!! And I didn't need to drive 1 1/2 hours to get to a shoe store!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jojo
Site Experience Feedback
Nov 01, 2024
I found Ugg boots for a good price
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Denny
Site Experience Feedback
Nov 01, 2024
The boots that I wanted were on sale. Ease of ordering process also.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
New to site
Site Experience Feedback
Oct 23, 2024
It was very good. Quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
New to site
Post-Delivery Feedback
Nov 01, 2024
You had what I needed and my size.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Happy
Site Experience Feedback
Nov 01, 2024
Could use a better selection of narrow shoes
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 01, 2024
The shoes were ok. At least they fit, barely. The look of them wasn't quite like the picture of them. The picture looked like a pair of shoes I used to have that I literally wore out and had to throw them away. I loved those shoes & the fit was perfect. The ones I purchased from you just wasn't enough "shoe" and I can live with the fit. I have one foot that's 1/2 inch longer than the other, plus I wear a narrow so I don't always have as many options. I haven't worn these yet but they do seem to fit. Just hope they're good on the comfort level.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 01, 2024
Great, quick service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rosa
Site Experience Feedback
Oct 19, 2024
Placing the order was easy. Shipping was free and discount applied.My size was in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nette
Site Experience Feedback
Nov 01, 2024
I enjoyed shopping on ShoeMall website. It was easy to navigate and there were many selections to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »