ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 941 - 960 of 9,425

Rey.

Site Experience Feedback

Nov 01, 2024

great and easy.

Kamurt

Site Experience Feedback

Nov 01, 2024

Your website has always been good because of the assortments of products

Online Shopper

Site Experience Feedback

Nov 01, 2024

Looking for work shoes ... found exactly what I wanted

Save My Feet

Site Experience Feedback

Nov 01, 2024

I really appreciate the free shipping. I will definately come back to shop again. Looks like a great selection of shoes also.

zunk

Site Experience Feedback

Nov 01, 2024

good easy

Onasus

Site Experience Feedback

Nov 01, 2024

It was easy to find what I was looking for. I used the filter and liked the choices to narrow it down to my selection. It was nice to have a promo on the website and free shipping!

Kikemosh

Site Experience Feedback

Nov 01, 2024

Was hood

Popeye

Site Experience Feedback

Nov 01, 2024

Your website would not allow me to list my new phone numbers so I had to use a different browser and establish a new account.

Natz

Site Experience Feedback

Nov 01, 2024

Great deals and experience will shop again

Wolverine

Site Experience Feedback

Nov 01, 2024

My experience was pleasant and enjoyable. Thank You

Scammed!

Site Experience Feedback

Nov 01, 2024

I purchased a pair last week after receiving a 20% off promo, when it didn't work online I called, I was told there are no discounts on this brand. Today, I was sent a promo for the exact same shoe for $132, I called for an explanation, I was told to call back Monday to speak with a supervisor.

Online Shopper

Site Experience Feedback

Nov 01, 2024

Quick & easy...

Nikki L

Site Experience Feedback

Nov 01, 2024

I had 2 pairs of the same timberland shoes in my cart for my daughter in -laws and I went to check out and there was only one pair. Now I have to find a different pair when I wanted them the same

big foot

Site Experience Feedback

Nov 01, 2024

Fast and easy

Online Shopper

Site Experience Feedback

Nov 01, 2024

Upset when I am squeezed in shoe selection from sale items and full price items. Little 'mid' selection.

Joe

Site Experience Feedback

Nov 01, 2024

You syste, would not take my credit card. Had to go through PayPal even though using same credit card. Something is wrong with your system.

Doc

Site Experience Feedback

Nov 01, 2024

Easy to navigate and large selection

Mat

Site Experience Feedback

Nov 01, 2024

Easy

TRenn

Site Experience Feedback

Nov 01, 2024

Super easy and real discounts

me

Site Experience Feedback

Nov 01, 2024

good