ShoeMall Reviews - 9,425 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 941 - 960 of 9,425
Rey.
Site Experience Feedback
Nov 01, 2024
great and easy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Kamurt
Site Experience Feedback
Nov 01, 2024
Your website has always been good because of the assortments of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 01, 2024
Looking for work shoes ... found exactly what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Save My Feet
Site Experience Feedback
Nov 01, 2024
I really appreciate the free shipping. I will definately come back to shop again. Looks like a great selection of shoes also.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
zunk
Site Experience Feedback
Nov 01, 2024
good easy
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
- Full ratings for this review »
Onasus
Site Experience Feedback
Nov 01, 2024
It was easy to find what I was looking for. I used the filter and liked the choices to narrow it down to my selection. It was nice to have a promo on the website and free shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kikemosh
Site Experience Feedback
Nov 01, 2024
Was hood
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Popeye
Site Experience Feedback
Nov 01, 2024
Your website would not allow me to list my new phone numbers so I had to use a different browser and establish a new account.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Natz
Site Experience Feedback
Nov 01, 2024
Great deals and experience will shop again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wolverine
Site Experience Feedback
Nov 01, 2024
My experience was pleasant and enjoyable. Thank You
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Scammed!
Site Experience Feedback
Nov 01, 2024
I purchased a pair last week after receiving a 20% off promo, when it didn't work online I called, I was told there are no discounts on this brand. Today, I was sent a promo for the exact same shoe for $132, I called for an explanation, I was told to call back Monday to speak with a supervisor.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 01, 2024
Quick & easy...
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Nikki L
Site Experience Feedback
Nov 01, 2024
I had 2 pairs of the same timberland shoes in my cart for my daughter in -laws and I went to check out and there was only one pair. Now I have to find a different pair when I wanted them the same
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
big foot
Site Experience Feedback
Nov 01, 2024
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 01, 2024
Upset when I am squeezed in shoe selection from sale items and full price items. Little 'mid' selection.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Joe
Site Experience Feedback
Nov 01, 2024
You syste, would not take my credit card. Had to go through PayPal even though using same credit card. Something is wrong with your system.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 8
- Full ratings for this review »
Doc
Site Experience Feedback
Nov 01, 2024
Easy to navigate and large selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mat
Site Experience Feedback
Nov 01, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
TRenn
Site Experience Feedback
Nov 01, 2024
Super easy and real discounts
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
me
Site Experience Feedback
Nov 01, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »