ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1001 - 1020 of 9,425

Little D

Site Experience Feedback

Oct 31, 2024

Had no problem 😊

Online Shopper

Site Experience Feedback

Oct 23, 2024

Found the shoes I wanted that were hard to find

color conscious

Site Experience Feedback

Oct 21, 2024

Was not pleased to find the same shoe in different colors at different prices. After having had 6 spine surgeries, I tried these shoes and found my stability and balance was vastly improved. Now I want them in every color! Discounts really help too.


Post-Delivery Feedback

Oct 31, 2024

I love, love this shoe! It is comfort out of the box and my heel stays in the shoe without slipping thanks to the elastic strap. I appreciate competitive pricing and free shipping too. Thanks.

Sal

Site Experience Feedback

Oct 31, 2024

Looking for more choices on particular brand HOKA

Mules

Site Experience Feedback

Oct 23, 2024

Very easy to use


Post-Delivery Feedback

Oct 31, 2024

Shoe Mall was efficient and and gave a good discount, they delivered shoes as expected

Online Shopper

Site Experience Feedback

Oct 31, 2024

I enjoy shopping.

Chuck

Site Experience Feedback

Oct 31, 2024

Easy process

Terry

Site Experience Feedback

Oct 31, 2024

I love using this site to buy my shoes. The website is easy to use and my shoes are always in stock and on sale.

Good

Site Experience Feedback

Oct 31, 2024

It was very easy for use

ping

Site Experience Feedback

Oct 30, 2024

Good check out website

meas

Site Experience Feedback

Oct 18, 2024

Need more filter options

Jenny

Site Experience Feedback

Oct 30, 2024

Online operator said they could no apply the discount if I ordered over the phone. Otherwise very easy to order

Online Shopper

Site Experience Feedback

Oct 30, 2024

Good

Teeety

Site Experience Feedback

Oct 30, 2024

Selection was great. Ordering was easy. Appreciated the discount and free shipping!

Blizzard

Site Experience Feedback

Oct 30, 2024

Easy to use

Rrrrx

Site Experience Feedback

Oct 30, 2024

Great!

Online Shopper

Site Experience Feedback

Oct 30, 2024

It was easy enough

Online Shopper

Site Experience Feedback

Oct 30, 2024

1st time buyer from this site. low price for the shoe that I ordered

Online Shopper

Site Experience Feedback

Oct 30, 2024

You had the shoes I was looking for and therefore I bought them.

Mana

Site Experience Feedback

Oct 24, 2024

I love all my shoes it fit perfectly and it s very elegant