ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 921 - 940 of 9,425

DeborahLN

Site Experience Feedback

Nov 02, 2024

really like the advertised shoe and ease of purchase

MizT

Site Experience Feedback

Nov 02, 2024

Found item easily Order process easy

Robert

Site Experience Feedback

Nov 02, 2024

Promotion code I wanted to use, the reason I even shopped, didn’t apply. Turned out to be a brand thing. It was still $40 cheaper than the first pair I bought.

Chiclet

Site Experience Feedback

Oct 23, 2024

Great selection.


Post-Delivery Feedback

Nov 02, 2024

Easy process to order. Have a good selection. Website is easy to use. Don’t like having to pay shipping cost if returned, though. Only complaint. Otherwise, I’d buy again very satisfied

Online Shopper

Site Experience Feedback

Nov 02, 2024

great price

Ec

Site Experience Feedback

Nov 02, 2024

Na

Booties14

Site Experience Feedback

Oct 12, 2024

Easy check out. Was looking for these boots that DSW didn’t have. You did and discounted me $30! Thank you.


Post-Delivery Feedback

Nov 02, 2024

Shoes uncomfortable and large in some places and small in other places

Dee

Site Experience Feedback

Nov 02, 2024

Good experience, good prices

Bette

Site Experience Feedback

Nov 02, 2024

Easy

Bobbie

Site Experience Feedback

Nov 02, 2024

Found everything I wanted

Young Granny

Site Experience Feedback

Nov 02, 2024

Good selection

COCO

Site Experience Feedback

Nov 02, 2024

Simple ordering process, great sale.

Scrap

Site Experience Feedback

Oct 17, 2024

I can find shoes I like in my size and width. The prices are reasonable and they have good discounts


Post-Delivery Feedback

Nov 02, 2024

I wear a wide shoe and it's hard to find in a regular shoe store. I can count on Shoe Mall to have my width . They also have good prices on Clark shoes .

Mel

Site Experience Feedback

Nov 02, 2024

Good variety of shoes, good discounts available

Vi

Site Experience Feedback

Nov 02, 2024

Shoemall always offer the best brands at a reasonable price.

Lauren

Site Experience Feedback

Nov 02, 2024

Excellent website. Easy to navigate and you don't have to hunt for the promo code or where to add it. Policies are easy to follow and find.

Jill

Site Experience Feedback

Nov 02, 2024

I didn't have any issues with your site and felt I had a good experience.

Online Shopper

Site Experience Feedback

Nov 02, 2024

Couldnt find anywhere my size in specific boot

Stellar

Site Experience Feedback

Nov 02, 2024

Good

Pat4422

Site Experience Feedback

Nov 01, 2024

Totally satisfied