ShoeMall Reviews - 9,425 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 841 - 860 of 9,425
Grandma Val
Post-Delivery Feedback
Nov 05, 2024
Grandma Val
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jb3dme
Post-Delivery Feedback
Nov 05, 2024
Of the 6 pairs of shoes I purchased, I kept one. The others were easily returned. I returned them all due to fit issues--all were too tight. It would be nice to have an incremented fit rating chart for each style, I. E., Fit is "smaller--true to size--larger."
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
skinny
Site Experience Feedback
Nov 05, 2024
all good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
ZZtop
Post-Delivery Feedback
Nov 05, 2024
Shoes showed up quick and looked as advertised.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Teach
Site Experience Feedback
Nov 05, 2024
Great experience on a stressful day!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Great styles & sizes
Post-Delivery Feedback
Nov 05, 2024
shoes fit great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 05, 2024
Slightly slow response
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grammy Ann
Post-Delivery Feedback
Nov 05, 2024
Would recommend
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Vet
Site Experience Feedback
Nov 05, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
pat
Site Experience Feedback
Oct 21, 2024
like that they carry narrow width
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
pat
Post-Delivery Feedback
Nov 05, 2024
size comes in narrow
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
N/A
Post-Delivery Feedback
Nov 05, 2024
No comment
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 05, 2024
Good experience as long as this is a legitimate web site.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Tess
Site Experience Feedback
Nov 05, 2024
My first experience with ShoeMall was excellent! Very easy checkout and a great deal on the shoe I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Julie
Site Experience Feedback
Nov 04, 2024
I have a wide foot and high arch but enjoy stylish shoes, which I can usually find on ShoeMall. I like that you can put in the size and width before looking at the selection. There's nothing more frustrating than finding a nice shoe not in my size.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
A Holden
Site Experience Feedback
Nov 04, 2024
Great price!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
Bella
Site Experience Feedback
Nov 04, 2024
I will be excited to get the shoes in. They are a gift that I think my friend will enjoy. It was very easy to purchase at checkout and the shipping is free. I am looking forward to making more purchases from ShoeMall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 04, 2024
Everything went well, no complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maya
Site Experience Feedback
Nov 04, 2024
I like uggs shoes.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Chica
Site Experience Feedback
Nov 04, 2024
It was fine and didn't have a problem. Thanks
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Pandora
Site Experience Feedback
Nov 04, 2024
Very good . everything went smooth. I know i will get what I ordered with no problems. Easy to sear ch
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »