ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 841 - 860 of 9,425

Grandma Val

Post-Delivery Feedback

Nov 05, 2024

Grandma Val

Jb3dme

Post-Delivery Feedback

Nov 05, 2024

Of the 6 pairs of shoes I purchased, I kept one. The others were easily returned. I returned them all due to fit issues--all were too tight. It would be nice to have an incremented fit rating chart for each style, I. E., Fit is "smaller--true to size--larger."

skinny

Site Experience Feedback

Nov 05, 2024

all good

ZZtop

Post-Delivery Feedback

Nov 05, 2024

Shoes showed up quick and looked as advertised.

Teach

Site Experience Feedback

Nov 05, 2024

Great experience on a stressful day!

Great styles & sizes

Post-Delivery Feedback

Nov 05, 2024

shoes fit great

Online Shopper

Site Experience Feedback

Nov 05, 2024

Slightly slow response

Grammy Ann

Post-Delivery Feedback

Nov 05, 2024

Would recommend

Vet

Site Experience Feedback

Nov 05, 2024

Good

pat

Site Experience Feedback

Oct 21, 2024

like that they carry narrow width


Post-Delivery Feedback

Nov 05, 2024

size comes in narrow

N/A

Post-Delivery Feedback

Nov 05, 2024

No comment

Online Shopper

Site Experience Feedback

Nov 05, 2024

Good experience as long as this is a legitimate web site.

Tess

Site Experience Feedback

Nov 05, 2024

My first experience with ShoeMall was excellent! Very easy checkout and a great deal on the shoe I was looking for!

Julie

Site Experience Feedback

Nov 04, 2024

I have a wide foot and high arch but enjoy stylish shoes, which I can usually find on ShoeMall. I like that you can put in the size and width before looking at the selection. There's nothing more frustrating than finding a nice shoe not in my size.

A Holden

Site Experience Feedback

Nov 04, 2024

Great price!

Bella

Site Experience Feedback

Nov 04, 2024

I will be excited to get the shoes in. They are a gift that I think my friend will enjoy. It was very easy to purchase at checkout and the shipping is free. I am looking forward to making more purchases from ShoeMall.

Online Shopper

Site Experience Feedback

Nov 04, 2024

Everything went well, no complaints.

Maya

Site Experience Feedback

Nov 04, 2024

I like uggs shoes.

Chica

Site Experience Feedback

Nov 04, 2024

It was fine and didn't have a problem. Thanks

Pandora

Site Experience Feedback

Nov 04, 2024

Very good . everything went smooth. I know i will get what I ordered with no problems. Easy to sear ch