ShoeMall Reviews - 9,425 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 861 - 880 of 9,425
Online Shopper
Site Experience Feedback
Nov 04, 2024
Did not like after adding to wish list you could not go back to the same search. I had to go back and select the search criteria again.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
RHolley
Site Experience Feedback
Nov 04, 2024
over 10 years I have been completely satisfied with all purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Frugal Mainer
Site Experience Feedback
Nov 04, 2024
I always feel like I’m overlooking a possible promotion code discount when I order on line and I’m presented with the option to enter a promotion code. I then waste time looking into promotion code discounts only to find my purchase doesn’t qualify for one. It would be nice if the website calculated that for me automatically so I didn’t waste my time going down that rabbit hole.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Ollie
Site Experience Feedback
Nov 04, 2024
Very easy to order online!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 04, 2024
It was good fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 04, 2024
Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Thrifty
Site Experience Feedback
Oct 18, 2024
I was finally able to get my shoe size in the style I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Thrifty
Post-Delivery Feedback
Nov 04, 2024
I found the size and style of shoes I was looking for and the price was better than other retailers. I like ordering online so the product gets free shipping and if it doesn't fit right I have the option to return it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
DR.Kindergarten
Site Experience Feedback
Nov 04, 2024
As I was shopping at Macys, the site popped up with cheaper prices. So I opted for shoe mall
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Mr.Marty
Site Experience Feedback
Nov 04, 2024
It was very easy to use and the checkout process was smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 04, 2024
All was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NanaC
Site Experience Feedback
Nov 04, 2024
The website is easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marv
Site Experience Feedback
Oct 24, 2024
Good so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marv
Post-Delivery Feedback
Nov 04, 2024
Great place to buy shoes
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dr Michelle
Site Experience Feedback
Nov 04, 2024
Shoemall Always has a huge selection of brands that I’m looking for. Many times I have seen shoes or boots on another website and they’re sold out, I go to this site and I find them. I’ve never paid for shipping and returns. Have been easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Whos_Armadillo
Site Experience Feedback
Nov 03, 2024
Satisfied overall hassle-free throughout the whole transition.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 03, 2024
Good like it, except pictures of the shoe specially colors are not very clear
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
george g
Site Experience Feedback
Nov 03, 2024
No problems easy as pie, saw, went and bought
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Lou
Site Experience Feedback
Nov 03, 2024
So far good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 03, 2024
Fast purchase and free shipping is a plus
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
unie
Site Experience Feedback
Nov 03, 2024
Im glad someone was there to help out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jo
Site Experience Feedback
Nov 03, 2024
Lot to choose from.Wish you had cowboy boys in bigger widths.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »