ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 861 - 880 of 9,425

Online Shopper

Site Experience Feedback

Nov 04, 2024

Did not like after adding to wish list you could not go back to the same search. I had to go back and select the search criteria again.

RHolley

Site Experience Feedback

Nov 04, 2024

over 10 years I have been completely satisfied with all purchases.

Frugal Mainer

Site Experience Feedback

Nov 04, 2024

I always feel like I’m overlooking a possible promotion code discount when I order on line and I’m presented with the option to enter a promotion code. I then waste time looking into promotion code discounts only to find my purchase doesn’t qualify for one. It would be nice if the website calculated that for me automatically so I didn’t waste my time going down that rabbit hole.

Ollie

Site Experience Feedback

Nov 04, 2024

Very easy to order online!

Online Shopper

Site Experience Feedback

Nov 04, 2024

It was good fast

Online Shopper

Site Experience Feedback

Nov 04, 2024

Easy to navigate.

Thrifty

Site Experience Feedback

Oct 18, 2024

I was finally able to get my shoe size in the style I was looking for.


Post-Delivery Feedback

Nov 04, 2024

I found the size and style of shoes I was looking for and the price was better than other retailers. I like ordering online so the product gets free shipping and if it doesn't fit right I have the option to return it.

DR.Kindergarten

Site Experience Feedback

Nov 04, 2024

As I was shopping at Macys, the site popped up with cheaper prices. So I opted for shoe mall

Mr.Marty

Site Experience Feedback

Nov 04, 2024

It was very easy to use and the checkout process was smooth.

Online Shopper

Site Experience Feedback

Nov 04, 2024

All was good

NanaC

Site Experience Feedback

Nov 04, 2024

The website is easy to use

Marv

Site Experience Feedback

Oct 24, 2024

Good so far


Post-Delivery Feedback

Nov 04, 2024

Great place to buy shoes

Dr Michelle

Site Experience Feedback

Nov 04, 2024

Shoemall Always has a huge selection of brands that I’m looking for. Many times I have seen shoes or boots on another website and they’re sold out, I go to this site and I find them. I’ve never paid for shipping and returns. Have been easy.

Whos_Armadillo

Site Experience Feedback

Nov 03, 2024

Satisfied overall hassle-free throughout the whole transition.

Online Shopper

Site Experience Feedback

Nov 03, 2024

Good like it, except pictures of the shoe specially colors are not very clear

george g

Site Experience Feedback

Nov 03, 2024

No problems easy as pie, saw, went and bought

Lou

Site Experience Feedback

Nov 03, 2024

So far good experience

Online Shopper

Site Experience Feedback

Nov 03, 2024

Fast purchase and free shipping is a plus

unie

Site Experience Feedback

Nov 03, 2024

Im glad someone was there to help out

Jo

Site Experience Feedback

Nov 03, 2024

Lot to choose from.Wish you had cowboy boys in bigger widths.