ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 801 - 820 of 9,425

Ange

Post-Delivery Feedback

Nov 07, 2024

I purchased a pair of shoes for my celebration and I got just what I wanted. I am very pleased. They were delivered in of a matter of a very few day.s

Kit

Site Experience Feedback

Nov 07, 2024

Everything is good

Lisa

Site Experience Feedback

Nov 07, 2024

I didn’t have a bad experience at all. I got a name brand boot at a discounted price. I also got free shipping which was great. I love the deals

Grandma

Site Experience Feedback

Nov 07, 2024

Good no problem

Sammi

Site Experience Feedback

Nov 07, 2024

It was great! Was directed from Google.

Online Shopper

Site Experience Feedback

Nov 07, 2024

Too hard to limit search

Willow

Site Experience Feedback

Oct 28, 2024

Pleased that I found a shoe store that has narrow shoes

Jude

Site Experience Feedback

Nov 07, 2024

Very nice site. Easy to shop. Great selection.

Ease

Site Experience Feedback

Nov 07, 2024

Easy and quick

Alisha62707

Post-Delivery Feedback

Nov 07, 2024

Good availability

PT

Site Experience Feedback

Oct 28, 2024

All went well. Do not know anything about this sight will see when I get my shoes


Post-Delivery Feedback

Nov 07, 2024

Went well

Online Shopper

Site Experience Feedback

Nov 07, 2024

quick way to shop, easy selections.. great variety

Debbie

Site Experience Feedback

Oct 28, 2024

NA

Online Shopper

Site Experience Feedback

Oct 28, 2024

Exceptional experience, Ease of finding what I was looking for, Availability, Cost, and shipping was free.


Post-Delivery Feedback

Nov 07, 2024

I love the shoes I ordered and received in a timely manner. Easy to use their website and place order. I'll definitely return for future purchases.

Janie

Site Experience Feedback

Oct 30, 2024

I was searching for a specific item on another site and was steered here by my search engine as same item better price. Then I got a special discount at checkout. Very happy,


Post-Delivery Feedback

Nov 07, 2024

Helped me find exactly what I was looking for in a birthday gift.

Online Shopper

Site Experience Feedback

Nov 07, 2024

Product easy to locate

nessa

Site Experience Feedback

Nov 07, 2024

overall good experience

Mimi

Site Experience Feedback

Nov 07, 2024

Na

Germany

Site Experience Feedback

Nov 07, 2024

Great

Mutz

Site Experience Feedback

Nov 07, 2024

The width of the shoe is not exact. My last purchase with Shoe Mall was for a size narrow dress shoe, but the fit was like a "regular" width. Don't know what the "slim" width is like - narrower or wider than the "narrow" description?