ShoeMall Reviews - 9,425 Review - 9.2/10

Nov 28, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 821 - 840 of 9,425

Chuck

Site Experience Feedback

Nov 06, 2024

Very easy to navigate

Augusta

Site Experience Feedback

Nov 06, 2024

Terrific!

Debbie

Site Experience Feedback

Nov 06, 2024

It was a great experience.

hriboul

Site Experience Feedback

Nov 06, 2024

very

Sue

Site Experience Feedback

Nov 06, 2024

Great

Sunshine

Site Experience Feedback

Oct 21, 2024

First time customer and I am thrilled site easy-to-use and great coupon and no shipping cost is wonderful


Post-Delivery Feedback

Nov 06, 2024

This site had in stock items that truly could not even be found on line anywhere else and with free shipping that is not ready available on other sites unless you purchase a certain amount shoemall is a first choice for me

Dee

Post-Delivery Feedback

Nov 06, 2024

I happened upon your website by mistake. I was very happy with the order right down to the delivery. I’ve also told many friends about your website as well.

Nik13

Site Experience Feedback

Oct 27, 2024

I love your website and all the choices you offer.


Post-Delivery Feedback

Nov 06, 2024

I just got the cutest pair of Bear Paws from ShoeMall! The price was the best I’ve found, they had tons of different styles, and they were shipped fast.

beachplum

Site Experience Feedback

Nov 06, 2024

I have already shared my interaction.

Satisfied

Site Experience Feedback

Oct 29, 2024

Great

Andy

Site Experience Feedback

Oct 24, 2024

After online coupons and all I saved 33% on a $150 pair or snow/hiking boots. Will definitely be returning in the future.


Post-Delivery Feedback

Nov 06, 2024

The reviews for what I ordered said to order half size up so I did that. They were a half size to large so it appears the exchange process is going without a hitch.

CW

Site Experience Feedback

Nov 06, 2024

Great

LoLo

Site Experience Feedback

Nov 06, 2024

love it

GG

Site Experience Feedback

Nov 05, 2024

No comment

jaflady

Site Experience Feedback

Nov 05, 2024

As usual I find the website easy to use for finding what I am most interested in. There is a lot of selection and it is pretty easy to sort options. Sometimes I find what I want and sometimes I don't but it is never a problem to select or to check-out. I have used for years.

Doree O

Site Experience Feedback

Nov 05, 2024

Great, problem free experience. Happy with product, price and code savings.

Mds

Site Experience Feedback

Nov 05, 2024

All good

Izzy

Site Experience Feedback

Nov 05, 2024

Shoe Mall always has what I need in stock. I also love the discounts they offer.

Dot

Site Experience Feedback

Nov 05, 2024

Great.

Celeste

Site Experience Feedback

Nov 05, 2024

The website was excellent. I would like to see more information about the return process.