ShoeMall Reviews - 9,425 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 821 - 840 of 9,425
Chuck
Site Experience Feedback
Nov 06, 2024
Very easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Augusta
Site Experience Feedback
Nov 06, 2024
Terrific!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Debbie
Site Experience Feedback
Nov 06, 2024
It was a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
hriboul
Site Experience Feedback
Nov 06, 2024
very
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sue
Site Experience Feedback
Nov 06, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sunshine
Site Experience Feedback
Oct 21, 2024
First time customer and I am thrilled site easy-to-use and great coupon and no shipping cost is wonderful
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Sunshine
Post-Delivery Feedback
Nov 06, 2024
This site had in stock items that truly could not even be found on line anywhere else and with free shipping that is not ready available on other sites unless you purchase a certain amount shoemall is a first choice for me
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dee
Post-Delivery Feedback
Nov 06, 2024
I happened upon your website by mistake. I was very happy with the order right down to the delivery. I’ve also told many friends about your website as well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Nik13
Site Experience Feedback
Oct 27, 2024
I love your website and all the choices you offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nik13
Post-Delivery Feedback
Nov 06, 2024
I just got the cutest pair of Bear Paws from ShoeMall! The price was the best I’ve found, they had tons of different styles, and they were shipped fast.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
beachplum
Site Experience Feedback
Nov 06, 2024
I have already shared my interaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Satisfied
Site Experience Feedback
Oct 29, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andy
Site Experience Feedback
Oct 24, 2024
After online coupons and all I saved 33% on a $150 pair or snow/hiking boots. Will definitely be returning in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andy
Post-Delivery Feedback
Nov 06, 2024
The reviews for what I ordered said to order half size up so I did that. They were a half size to large so it appears the exchange process is going without a hitch.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
CW
Site Experience Feedback
Nov 06, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
LoLo
Site Experience Feedback
Nov 06, 2024
love it
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
GG
Site Experience Feedback
Nov 05, 2024
No comment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jaflady
Site Experience Feedback
Nov 05, 2024
As usual I find the website easy to use for finding what I am most interested in. There is a lot of selection and it is pretty easy to sort options. Sometimes I find what I want and sometimes I don't but it is never a problem to select or to check-out. I have used for years.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Doree O
Site Experience Feedback
Nov 05, 2024
Great, problem free experience. Happy with product, price and code savings.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mds
Site Experience Feedback
Nov 05, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Izzy
Site Experience Feedback
Nov 05, 2024
Shoe Mall always has what I need in stock. I also love the discounts they offer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Dot
Site Experience Feedback
Nov 05, 2024
Great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Celeste
Site Experience Feedback
Nov 05, 2024
The website was excellent. I would like to see more information about the return process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »